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Infortrend EonStor GSe Pro 3000 Series Hardware Manual

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Infortrend EonStor GSe Pro 3000 Series
Hardware Manual
Version 1.2

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Summary of Contents for Infortrend EonStor GSe Pro 3000 Series

  • Page 1 Infortrend EonStor GSe Pro 3000 Series Hardware Manual Version 1.2...

  • Page 2: Legal Information

    Infortrend, shall be subject to the latest Standard Warranty Policy available on the Infortrend website: http://www.infortrend.com/global/Support/Warranty Infortrend may from time to time modify, update or upgrade the software, firmware or any accompanying user documentation without any prior notice. Infortrend will provide access to these new software, firmware or documentation releases from certain download sections of our website or through our service partners.

  • Page 3: Contact Information

    Contact Information Contact Information To contact one of our world wide offices visit the following web site: Worldwide offices Contact Infortrend Contact your system vendor or visit the following support site: Customer Support EonStor GSe Pro Support...

  • Page 4: Copyright Notice

    Infortrend, the Infortrend logo, EonOne, SANWatch, ESVA, EonStor DS, EonStor GS(e), EonNAS, and EonPath are registered trademarks of Infortrend Technology, Inc. Other names prefixed with “IFT” and “ES” are trademarks of Infortrend Technology, Inc.  Windows is a registered trademark of Microsoft Corporation.

  • Page 5: Safety Precautions

    Safety Precautions Safety Precautions Read these instructions carefully before you install, operate, or transport the system and expansion enclosures. Energy Hazards Precaution This equipment is intended to be used in Restrict Access Location, like computer room. The access can only be gained by SERVICE PERSONS or by USERS who have been instructed about the metal chassis of the equipment is have energy hazards that service persons have to pay special attention or take special protection before touching it.

  • Page 6: Service And Maintenance

    Safety Precautions  Ensure that the correct power range is being used before powering-on.  DO NOT remove covers or replaceable modules if they are not faulty.  If the system is not going to be used for a long period of time, disconnect it from the power mains to avoid transient over-voltage.

  • Page 7: Important Notice

    The use of Infortrend certified components is strongly recommended to ensure compatibility, quality and normal operation with your Infortrend products. Please contact your distributor for a list of Infortrend certified components (e.g. SFP, SFP+, HBA card, iSCSI cable, FC cable, memory module, etc.).

  • Page 8: About This Manual

    About This Manual About This Manual The manual introduces hardware components of the GSe Pro 3000 series systems and corresponding expansion enclosures. It also describes how to install, monitor, and maintain them. For non-serviceable components, please contact our support sites. Firmware operation: Consult the Firmware User Manual on the CD-ROM.

  • Page 9: Table Of Contents

    Table of Contents Legal Information .............. 2 Contact Information ............3 Copyright Notice ..............4 Safety Precautions ............5 Energy Hazards Precaution ................. 5 Installation and Operation ................5 Service and Maintenance ................6 Important Notice ..................7 ESD Precautions ..................7 About This Manual ............
  • Page 10 Expansion Enclosure Controller and Interface ........... 17 Power supply unit with built-in cooling module ........... 18 The Rear Panel ..................19 Connection between the system and expansion enclosure(s) ....19 Chassis ...................... 20 Front Panel ....................20 Rear Panel ....................22 Internal Backplane ..................
  • Page 11 Installing Hard Drives ................. 39 Hard Drive Installation Prerequisites ............39 Hard Drive Designation ................41 Installing the Hard Drive into Drive Tray ............. 42 Installing the Hard Drive Tray into the Enclosure ........43 Installing / Removing Controller ..............44 Removing the Controller ................
  • Page 12 Configuration Rules ................... 70 Single-Controller Expansion Connection ............ 71 Management Console Connections ............72 Connecting the system to external consoles ..........72 Power Connections..................73 Checklist ....................73 Power Cords Connections ................. 74 Power on Procedure .................. 75 Power on Status Check ................76 Power off Procedure ..................
  • Page 13 Replacing the Controller Module ............... 96 Replacing the Host Board ................99 Replacing Memory Module(s) ..............100 Replacing the Cache Backup Module (CBM) .......... 101 Super Capacitor Fault Conditions and Precautions ........101 Replacing the Supercapacitor ..............102 Replacing the Power Supply / Cooling Module ........103 Detecting a Failed PSU ................
  • Page 14 Rack Ear Mount Kit .................. 117 Kit Contents ....................117 Installation Procedure ................118 Slide Rail Kit .................... 120 Kit Contents ..................... 120 Installation Procedure ................121 Once Mounted ..................124 Safety Reminders ..................124...

