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Summary of Contents for Jacuzzi LED Series
- Page 1 STANDARD TROUBLESHOOTING APPROACH S.T.A. MANUAL 2011+ JLX/J200 2011-2013 J300 LED SERIES...
- Page 2 The following symbol is placed throughout this manual for your protection. Always use extreme cau- tion whenever performing repairs to electrical control system components of any kind! DANGER: Electrical Shock Hazard Exists! High Voltage Present on Circuit Board. Use Extreme Caution while Servicing Circuit Board.
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Page 3: Table Of Contents
Table of Contents Standard Troubleshooting Approach (S.T.A.) ................1 Why a Standard Troubleshooting Approach? ......................1 How to Use the S.T.A..............................1 Professional Customer Service ...........................1 Before Leaving the Shop .............................1 Fixing the Hot Tub................................1 Before Calling Technical Support ..........................1 Before Leaving the Customer ............................1 Satisfying the Customer...............................2 Electro Static Discharge (E.S.D.) .................... - Page 4 Troubleshooting Using The Control Panel ................19 Control Panel Displays ..............................19 Control Panel Default Display ............................19 Control Panel Status and Error Messages ........................19 Testing Flow/Pressure Switch ............................21 Troubleshooting without The Control Panel ................22 8.1A No Heat or Not Enough Heat (All Models) .........................22 8.1B No Heat or Not Enough Heat (All Models) .........................23 8.1C No Heat or Not Enough Heat (All Models) .........................24 8.1D No Heat or Not Enough Heat (All Models) .........................25...
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Page 5: Standard Troubleshooting Approach (S.t.a.)
1.0 Standard Troubleshooting Approach (S.T.A.) 1.1 Why a Standard Troubleshooting Approach? Service prices are basically set by local industry and geographic region. Stiff competition in the service indus- try has made it difficult to raise the price of a service contract; or charge more for time and materials than the competitive shop down the street. -
Page 6: Satisfying The Customer
1.8 Satisfying the Customer Most customers do not care what work you have done or what parts you have replaced, but they always care whether or not their problem goes away. When you are done, show them that their problem is gone. If they ask how you did it, take a few minutes to explain. Show them the bad part(s) and explain or show why it is bad. -
Page 7: Electro Static Discharge (E.s.d.)
• The customer loses use of the hot tub. You lose money because you must go back to make it right. Jacuzzi loses its reputation for quality. 2.2 Avoiding E.S.D. Damage We can’t prevent static charges from building up within our bodies as we go about our jobs, so we must do three things to protect circuit boards from getting zapped: 1. -
Page 8: Main Control Panel Functions
3.0 Main Control Panel Functions 3.1 J-LX Control Panel A. 2013+ P/N 6600-506 SMT panel (replaced 6600-239 early in 2013) B. 2011-2012 P/N 6600-440 Display shown for example purposes only, actual water tem- perature display will vary. Button Function LED Display: Can display current water temperature (default display), water temperature setpoint, selected filtration/heating mode, and error messages. -
Page 9: J300 Control Panel
3.2 J300 Control Panel 2-pump J-375, J-365, J-355, J-345 and J-335 1-pump J-315 and J-325 Display shown for example purposes only, actual water tem- Display shown for example purposes only, actual water tem- perature display will vary. perature display will vary. A. -
Page 10: J200 Control Panel
3.3 J200 Control Panel Used on: Used on: • 2013+ J-210 • 2012+ J-280, J-275, J-245, J-235 • 2011-2012 1-pump J-230 and J-210 • 2011 2-pump J-280 and J-270 A. Mid 2013+ P/N 6600-501 SMT panel A. Mid 2013+ P/N 6600-500 SMT panel B. -
Page 11: Standard Programming Functions
4.0 Standard Programming Functions 4.1 Setting Filter Cycle Start Time (J200/ 2011-2013 J300/ JLX Collections) Two methods for setting the filter cycle start time are possible: 1. Turn power on to the hot tub two minutes prior to the desired filter cycle start time, or 2. -
Page 12: Programming Filter Cycles (J-Lx/ 2011-2013 J300 Collection)
E. F0-F3 Standard Skimming/Heating Modes (J200 Cellection; F0 Mode used on 2011-2012 circulation pump models) Standard filtration/heating modes are typically selected by customers that use their spa on a frequent basis and desire a fully heated spa when lifting the cover. In these modes, the water temperature is regulated by the set temperature, and heater which turns on as needed. -
