Amulet Hotkey DXZ4 series User Manual
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Amulet Hotkey DXZ4 series User Manual

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®
PC
IP
o
zero ClIents
U
ser manUal
DXZ4 series and DXZC series
HB-DXZX-0001
Revision 1.0 May 2019

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  • Page 1 ® zero ClIents ser manUal DXZ4 series and DXZC series HB-DXZX-0001 Revision 1.0 May 2019...
  • Page 2 The information contained in this document represents the current view of Amulet Hotkey® as of the date of publication. Because Amulet Hotkey must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Amulet Hotkey, and Amulet Hotkey cannot guarantee the accuracy of any information presented after the date of publication.
  • Page 3 Amulet Hotkey website, or directly from the Teradici website. Amulet Hotkey zero clients are ready for use with VMware® View® version 4 and above. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 4: Table Of Contents

    Types of zero client ........ 11 4. Set up the zero client ......23 1.1.1 DXZ4 series - four video heads ....... 1.1.2 DXZC series - two video heads ......STEP 1: Connect the keyboard, mouse and 1.1.3 DXZC-E series - extended USB connectivity ..
  • Page 5 7.3.2 Menu and Fn switch LEDs (DXZ4 only) ... Activate/deactivate the front panel Status LEDs on the DXZ4 and the DXZC .. 35 switches (DXZ4 series only) ....31 7.4.1 LINK LED (PCoIP on the DXZC) ......6.1.1 Deactivate front panel switches .....
  • Page 6 11.3 Model specifications ......50 11.3.1 DXZC series and DXZC-E series only ....11.3.2 DXZC-E series only .......... 11.3.3 DXZ4 series only ..........11.4 Security specifications ......51 11.4.1 NCSC security edition (‘A’) zero clients only .. 11.4.2 Card reader (‘C’) zero clients only ....
  • Page 7 Contents List of figures Figure 1: Minimum gap around the zero client ����������������������������������������������������������������������������������������������� �12 Figure 2: Use of spacers with two zero-client �������������������������������������������������������������������������������������������������� �12 Figure 3: Do not put zero clients together without spacers ������������������������������������������������������������������������������12 Figure 4: PCoIP Management Console home page �������������������������������������������������������������������������������������������13 Figure 5:.
  • Page 8 PCoIP zero clients Figure 23:. C onnection.Management.Interface.selection ����������������������������������������������������������������������������������28 Figure 24:. O SD.Automatic.connection.screen ���������������������������������������������������������������������������������������������������29 Figure 25:. D isconnect.option.on.the.OSD ����������������������������������������������������������������������������������������������������������29 Figure 26: High charge-current USB ports ��������������������������������������������������������������������������������������������������������32 Figure 27:. D XZ4.front.panel.LEDs ����������������������������������������������������������������������������������������������������������������������35 Figure 28:. D XZC.front.panel.LEDs ����������������������������������������������������������������������������������������������������������������������35 Figure 29:. N etwork.LEDs.on.the.rear.panel ������������������������������������������������������������������������������������������������������36 Figure 30:.
  • Page 9 Contents List of tables Table 1: Zero client management tools ������������������������������������������������������������������������������������������12 Table 2:. D efinitions.from.the.USB-IF.specification.BC1.2 ���������������������������������������������������������������31 Table 3:. P CoIP.bandwidth.requirements ����������������������������������������������������������������������������������������33 Table 4:. S witch.status.LED.activity �������������������������������������������������������������������������������������������������35 Table 5:. P CoIP.status.LED.indications ���������������������������������������������������������������������������������������������35 Table 6:. P ower.LED.(or.DEVICE.on.DXZC).status.LED.activity ���������������������������������������������������������36 Table 7:. L INK.status.LED.indication ������������������������������������������������������������������������������������������������36 Table 8:.
  • Page 10 PCoIP zero clients Page 10...

  • Page 11: Before You Start

    (110-240V AC). This power supply has a locking DC connector for use with The DXZ4 series supports four heads of video with dual network the zero client. To release the connector, pull the locking sleeve connections.

  • Page 12: Ip And Mac Addresses

    For reliable operation they must be correctly installed and ventilated. Note: DXZ4 series and DXZC series zero clients are passively cooled. Certain components inside the zero client use the metal case as a heat sink, so the unit often feels warm or possibly hot to the touch.

  • Page 13: Pcoip Management Console

    Figure 4: PCoIP Management Console home page Note: For more information on the PCoIP Management Console, contact Amulet Hotkey Technical Support. 1.7.2 Administrative Web Interface (AWI) The AWI is an embedded HTTPS web interface for PCoIP devices. It enables you to remotely configure individual PCoIP hosts and...
  • Page 14 PCoIP zero clients Page 14...

  • Page 15: Your Dxzc Series Zero Client

    DXzC serIes zero ClIent 2. Your DXZC series zero client DXZC series zero clients have various ports and LEDs on the front and rear panels. Front panel features 4. Device LED: Shows the device and network status. See 7.4.2 Figure 7 for the following description: for details.