  • Page 15: Introduction

    Introduction Product Overview This manual introduces Infortrend GSe Pro 3000 series systems that support 6Gbps SATA hard drives. The enclosure is designed to utilize 2.5” or 3.5” hard drives. Drive capacity can be expanded by attaching expansion enclosures. Model Naming Conventions The naming rules for systems are explained in the example below: GSe Pro 3012T ...

  • Page 16: Model Variations

    Model Variations The systems can store hard drives and control the entire storage array while expansion enclosures connect to the system and allow storage capacity expansion by adding more hard drives. Hard drive limitation(s) may vary model to model. EonStor GSe Pro 3008 EonStor GSe Pro 3012 EonStor GSe Pro 3016...

  • Page 17: Major Components

    Major Components NOTE Upon receiving your system, check the package contents against the included Unpacking List. If module(s) are missing, please contact your system vendor immediately. Controller and Interface Each controller comes with pre-installed DIMM module(s). The traditional battery backup is replaced by an innovative Cache Backup Module methodology (CBM) (3012 &...

  • Page 18: Power Supply Unit With Built-In Cooling Module

    Power supply unit with built-in cooling module Cooling module is built into the power supply unit (PSU) to protect the system from overheating. The two hot-swappable PSUs provide constant power to the system. The modular nature of the system and the easy accessibility to all major components ensure ease of maintenance.

  • Page 19: The Rear Panel

    The Rear Panel 2U models (3008 model) 2U models (3012 model) 3U models Connection between the system and expansion enclosure(s) The following rule applies when connecting the system and expansion enclosure(s):  Single-Controller system connects to Single-Controller expansion enclosure.

  • Page 20: Chassis

    Chassis The chassis is rugged constructed and divided into front and rear sections. The chassis is designed to be installed into a rack or cabinet. Front Panel 2U models (3008 model) 2U models (3012 model) 3U models  Hard drive trays (1): Each drive tray is hot-swappable and holds a 2.5 / 3.5-inch hard drive.
  • Page 21  Mute button / service LED (3): The mute button is to mute an alarm when sound or to indicate that the system requires service.  Rotary ID switch in expansion enclosures (4): The rotary ID switch is for users to set a unique ID to each expansion enclosure when connected in a multi-array environment.

  • Page 22: Rear Panel

    Rear Panel Description Description Controller PSU + cooling module 2U models (3008 model) 2U models (3012 model) 3U models • Controllers (1): The controller module contains a main circuit board and a pre-installed DIMM module. For details, see Rear Panel Components.
  • Page 23 • PSU (2): The hot-swappable PSUs provide power to the system. There is a cooling module within each PSU. Please refer to your specific system for details shown in the later sections of this chapter. WARNING Do NOT remove the dummy cage for this model. Doing so will disrupt the internal airflow.

  • Page 24: Internal Backplane

    Internal Backplane An integrated backplane separates the front and rear sections of the chassis. This circuit board provides logic level signals and low voltage power paths. Thermal sensors and I C devices are embedded to detect system temperatures and PSU/cooling module operating status. This board contains no user-serviceable components.

  • Page 25: Front Panel Components

    Front Panel Components LED Panel Storage system Expansion enclosure The LED panel can be located on the chassis ear. The LED panel contains Service LED (1), a power supply status LED (2), cooling module status LED (3), temperature sensor status LED (4), System fault LED (5), Mute Service button (6), rotary ID switch (only expansion enclosure) (7).

