Service Policy - Welch Allyn KleenSpec 790 Series Directions For Use Manual

Directions for use

Service policy

All repairs on products under warranty must be performed or approved by Welch Allyn.
Unauthorized repairs will void the warranty. In addition, whether or not covered under
warranty, any product repair shall exclusively be performed by Welch Allyn certified
service personnel.
If the product fails to function properly — or if you need assistance, service, or spare
parts — contact Welch Allyn.
Before contacting Welch Allyn, try to duplicate the problem, and check all accessories to
ensure that they are not causing the problem. When calling, please be prepared to
provide:
• Product name and model number and complete description of the problem.
• Serial number of your product (if applicable).
• Complete name, address and phone number of your facility.
• For out-of-warranty repairs or spare parts orders, a purchase order (or credit card)
number.
• For parts orders, the required spare or replacement part numbers.
If your product requires warranty, extended warranty, or non-warranty repair service,
please call Welch Allyn. A representative will assist you troubleshooting the problem and
will make every effort to solve it over the phone, avoiding potential unnecessary returns.
In case a return cannot be avoided, the representative will record all necessary
information and will provide a Return Material Authorization (RMA) number, as well as
the appropriate return address. An RMA number must be obtained prior to any return.
If you have to return goods for service, follow these recommended packing instructions:
• Remove all hoses, cables, sensors, power cords, and ancillary products (as
appropriate) before packing, unless you suspect they are associated with the
problem.
• Wherever possible use the original shipping carton and packing materials.
• Include a packing list and the Welch Allyn Return Material Authorization (RMA)
number.
It is recommended that all returned goods be insured. Claims for loss or damage to the
product must be initiated by the sender.
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