  • Page 16: Rear Panel Features

    7. Locking DC inlet: You must only use the approved PSU. 8. Network port (SFP module): Models with the suffix ‘M’ have a socket that accepts an SFP module. See the SFP Datasheet for the modules available from Amulet Hotkey. DXZC-E and DXZC-EC DXZC-EM and DXZC-EMC DXZC series zero client with SFP module...

  • Page 17: Operation Of The Power / Menu Button

    Your DXZC series zero client Operation of the POWER / MENU button When the unit is off: • a short button press turns on the unit. When the unit is on: • a long button press turns off the unit; • a short press of the Menu button causes the OSD to display the following options on one of its four monitor outputs (see Figure...

  • Page 18: Smart Card Reader

    PCoIP zero clients Smart card reader 2.4.1 Pre-session authentication The smart card authenticates the user before a PCoIP session The DXZC-C, DXZC-AC, DXZC-AMC, DXZC-EC and DXZC-EMC is established. This allows you to log on directly to your virtual feature an integral smart card reader that supports 5V, 3V and desktop.

  • Page 19: Your Dxz4 Series Zero Client

    DXz4 serIes zero ClIent 3. Your DXZ4 series zero client DXZ4 series zero clients have various ports and LEDs on the front and rear panels. Front panel features Figure 11 shows the following front panel features: 1. Mic socket: Microphone input on 3.5mm jack.

  • Page 20: Rear Panel Features

    Rear panel features Figure 12 shows the following rear panel features: 1. Network port (RJ45): The standard DXZ4 series zero client has two RJ45 sockets. You may use the second network port to connect to other networked devices or to provide redundancy (if the LAN spanning tree is active).

  • Page 21: Operation Of The Power Button

    Your DXZ4 series zero client Operation of the POWER button 3.4.2 Operation with a software PCoIP host There is a different function for the Menu button when A short button press turns on the unit. connecting to a software PCoIP host (also called a PCoIP When the unit is on, a short button press puts the unit into Software Agent).
  • Page 22 PCoIP zero clients Page 22...

  • Page 23: Set Up The Zero Client

    et uP the zero ClIent 4. Set up the zero client This section describes how to set up your zero client. STEP 1: Connect the keyboard, mouse and optional audio devices 1. Connect a keyboard and mouse to any of the front or rear USB ports. See Figure 14 Figure 2.

  • Page 24: Step 2: Connect The Monitors, Network, Peripherals And Power

    Display Topology tab of the OSD configuration menu later. 2. Connect any additional monitors to the other Video ports. Note: The DXZ4 series zero client supports up to four Power monitors. The DXZC series zero client supports up to two Switch monitors.

  • Page 25: Step 4: Connect To A Pcoip Host

    STEP 6: Change the default password • Compatible Tera2 PCoIP host in hardware; You must enter a password before changing the configuration of the zero client. The factory set password for all Amulet Hotkey • Compatible Tera1 PCoIP host in hardware; zero clients is ahkdante.
  • Page 26 PCoIP zero clients Page 26...

  • Page 27: Set Up A Pcoip Session

    5. Set up a PCoIP session The following connection methods are available: • Auto Detect This section describes how to connect a DXZ4 series or DXZC series zero client with 4.x.x firmware to a remote PCoIP • Connect directly to a specified host host or virtual desktop.

  • Page 28: Pcoip Connection Manager

    PCoIP zero clients 5.2.3 Connect to a choice of hosts using SLP Discovery 5.2.6 Connect using VMware View If the zero clients and PCoIP hosts reside on the same subnet, You can configure zero clients to use PCoIP to connect to a you can use the Direct to Host + SLP session connection type to virtual desktop in a VMware View environment.

  • Page 29: Set An Automatic Connection

    Choose a connection broker if required 3. Presses the power switch on the zero client to put it in standby. All Amulet Hotkey zero clients can be configured to use a In the morning, the user: third party connection broker (also known as a connection management server).
  • Page 30 PCoIP zero clients Page 30...

  • Page 31: Additional Information

    (DXZ4 series only) by the extended number of available USB ports on the unit. Amulet Hotkey zero clients can be installed in cable trays There are eight USB ports in total. These are either: beneath desks or behind control panels.

  • Page 32: Standard Downstream Ports (Sdp)

    (that conforms to the BC1.2 standard) to charge at up to For power-cycling the remote PC, it is advisable to contact 1.5A. Amulet Hotkey Technical Support to discuss your individual set Important! The two high-charge-current ports cannot be used for Wake-on-USB operation when the DXZC-E is in standby.

  • Page 33: Extended Network Connectivity (Dxz4 Series Only)

    PCoIP uses the Internet Protocol (IP) to transmit data between the host and client. The data can be routed over The DXZ4 series zero clients all have two network ports. The two any IP-compatible infrastructure between offices or across network ports can be utilized for traffic or network redundancy.
  • Page 34 PCoIP zero clients Page 34...

  • Page 35: Led Descriptions

    Front panel switches are active Zero client front panel status LEDs Table 4: Switch.status.LED.activity 7.2.1 DXZ4 series 7.3.2 Menu and Fn switch LEDs (DXZ4 only) There are two status LEDs on the front panel, the SWITCHES Both of these LEDs light when the switch is pressed.