Page 13: Programming Filter Cycles (2011-2012 J200 Models Equipped With A Circulation Pump)
4.4 Programming Filter Cycles (2011-2012 J200 models equipped with a circulation pump) To select a pre-programmed filter cycle or lockout mode, press and hold both control panel WARMER and COOLER buttons at the same time, then release. Then press either WARMER or COOLER buttons to select either filter mode F0 through L2 below: Standard Mode 5 minutes of filtration per day (one 5 minute “Blow-Out”... -
Page 14: Programming The Circulation Pump Filtration Cycle (For Models Equipped With A Circulation Pump)
4.6 Programming the Circulation Pump Filtration Cycle (For models equipped with a circula- tion pump) Press and hold the Jets pump 1 ( ) and Cooler ( ) button at the same time for 3 seconds to access the circulation pump programming. Continually press the Warmer ( ) button to scroll up through the cycles below. -
Page 15: Programming The Clearray (Ultraviolet) Water Purification System (For Models Not Equipped With A Circulation Pump)
2. If you do not wish to change the option do not press any buttons and after 10 seconds the display will return to the main menu. Note: If the CLEARRAY System has been selected, when the time allotted has expired (365 days) the display screen will flash between the water temperature and “blb.”... -
Page 16: 2011 Aftermarket Ozonator Facts
B. Resetting the duration countdown timer (CLEARRAY System only) Once the duration countdown timer for the CLEARRAY System has reached zero, you will need to reset it, replace the UV bulb and clean the quartz tube. To reset the duration countdown timer: Press Press 1. -
Page 17: 2012+ Clearray Facts
4.10 2012+ CLEARRAY Facts Our water purification system will begin disinfecting your water instantly. CLEARRAY Water Purification System is exclusive technology utilizing natural ultraviolet technology to sanitize your water, disinfecting bacteria, viruses, and algae in portable hot tubs. The ultraviolet light otherwise known as UV-C or germicidal light inacti- vates the microorganisms by disrupting the DNA so that it cannot reproduce and is considered lifeless. -
Page 18: Selecting Jets Speed
5.2 Selecting Jets Speed • Press JETS 1 once for low speed; a second time for high speed; a third time to turn off. • Press JETS 2 (2 Pump Models Only) once for high speed; a second time to turn off. Note: Anytime a pump has been manually turned on by selecting either jet button, it will automatically turn off after approximately 20 minutes. -
Page 19: Multicolored Light System Operation (Standard Light For J-210 Models)
5.6 Multicolored Light System Operation (Standard light for J-210 Models) Press the LIGHT button once to turn the spa light on in “Random” mode, then repeatedly press the button to turn the light off or to select one of 6 constant colors illustrated below. RANDOM NEAR LIGHT... -
Page 20: Understanding Circuit Board Pin Assignments
6.0 Understanding Circuit Board Pin Assignments 6.1 Circuit Board Jumpers (All North American 60 Hz 1-Pump Models) All North American 1-pump circuit boards can be configured for either 15/30A or 40A operation (40/50A for J230 models). Refer to jumper pin table and circuit board diagrams for specific system details. BOARD CIRCULATION MODEL... -
Page 21: Circuit Board Jumpers (Domestic 60 Hz Models)
6.3 Circuit Board Jumpers (Domestic 60 Hz Models) Circuit Board #6600-726, 6000-167 and 6600-288; Micro Chip 3.57+) Pins 1-2: Enables 40A logic; forces heater off when either pump is Jumper ON on high speed (Pump 2 only runs in high speed) Pins 1-2: Jumper OFF Enables 50A logic;... -
Page 22: Circuit Board Jumpers (All Export 50 Hz 1-Pump Models)
6.4 Circuit Board Jumpers (All Export 50 Hz 1-Pump Models) These circuit boards can be configured for 20A or 30A logic. Each mode affects overall energy consumption and heater performance. Pins 1-2: Jumper ON Enables 20A logic; forces heater off when jets pump 1 is running in high speed Pins 1-2: Jumper OFF Enables 30A logic;... -
Page 23: Troubleshooting Using The Control Panel
7.0 Troubleshooting Using The Control Panel 7.1 Control Panel Displays Complete operating instructions for the control panel can be found in the owner’s manual. The hot tubs self- diagnostic control system constantly monitors the hot tub for proper operation. When anything goes wrong, the control panel displays a message for the user which may result in a service call. - Page 24 FL1 & FL2 Water Flow Problem (All Models) • FL1: flow or pressure switch not closed when circulation pump is running. Heater is deacti- vated. Proper water flow is inhibited or flow/pressure switch may be obstructed, misaligned, or defective. Refer to troubleshooting steps 1-5 below: 1.
