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Setting up and using concierge
Overview
Concierge Functionality in Net2 Entry allows a Premium Monitor
user to take the roll of an attendant, porter or door security.
Enabling concierge at a Net2 Entry Premium Monitor provides
the following functionality:
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The concierge can make outgoing calls to
non-concierge Net2 Entry monitors
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The concierge can send text messages to
non-concierge Net2 Entry monitors
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Non-concierge Net2 Entry monitors can place calls
to the concierge – can be restricted
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Non-concierge Net2 Entry monitors can divert calls to the concierge – can be restricted
Concierge functionality can only be enabled on a Net2 Entry Premium Monitor.
Note: Concierge is not able to call SIP handsets
For full concierge support, all hardware must be running software version 2.17 or later. If used in conjunction with Net2 access
control software, this must be version 4.25 or later.
Setting a monitor as a concierge
The concierge option is within the monitor privileges. You will require your engineer code to access this setting.
From the menu, select settings > engineer > enter your site engineer code > select privileges > then touch set as concierge
so it turns green.
Net2
AN1165
1
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Table of Contents
Related Manuals for Paxton Net2 Entry
Summary of Contents for Paxton Net2 Entry
- Page 1 Non-concierge Net2 Entry monitors can place calls to the concierge – can be restricted Non-concierge Net2 Entry monitors can divert calls to the concierge – can be restricted Concierge functionality can only be enabled on a Net2 Entry Premium Monitor.
- Page 2 Concierge enabled monitors have the following additional functionality and in-call options. Call an occupant A concierge monitor can initiate a call to a non-concierge Net2 Entry monitor. From the menu, select contacts, then call. Select the occupant to call, or touch a group to expand.
- Page 3 Message an occupant A concierge can send a text message to one, or multiple, non-concierge Net2 Entry monitors. From the menu, select contacts, then message. Check the box next to the occupant(s) to send a message to, or touch a group to expand, then touch message.
- Page 4 Net2 AN1165 Multiple call handling When there are multiple incoming calls, the concierge has the ability to choose which call they answer, allowing monitor and panel calls to be prioritised. Transfer a call When in call with a panel, a concierge can forward the call to an occupant, or can place the panel on hold while the concierge speaks to the occupant.
- Page 5 Net2 AN1165 Occupant functionality When a concierge exists on a site, a ‘concierge’ option will appear to all non-concierge monitors. This option can be disabled at each monitor via privileges. Call concierge A monitor can initiate a call with the concierge. From the menu, select concierge, then touch call Divert calls Calls to a monitor can be automatically diverted to the concierge, either on a daily schedule or for a set time.
- Page 6 Net2 AN1165...
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