  • Page 36: Power Led (Or Device Led On Dxzc)

    PCoIP zero clients Rear panel status LEDs 7.4.2 Power LED (or DEVICE LED on DXZC). The power LED on the DXZ4 series (DEVICE LED on the DXZC) 7.5.1 Network LINK and SPEED status LEDs zero client displays the following indications. All zero clients have two network LEDs, LINK and SPEED (see...

  • Page 37: Update The Bsm Firmware On An Individual Zero Client

    Amulet Hotkey website. 8.2.1 Find the current version of the BSM firmware (optional) Note: You may need to register on the Amulet Hotkey website to access some of the downloadable content. If you want to know the current version of the BSM firmware before performing an update, do the steps that follow: 8.1.2 Security measures for downloaded firmware files...

  • Page 38: Get The Bsm Firmware Update File

    8. Now make a note of the BSM IP address from the network 1. Download the BSM firmware update file for Tera2 zero page. You may need to refresh the browser. clients from Amulet Hotkey. The file name is in this format: FW-<Part number>_N_N_N-GA.bsm 8.2.3 Transfer the firmware package to the target BSM FW-<Part number>: is the internal Amulet Hotkey part number...

  • Page 39: Confirm That The Firmware Has Updated

    If you are upgrading the firmware on multiple units you can automate this process. Example: You can use a script to discover Amulet Hotkey BSMs on your network, querying the Address Resolution Protocol (ARP) cache for known MAC address patterns. Amulet Hotkey Technical Support can offer guidance on this.
  • Page 40 PCoIP zero clients Page 40...

  • Page 41: Deployment Security

    eCurIty 9. Deployment security Quarantine the zero client until the reason for interference or damage is fully understood and appropriate precautions have This section describes how to improve security for your zero been taken. client network. This section is intended for those who have ‘A’ (security edition) zero client models.

  • Page 42: Set Up The Control Of Allowed Usb Devices

    For further information about zero client security, see the Teradici PCoIP Zero Client and Host Admin Guide, particularly The DXZ4 series and DXZC series zero clients record a log of the ‘PCoIP Zero Client Security Overview’ and ‘Security settings device activity and performance. The zero client supports Syslog Checklist’...

  • Page 43: Troubleshooting

    rouBleshootIng Troubleshooting 10.1 Fault description and resolution This section describes known fault conditions that may occur while using a zero client and how to resolve them. If you need more information than is in the guide, please contact Technical Support through our website. www.amulethotkey.com | Page 43...
  • Page 44 Mouse allow specific HIDs (human interface devices such as a mouse USB port on the DXZ4 series or DXZC series will be blocked. or keyboard), then any HID attached to the rear ports will be This is because the port’s integral USB hub is itself rejected.
  • Page 45 There are two possible workarounds: • instruct users to connect their device to any other USB port on the DXZ4 series or DXZC series; • if possible, remove USB hubs from the zero client’s black list of unauthorized devices. (To compensate for this easing of restrictions, you may need to specify a corresponding white list of devices that are authorized for use in your organization.
  • Page 46 PCoIP zero clients Symptom Cause Poor performance with isochronous USB devices such as When using a 1:1 PCoIP hardware configuration, all USB devices web cams, biometric or audio devices are transparently bridged from the zero client to the host, so in theory, all USB devices should work. Problematic devices are those which require a large amount of USB bandwidth to operate, such as HD webcams and USB audio devices.
  • Page 47 Troubleshooting Resolution The USB ports on the zero client connect to two different USB hubs: • the first hub connects to the front USB port labelled ‘keyboard’ and both ports at the back of the zero client. • the secon USB hub connects to the front USB port labelled Mouse is on a second USB hub. For best results, make sure that each of the two different high speed USB devices are connected to the two different USB hubs within the zero client.
  • Page 48 PCoIP zero clients Page 48...

  • Page 49: Technical Specifications

    • TCP port 50000 for a connection broker and the PCoIP Management Console; • TCP port 80 and TCP port 443 for the Administrative Web Interface (AWI). For a full list of ports and protocols used by PCoIP, contact Amulet Hotkey Technical Support. www.amulethotkey.com | Page 49...

  • Page 50: Model Specifications

    6 x USB (SDP) 2.0 Type A (up to 0.5A charging current), including keyboard and mouse ports DXZC-E series USB connections 2 x USB (CDP) Type A (up to 1.5A charging current) Table 12: USB.port.descriptions.for.DXZC-E.series 11.3.3 DXZ4 series only Description Specification Core technology Teradici PCoIP Tera2 (2140 chipset) Video output 4 x DisplayPort 1.1 connectors.

  • Page 51: Security Specifications

    Specifications 11.4 Security specifications All our zero clients have 802.1X network authentication; AES256 bit encryption. SIPR hardware token support. NSA Suite B ciphers. Note: TEMPEST versions of the DXZ4 are available, approved to NATO SDIP-27 Level A and Level B by our TEMPEST-certified NCSC and NATO partners.

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