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Page 25: Testing Flow/Pressure Switch
“- - -” Watchdog (All Models) Water temperature has reached 118°F (48°C). DO NOT ENTER HOT TUB WATER! The entire system is disabled. Refer to test steps 1-4 below: 1. Check hi-limit and temperature sensor resistance values. Both sensors should measure close in resistance to each other (e.g. -
Page 26: Troubleshooting Without The Control Panel
8.0 Troubleshooting without The Control Panel • Diagnostic Tools for Sections 8.1A-8.1E: Clamp-on ammeter, voltmeter, and ohmmeter • Suggested Spare Parts for Sections 8.1A-8.1E: Circuit board, control panel, temperature sensor, pres- sure switch, flow switch, heater assembly. 8.1A No Heat or Not Enough Heat (All Models) •... -
Page 27: B No Heat Or Not Enough Heat (All Models)
8.1B No Heat or Not Enough Heat (All Models) • Symptoms: low speed pump or circulation pump (heating pump) not turning, panel heat indicator not lit, panel is flashing FL2. Standard Troubleshooting Approach This applies to 2011-2013 J300 Models not 2014+ Replace circuit Is wire shorted? Turn power off. -
Page 28: C No Heat Or Not Enough Heat (All Models)
8.1C No Heat or Not Enough Heat (All Models) • Symptoms: Low speed pump 1 or circulation pump (heating pump) not turning, panel heat indicator not lit, panel is flashing FL1. Standard Troubleshooting Approach This applies to 2011-2013 J300 Models not 2014+ Call an electrician. -
Page 29: D No Heat Or Not Enough Heat (All Models)
8.1D No Heat or Not Enough Heat (All Models) • Symptoms: Low speed pump 1 or circulation pump (heating pump) is turning, panel heat indicator not lit, panel is flashing FL1. Standard Troubleshooting Approach Models with a circulation Is the low speed pump 1. -
Page 30: E No Heat Or Not Enough Heat (All Models)
8.1E No Heat or Not Enough Heat (All Models) • Symptoms: Low Speed Pump or circulation pump (heating pump) is turning, panel heat indicator not lit, panel is NOT flashing FL1. Standard Troubleshooting Approach Replace circuit board. Jump out flow switch pins at Put hot tub in standard board. -
Page 31: Intermittent Heating
8.2 Intermittent Heating As with all intermittent problems, routine measurements and display panel error messages are not trustworthy. The following procedure will eliminate the most probable causes. It is important to explain to the customer how difficult intermittent problems are to locate. You will be doing a se- ries of things to eliminate the problem. -
Page 32: Hot Tub Doesn't Come On For Filter Cycle
Nothing Works (Panel Dead) 1. All Models - Check for proper power to the hot tub on the main TB1 terminal block (page 43) as follows: • 120V Convertible North American Models: 120 VAC ±10% (3-wire). • 240V North American Models: 240 VAC ± 10%. 2. -
Page 33: A Dcu Unit (J-Lx Collection)
8.6A DCU Unit (J-LX Collection) 2013+ DCU Diagram To location J1 on the Board To location A on the DCU Unit 3.58 DCU wires splice into the yellow transformer Light DCU wires. TRANSFORMER EXP BAR EXP BAR POWER Red Wire 12vAC Constant Voltage Mini-Din Cable provides constant 12 VAC from... -
Page 34: B Dcu Unit (J300 Collection)
8.6B DCU Unit (J300 Collection) 2013 DCU Diagram To location J1 on the Board To location A on the DCU Unit 3.57 Light DCU DCU wires splice into the yellow transformer wires. TRANSFORMER EXP BAR EXP BAR POWER Red Wire 12vAC Mini-Din Cable provides Constant Voltage constant 12 VAC from... -
Page 35: C Hot Tub Light Will Not Come On (J-Lx/2011-2013 J300 Models)
8.6C Hot Tub Light Will Not Come On (J-LX/2011-2013 J300 Models) Diagnostic Tools: Voltmeter Suggested Spare Parts: Circuit board, DCU, Lights Standard Troubleshooting Approach (Light has a two hour time out) Do any of the Plug in spare con- Is there correct Replace trans- lights work? trol panel. -
Page 36: D Light Does Not Come On (J200 Collection Standard Light)