  • Page 26: Drive Tray Bezel

    Drive Tray Bezel The drive tray is designed to accommodate separately purchased SATA interface hard disk drives. There is a release button (1) that has to be used to retrieve disk drives from the chassis. To the right of the bezel plate, there is a drive busy LED (2) and a power status LED (3).

  • Page 27: Rear Panel Components

    Rear Panel Components System Controller Module Designation Description Designation Description Super capacitor Management port (optional, 3012 & 3016 models only) Restore default button and Host ports Controller status LEDs iSCSI 1Gb ports USB service port Mini USB port (console port) 3008 model 3012 &...
  • Page 28 NOTE The management port supports 100Mbs and 1000Mbs (1Gbs) speeds. Host boards are optional add-on components. There are two host board slots, if you are installing a host board for the first time, please install it to the slot on the left. WARNING The only time you should remove the controller is to install / replace the CBM or a failed controller.

  • Page 29: Controller Module Of Expansion Enclosures

    Controller Module of Expansion Enclosures You can connect the system with other expansion enclosures by SAS 12G host board on the controller module. 3008 models 3012 & 3016 models Designation Description Host boards Controller status LEDs WARNING The only time you should remove the controller is to replace a failed controller. The controller is built of sensitive components and unnecessary tampering may cause damage to it.

  • Page 30: Cache Backup Module & Super Capacitor (3012 & 3016 Models Only)

    Cache Backup Module & Super Capacitor (3012 & 3016 models only) The super capacitor (1) can be located inside the controller and serve as a Cache Backup Module (CBM) described in the previous section. With the super capacitor, the cached data can be stored permanently in the flash backup module, in case of a power outage.

  • Page 31: Psu & Cooling Module

    PSU & Cooling Module 3008 model: Designation Description Extraction handle Cooling module Latch PSU status LED Power socket 3012 & 3016 models: Designation Description Power socket Power switch PSU status LED Cooling module Retention screw Extraction handle The cooling modules can operate at three rotation speed settings. Under normal operating conditions, the cooling fans run at the low speed.
  • Page 32 speed and return to low speed once the initialization process has completed and no erroneous condition detected. NOTE There are two upper temperature thresholds: one for event notification and the other for triggering higher fan rotation speed. The preset-value for event notification can be changed using the firmware-embedded configuration utility, while the fan speed trigger cannot be changed.

  • Page 33: System Monitoring Features

    System Monitoring Features There are a number of monitoring approaches that provide the operating status of individual components. Expansion Enclosure Support Monitoring: The system is aware of the status of expansion enclosure components including those of:  Expander controller (presence, voltage and thermal readings) ...

  • Page 34: Expansion Enclosure Status Monitoring

    all cooling fans. Expansion Enclosure Status Monitoring When the system connects with expansion enclosures, acquires the component status within other enclosures via a proprietary enclosure monitoring service using the in-band connectivity. No additional management connection is required. C bus The detection circuitry and temperature sensors are interfaced through a non-user-serviceable I C bus.

  • Page 35: Hot-Swapping

    Hot-swapping The system comes with a number of hot-swappable components that can be exchanged while the system is still online without affecting the operational integrity. These components should only be removed from the system when they have to be replaced. The following components can be user-maintained and hot-swappable: ...

  • Page 36: Hardware Installation

    Hardware Installation This chapter describes how to install modular components, such as hard drives into the enclosure and CMB into controller enclosure. NOTE Installation into a rack or cabinet should occur BEFORE hard drives are installed into the system. Installation Prerequisites Static-free installation environment: The system must be installed in a static-free environment to minimize the possibility of electrostatic discharge (ESD) damage.

  • Page 37: Installation Procedures Overview

    Installation Procedures Overview Following all the instructions provided below can minimize system installation time. Detailed, illustrated instructions for each component are given in the following sections. 1. Unpack: Unpack the system and confirm all components have been received against the Unpacking List. 2.

  • Page 38: Unpacking The System

    Unpacking the System Compare the Unpacking List included in the shipping package against the actual package contents to confirm that all required materials have arrived. Box contents For detail content(s), please refer to the unpacking list that came with the system. The accessory items include a serial port cable, screws, Quick Installation Guide, a CD containing the Management Software and its manual and Firmware Operation Manual, and a product utility CD containing the Installation and Hardware...

