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280 Breakdown assistance
Data transmitted is vehicle information. For any
questions about the collection, use and sharing
of the eCall system data, please contact MBU‐
SA's Customer Assistance Center at 800-FOR-
MERC.
For Canada, please contact MBC's Customer
Assistance Center at 1-800-387-0100.
Customer requests for covered information
should be submitted via the same channels.
For accident clarification purposes, the following
measures can be taken up to an hour after the
emergency call has been initiated:
The current vehicle position can be deter‐
R
mined
A voice connection to the vehicle occupants
R
can be established
Flat tire
Notes on flat tires
& WARNING Risk of an accident when driv‐
ing with a flat tire
A flat tire greatly impairs driving characteris‐
tics, as well as steering and braking.
Do not drive with a flat tire.
#
Remove the flat tire and install the
#
spare wheel or consult a qualified spe‐
cialist workshop.
In the event of a flat tire you have the following
possibilities depending on your vehicle's equip‐
ment:
Vehicles with Mercedes PRO connect: in
R
the event of a flat tire, you can call Roadside
Assistance via the Roadside Assistance call
button in the overhead control panel
(
page 185).
/
All vehicles: change the wheel
R
(
page 313).
/
Battery
Notes on the 12 V battery
& WARNING Risk of an accident due to
work carried out incorrectly on the bat‐
tery
Work carried out incorrectly on the battery
can, for example, lead to a short circuit. This
can lead to function restrictions in safety-rel‐
evant systems, for example the lighting sys‐
tem, ABS (anti-lock braking system) or ESP
(Electronic Stability Program). The operating
safety of your vehicle may be restricted.
You could lose control of the vehicle in the
following situations:
when braking
R
in the event of abrupt steering maneuvers
R
and/or when the vehicle's speed is not
adapted to the road conditions
In the event of a short circuit or a simi‐
#
lar incident, contact a qualified special‐
ist workshop immediately.
Do not continue driving.
#
Always have work on the battery carried
#
out at a qualified specialist workshop.
Further information on ABS (
R
R
Further information on ESP
Mercedes-Benz recommends that you have the
12 V battery replaced at a qualified specialist
workshop, e.g. at an authorized Mercedes-Benz
Center.
Should you want to replace the battery yourself,
observe the following information:
Always replace a defective battery with a bat‐
R
tery which fulfills the vehicle's specific
requirements.
Use detachable parts such as the vent hose,
R
elbow fitting or terminal cover from the bat‐
tery to be replaced.
Make sure that the vent hose is always con‐
R
nected to its original opening on the battery
side.
Install the existing or newly supplied stop
plugs.
Otherwise, gases or battery acid could
escape.
Make sure that the detachable parts are con‐
R
nected in the same way as before.
For safety reasons, Mercedes-Benz recommends
that you only use batteries that have been tested
and approved for your vehicle by Mercedes-Benz.
These batteries provide increased impact protec‐
tion to prevent vehicle occupants from suffering
acid burns should the battery be damaged in an
accident.
®
page 138)
/
®
(
page 139)
/
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