8.6D Light does not come on (J200 Collection Standard light) 2011+ J210 Models 2011-2012 J-230, J-270 and J-280 Diagnostic Tools: Voltmeter Suggested Spare Parts: Circuit board, Transformer, Lights Standard Troubleshooting Approach (Light has a one hour time out) Refer to pages 50-53 for testing points. J210 Models To location J1 on the Board... -
Page 37: E 2013+ Light Diagram Of The Dcu Unit (J200 Collection)
8.6E 2013+ Light diagram of the DCU Unit (J200 Collection) (actual number of lights may vary by model) -
Page 38: F Hot Tub Light Will Not Come On (J200 Collection Cl Lighting)
8.6F Hot Tub Light Will Not Come On (J200 Collection CL Lighting) Diagnostic Tools: Voltmeter Suggested Spare Parts: Circuit board, DCU, Lights Standard Troubleshooting Approach (Light has a two hour time out) All the LEDs are controlled by a central control box (protected by a inline fuse), the topside control panel func- tions and color cycles. -
Page 39: No Jets
8.7 No Jets This is a condition of constant zero water pressure. The first step in diagnosing the problem is to determine if the pump is actually turning. Once this determination is made, follow the appropriate portion of the S.T.A. Diagnostic Tools: Voltmeter Suggested Spare Parts: Control Panel, Circuit Board, Jets Pump 1 Pump Is Turning (Checking for A Flow Problem) -
Page 40: 2011 Ozonator Not Working
8.8 2011 Ozonator Not Working Diagnostic Tools: Clamp-on Ammeter, Voltmeter Suggested Spare Parts: Ozonator, Circuit Board, Control Panel Standard Troubleshooting Approach This applies to 2011-2013 J300 Models not 2014+ Refer to pages 50-53 for testing points. Turn power to hot tub off and on. Replace circuit board Turn power off, plug Wait approximately two minutes... -
Page 41: 2012+ Clearray Not Working
8.9 2012+ Not Working CLEARRAY Verify that the CLEARRAY system should be running before proceeding (no error message, not in summer logic. CLEARRAY turns off when either jets button is pressed and will remain off for 5 minutes after function ends. Diagnostic Tools: Clamp-on Ammeter, Voltmeter Suggested Spare Parts: CLEARRAY ballast, UV bulb, circuit board, control panel Standard Troubleshooting Approach. -
Page 42: Weak Or Surging Jets
8.10 Weak or Surging Jets Weak or surging jets are usually caused by an insufficient water supply to the pump or a clogged or broken pump impeller. The water level may simply be low, or there may be an ob- struction in the water flow path to the pump or in the pump’s impeller. -
Page 43: Jets Pump Runs And Quits During Jet Mode
8.11 Jets Pump Runs and Quits During Jet Mode This is usually a problem of pump overheating. The pump motor incorporates a thermal cutout switch that triggers when the motor gets too hot. There is no reset for this condition. When the motor cools, the thermal switch resets automatically. -
Page 44: Circulation Pump Not Working (Jlx, J300 And J200 With Circ Pump Option Only)
8.12 Circulation Pump Not Working (JLX, J300 and J200 with circ pump option only) The circulation pump works as follows: • 2011+ JLX Models circ pump runs 8 hrs (default) • 2012-2013 J335/J345/J355/J365/J375 8 hrs (default) • 2011 J335/J345/J355/J365/J375 8 hrs (default) •... -
Page 45: Troubleshooting A Thermal Pump Cutout
8.13 Troubleshooting A Thermal Pump Cutout 1. Verify voltage to hot tub is 240 VAC ±10% (or 120 VAC ±10% for convertible models). An insufficient voltage supply can cause the motor to pull too much current and overheat. The situation must be corrected. 2. -
Page 46: Appendix
APPENDIX... -
Page 47: A1 Checking Voltage To Hot Tub
Checking Voltage to Hot Tub Correct supply voltage wiring to the hot tub is essential for safe/proper operation. The first step in troubleshoot- ing a new installation should be to take voltage readings at the terminal block TB1. Do not trust wire colors. Electricians make mistakes and electrons are color-blind. - Page 48 Verify All 240 VAC Models power connections are as follows: North American 240 VAC/60 Hz, Fig. D: • Hot to Hot: Measure across test points 1 and 2 for 240 VAC. • Hot to Ground: Measure across test points 1 and 23 for 120 VAC; then across 2 and 23 for 120 VAC. Fig.