  • Page 39: Installing Hard Drives

    Installing Hard Drives Installation of hard drives should only occur after the enclosure has been rack-mounted! Hard Drive Installation Prerequisites Hard drives are separately purchased and when purchasing hard drives, the following factors should be considered: Capacity (MB/GB): Use drives with the same capacity. RAID arrays use a “least-common-denominator”...
  • Page 40 MUX Board: Shown below, controller A (1) and controller B (2) is connected to the backplane (3). With a MUX board (4) paired to the hard drive (5), data signals is able to switch between controllers A and B signal ports (indicated by the blue arrow / dotted line). Under normal circumstances, controller B signal port is in standby mode (6).

  • Page 41: Hard Drive Designation

    Hard Drive Designation Illustrations shown below are system hard drive slot number designations. Please familiarize yourself with the designations to avoid withdrawing the hard drive(s) out of the enclosure. 2U models (3008 model) 2U models (3012 & 3016 models) 3U models...

  • Page 42: Installing The Hard Drive Into Drive Tray

    Installing the Hard Drive into Drive Tray Open the bezel by pressing the release button and gently pull out the tray. Place the hard drive into the drive tray, making sure that the interface connector is facing the open side of the drive tray and its label side facing up. If you want to install a SAS drive, an installed MUX board must be removed first.

  • Page 43: Installing The Hard Drive Tray Into The Enclosure

    Installing the Hard Drive Tray into the Enclosure Once the hard drives have been installed in the drive trays, install the drive trays into the system. WARNING Each drive bay must be populated with a tray even if it does not contain a hard drive. An empty bay will disrupt ventilation and the system might overheat.

  • Page 44: Installing / Removing Controller

    Installing / Removing Controller Removing the Controller Loosen the screws (1) under the ejection levers (2). 3008 model 3012 & 3016 models Push ejection levers downwards and the controller will ease out from chassis. 3008 model...

  • Page 45: Installing The Controller

    3012 & 3016 models Installing the Controller After completing the battery backup unit and flash backup module installation, the controller can be re-inserted into the enclosure: 1. Insert the controller slowly into the module slot. When you feel the contact resistance, use slightly more force and then push both of the ejection levers upwards (indicated by the blue...
  • Page 46 3012 & 3016 models 2. Secure the controller by fastening the two retention screws (1) under the ejection levers (2). 3008 model 3012 & 3016 models...

  • Page 47: Installing Cbm (Optional, 3012 & 3016 Models Only)

    Installing CBM (optional, 3012 & 3016 models only) The CBM consists of a supercapacitor or battery backup unit (BBU) and flash backup module (FBM). The CBM can sustain cache memory in the event of a power failure or in the extremely unlikely event of both PSUs failing at the same time. The use of a CBM is highly recommended in order to safeguard data integrity.
  • Page 48 4. Insert the supercapacitor at a 45 degree angle. Make sure the protrusion is inserted into the slot. 5. Secure the supercapacitor with a supplied screw at the end (indicated by the blue color screw).
  • Page 49 6. Reinstall the controller. After completing the battery backup unit and flash backup module installation, the controller can be re-inserted into the enclosure. Please refer to the Installing the Controller section. NOTE A supercapacitor is charged within a few minutes.

  • Page 50: Installing Host Boards

    Installing Host Boards NOTE Be aware that upgrading the controller / host board may occur down time. Always insert the host board 1 (which is on the left) first. The SAS expansion host board can be ONLY inserted into host board 2 (which is on the right), and you cannot insert two (2) SAS expansion host boards.
  • Page 51 By holding onto the edges of the PCB and using the “guide pin” for positioning, power the replacement host board into the controller. Tighten the thumb screw to complete the installation. Reinsert the controller back into the system. Insert the controller slowly into the module slot. When you feel the contact resistance, use slightly more force and then push both of the ejection levers upwards (indicated by the blue...
  • Page 52 Secure the controller by fastening the two retention screws (1) under the ejection levers (2). 3008 model 3012 & 3016 models...

