Troubleshooting; General Problems - QBC Diagnostics Star Operators & Service Manual

If the QBC STAR instrument fails to operate properly, consult the guides below. DO NOT ATTEMPT TO PERFORM ANY
SERVICE OR REPAIR THAT DOES NOT APPEAR IN THIS MANUAL. Refer service problems to the Technical Service
Department of QBC Diagnostics Inc., 1-866-265-1486 (USA). Otherwise, contact your nearest QBC Diagnostics
Inc. offi ce (see Appendix D) for assistance.
The General Problems section presents some general symptoms that you might notice. It also suggests cor-
rective actions. These problems do not cause error codes to appear on the LCD or printout.
The Error Codes sections presents problems that DO cause error codes. If any of these error messages appear,
use the chart to fi nd the possible causes and corrective actions.

General Problems

Consult the table below for general problems not reported by error codes/messages.
General Instrument Problems
Symptom
Instrument fails to
operate
Instrument vibrates
excessively
Lid fails to open
L–000867(A)
7 – Troubleshooting
Possible Causes
Power cord not plugged into unit
or receptacle
Door not latched
Line fuse blown
Other
Foam pads worn or missing on
bottom of instrument
Power has failed
Defective lid solenoid or internal
parts
Corrective Actions
Plug cord into unit and receptacle
Close door and latch securely
Replace fuse(s) by following instructions in
Section 5
Request authorized service
Call Technical Services
Use emergency door unlock procedure in
Section 4
Request authorized service
7–1