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Page 49: A2 Checking Current Consumption Of Devices
Checking Current Consumption of Devices This table lists current draw for most major hot tub components: J-200 Collection 2011-2013 J300 Collection (North American 60 Hz) (North American 60 Hz) Current Current Device Device Consumption ±10% Consumption ±10% Pump 1 (2-speed) High/ Pump 1 (2-speed) High/ 9.5A-12.0A/2.6A-3.6A 9.5A-12.0A/2.6A-3.6A... -
Page 50: A3 Checking Voltages To Devices
Checking Voltages to Devices Device voltages are often measured at the circuit board to determine whether the board or device is bad. If the circuit board delivers voltage when device operation is called, the circuit board is probably good and the prob- lem lies with the device or the wiring to the device. -
Page 51: A4 Testing Flow/Pressure Switch
J-230/J-235/J-245/J-270/J-275/J-280 2011-2013 J-335/J-345/J-355/J-365/J-375 J-LX/J-LXL 2-pump Models Models (Export 50 Hz) Device Test Points Voltage ±10% Pump 1 (Low Speed) 5 and 6 230 VAC Pump 1 (High Speed) 5 and 7 230 VAC Pump 2 8 and 9 230 VAC Circulation pump 14 and 15 230 VAC... -
Page 52: A5 About Fuses
About Fuses When current passes through a conductor the conductor heats up. If the conductor is a heavy piece of wire or a strip of metal, it will pass large currents and generate very little heat. If a wire is fine, or a strip of metal is thin, it will heat up at lower current levels. -
Page 53: A7 Understanding Sanitizers
Understanding Sanitizers A. CLEARRAY Our water purification system will begin disinfecting your water instantly. CLEARRAY Water Purification System is exclusive technology utilizing natural ultraviolet technology to sanitize your water, disinfecting bacteria, viruses, and algae in portable hot tubs. The ultraviolet light otherwise known as UV-C or germicidal light inacti- vates the microorganisms by disrupting the DNA so that it cannot reproduce and is considered lifeless. -
Page 54: A9 North American 60 Hz 120V/240V Convertible 1-Pump Models
North American 60 Hz 120V/240V Convertible 1-Pump Models • Board is shown with 2013+ DCU with minidin connectors. • 2011-2013 J300s only • 2011-2012 Models used the ribbon style DCU. • This is a generic diagram actual connections and components may vary. Light DCU Ports 1-10 power spa... -
Page 55: A10 North American 60 Hz 240V 1- Or 2-Pumps Models
A10 North American 60 Hz 240V 1- or 2-Pumps Models • Board is shown with 2013+ DCU with minidin connectors. • 2011-2013 J300s only • 2011-2012 Models used the ribbon style DCU. • This is a generic diagram actual connections and components may vary. -
Page 56: A11 Export 50 Hz 230V 1-Pump Models
A11 Export 50 Hz 230V 1-Pump Models • Board is shown with 2013+ DCU with minidin connectors. • 2011-2013 J300s only • 2011-2012 Models used the ribbon style DCU. • This is a generic diagram actual connections and components may vary. -
Page 57: A12 Export 50 Hz 230V 1- Or 2-Pump Models
A12 Export 50 Hz 230V 1- or 2-Pump Models • Board is shown with 2013+ DCU with minidin connectors. • 2011-2013 J300s only • 2011-2012 Models used the ribbon style DCU. • This is a generic diagram actual connections and components may vary. -
Page 58: A13 Load Box Connection Diagrams A - D (North American 60 Hz)
A13 Load Box Connection Diagrams A - D (North American 60 Hz) 2-Pole Circuit Breaker with 2-Wire Grounded Load Connection (3 Wires to Hot Tub, 2-Hot, 1-Ground) Hot Tub 240 VAC Load Box White 2-Pole GFCI Black Breaker Main Service Black Ground Panel... - Page 59 Main Panel with Secondary GFCI Shut-Off Box Using a 2-Pole GFCI Breaker with 2-Wire Grounded Connection (3 Wires to Hot Tub, 2-Hot, 1-Ground) Hot Tub Load Box Main Panel* GFCI Sub Panel* 2-Pole Red (Hot) GFCI Black (Hot) Breaker Black Ground Green White (Neutral)