  • Page 53: System Connection

    System Connection This chapter outlines the general configuration rules you should follow when cabling a storage system and introduces basic information about topologies. You can use these topologies or refer to them as a guide for developing your own unique topologies.

  • Page 54: Host-Side Topologies

    drive that it is expected to replace. If the capacity of the spare is less than the capacity of the drive it is expected to replace, the controller will not proceed with the failed drive rebuild.  When cabling, follow all the specifications. Pay attention to signal quality and avoid electronic noise from adjacent interfaces, e.g., do not lay power cords on optical cables.

  • Page 55: Maximum Concurrent Host Lun Connection ("Nexus" In Scsi)

    Maximum Concurrent Host LUN Connection (“Nexus” in SCSI) The "Max Number of Concurrent Host-LUN Connection" menu option is used to set the maximum number of concurrent host-LUN connections. Maximum concurrent host LUN connection (nexus in SCSI) is the arrangement of the controller internal resources for use with a number of the current host nexus.

  • Page 56: Fibre-Host Connections

    Fibre-Host Connections WARNING All Fibre cables are sensitive and must be handled with care. To avoid interference, the cable routing path must be carefully planned and the cables must not be bent. The Fibre Channel standard allows optical connections. Optical cables can be used over longer distances and have been shown to be more reliable.
  • Page 57 WARNING The SFP transceiver contains a laser diode featuring class 1 laser. To ensure continued safety, do not remove any covers or attempt to gain access to the inside of the product. Refer all servicing to qualified personnel. FC port dust plugs Each FC port comes with a dust plug.

  • Page 58: Fibre-Host Topologies

    Fibre-Host Topologies The Fibre Channel standard supports three (3) separate topologies. They are point-to-point, Fibre Channel Arbitrated Loop (FC-AL), and fabric switch topologies.  Point-to-Point: Point-to-point topology is the simplest topology. It is a direct connection between two (2) Fibre Channel devices. ...

  • Page 59: Fibre Cabling

    Fibre Cabling Following are steps that should be completed with cabling: 1. Maintain a configuration plan. In addition to cabling topologies and list of networking components, the plan can also include firmware and software maintenance details. 2. Confirm that you have a Fibre Channel cable that loops 6-inch or longer. 3.

  • Page 60: Das (Direct-Attached) Connection

    DAS (Direct-Attached) Connection NOTE If a logical drive has to be accessed by different servers, file locking, FC switch zoning, port binding, and multipath access control will be necessary in order to avoid access contention. Channels Controller A CH0, CH1, CH2, CH3 Host Configuration Information Controller...
  • Page 61 With more disk drives over SAS expansion links, you can create more logical groups of drives. These logical drives using more host channel IDs or LUN numbers. If a server has multiple data paths to a system, a multipath software might be necessary.

  • Page 62: Switched Fabric Connection

    Switched Fabric Connection Channels Controller A Host CH0, CH1, CH2, CH3 Configuration Information Controller Host server Data paths are attached to one or more FC switches. SAN management measures, Data path connection such as switch zoning and port binding, should be taken to avoid multiple servers from accessing the same LUN.
  • Page 63 Above is the sample drawing showing connections with each SFP port connected to FC switches and then to host adapters. See logical associations in the drawing for LUN mapping details. Use Enclosure-specific spares to prevent a spare drive from participating in the rebuild of a logical drive on another enclosure.

  • Page 64: Das (Direct-Attached Storage) Connection With Redundant Host Path

    DAS (Direct-Attached Storage) Connection with Redundant Host Path With more hard drives over SAS expansion links, you can create more logical groups of drives. Avail these logical partitions using more LUN numbers. NOTE A multipath software or Linux Device Mapper might be necessary for controlling and optimizing the access to logical drives via multiple data paths.

  • Page 65: Das (Direct-Attached Storage) Connection To Two Servers

    DAS (Direct-Attached Storage) Connection to Two Servers NOTE If you would like a LUN (a logical partition) to be accessed by multiple hosts, file locking or multipath access control will be necessary.