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Page 60: A14 Temperature Sensor/Hi-Limit Sensor Resistance Chart
A14 Temperature Sensor/Hi-Limit Sensor Resistance Chart Fahrenheit (°F) Celsius (°C) Ohms (Ω) 59.0......15 ..................48840 60.8......16 ..................46J200 62.6......17 ..................44610 64.4......18 ..................42630 66.2......19 ..................40770 68.0......20 ..................39000 69.8......21 ..................37290 71.6......22 ..................35400 73.4......23 ..................34170 75.2......24 ..................32700 77.0......25 .................. -
Page 61: A15 Flow Switch Illustration (Models With A Circulation Pump)
A15 Flow Switch Illustration (Models with a circulation pump) Flow Switch #6560-852 6560-852 • 2011-2013 J315, J-325 Models Connection: This flow switch style has spade connectors at top for easy cable removal for electronic troubleshooting. Flow Switch #2560-040 • 2011+ JLX •... -
Page 62: A18 Transformer Test
A18 Transformer Test To Test Transformer: 1. Leave transformer connector J4 plugged into the circuit board. 2. Set your Voltmeter to the 500 VAC range. 3. Place Voltmeter probes directly into backside (wire side) of J4 connector and test as follows: North American 60 Hz 2011-2013 J-315/J-325 (120 VAC or 240 VAC Powered*) 120 VAC/240 VAC... -
Page 63: A19 Troubleshooting The Optional Stereo System
A19 Troubleshooting The Optional Stereo System The optional Stereo System provides a stereo receiver with high quality hot tub engineered speakers for supe- rior sound quality. If the stereo deck does not turn on, refer to the following test procedure. BLUEWAVE stereo diagram (follow the testing procedures for the Aquatic stereo) 30-pin Connector... - Page 64 II. Aquatic stereo diagram A Aquatic stereo with connections Spade connectors (connect to the power supply) Remote sensor connection (connects to Power supply (located in equipment bay) remote sensor unit) C Antenna connection on stereo TB1 terminal (located in control box) Stereo harness (connects to wiring harness Spa speakers (connect to wiring harness) “E”)
- Page 65 C. Testing the fuses 1. Turn power to the spa OFF. 2. Locate the red fuse wire on the stereo wiring harness ( ), Figure K. Not found on the BLUEWAVE system. 3. Open the black casing that encloses the fuse and remove the 1A fuse. 4.
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Page 66: A20 Glossary Of Terms
A20 Glossary of Terms Circuit Board: Printed circuit board assembly that distributes voltage to selected compo- nents. Control Panel: Component that allows user to access functions provided by the circuit board. Ammeter: Device which measures electrical current conducted through a wire or electrical device. -
Page 67: Troubleshooting Data Collection Form
A21 Troubleshooting Data Collection Form Troubleshooting Data Collection Form Customer Name ___________________________________________________________ Address _________________________________________ Phone ( ) _______________ B e f o r e t r o u b l e s h o o t i n g , c o l l e c t t h e f o l l o w i n g : 1. - Page 68 Jacuzzi Hot Tubs 14525 Monte Vista Ave, Chino, CA 91710 Phone: (909) 606-7733, Fax: (909) 606-0195, Website: http://www.Jacuzzi.com (A-08/14) © 2014 Jacuzzi, Inc. Printed in U.S.A.