  • Page 66: Ethernet-Host Connections

    Ethernet-Host Connections Ethernet cable requirements:  Ethernet cables are user-supplied. Cat5e shielded STP type network cables or better performance types (important for meeting the requirements imposed by emission standards).  Straight-through Ethernet cables with RJ-45 plugs.  Use of cross-over cables can also be automatically detected and re-routed for a valid connection.

  • Page 67: Network & Host Connection Topologies

    Network & Host Connection Topologies The iSCSI host ports connect to Ethernet network devices and iSCSI initiators that comply with the IETF iSCSI standard (RFC 3720). Network connection of the iSCSI ports is flexible. The use of network connecting devices, subnet, Name Servers, or iSCSI management software can vary from case to case.

  • Page 68: Single-Controller With Fault-Tolerant Path

    Single-Controller with Fault-Tolerant Path Component Description System Single-Controller, with a total of 4 host ports iSCSI initiators, preferably PCI-E TCP/IP offload HBA or NIC engine (TOE) capable cards GbE cables GbE network cables EonPath to manage the fault-tolerant paths with Software failover/ failback and load balance 4 logical partitions (created from 2 logical volumes)

  • Page 69: Expansion Enclosure Connections

    Expansion Enclosure Connections A SAS host link cable is included per expansion enclosure. If you need to purchase other cables or if you need other cable(s) of different length, please contact with your vendor. WARNING All SAS cables are sensitive and must be handled with care. To prevent interference within a rack system, the cable routing path must be carefully planned and the cables must not be bent.

  • Page 70: Configuration Rules

    Configuration Rules How to connect SAS interfaces across the system and expansion enclosures:  SAS expansion cables will be available with the expansion enclosures. Note that if many expansion enclosures are connected, a longer SAS external cable (e.g., a 120cm cable) may be necessary for connecting an expansion enclosure from the opposite direction offering high redundancy.

  • Page 71: Single-Controller Expansion Connection

    Single-Controller Expansion Connection •Controller left SAS exp. IN -> 1st expansion SAS exp. OUT expansion SAS exp. IN –> 3 •1 expansion SAS exp. OUT expansion SAS exp. IN –> 5 •3 expansion SAS exp. OUT •Controller right SAS exp. IN -> 2nd expansion SAS exp. OUT expansion SAS exp.

  • Page 72: Management Console Connections

    Management Console Connections Designation Description Designation Description Serial port (for Telnet access) Local area network DB9 to mini USB EonOne / telnet console CAT5e LAN cable Connecting the system to external consoles Serial port (mini USB): Use the cable supplied with the system to connect to mini USB port.

  • Page 73: Power Connections

    Power Connections Once all hard drives have been properly installed and the I/O ports or management interfaces have been connected, the system can be powered on. Checklist BEFORE powering on the system, please check the following:  Hard drives: Hard drives are correctly installed in the drive trays. ...

  • Page 74: Power Cords Connections

    Power Cords Connections Use the included cables. Connect them to the power sockets (in blue) for all PSUs. 3008 model 3012 & 3016 models...

  • Page 75: Power On Procedure

    Power on Procedure Before you power on the system, please power on the expansion enclosure first if your network configuration has multiple arrays. To power on the system please follow the procedures below. 1. Turn on the power switches to the “on” position for every PSU (shown in blue). 2.

  • Page 76: Power On Status Check

    Power on Status Check As a general rule, once the system has been powered on, there should be NO LED(s) that light up amber nor should you hear an audible alarm from the system. You may verify system status via the following monitoring interfaces: LEDs on rear chassis, including controller module, PSUs, and cooling modules (refer to System Monitoring).

  • Page 77: Power Off Procedure

    Power off Procedure If you wish to power down the system, please follow these steps: NOTE If you wish to power down the system, please ensure that no time-consuming processes, like “Regenerate Logical Drive Parity” or a “Media Scan,” are taking place.

  • Page 78: System Monitoring

    System Monitoring This system is equipped with a variety of self-monitoring features that help keep system managers aware of system operation statuses. Monitoring Features You may monitor the system through the following features:  Firmware: The controller in the system is managed by a pre-installed firmware, which is accessible in a terminal program via the serial port.

  • Page 79: Led Panel

    LED Panel Storage System Expansion Enclosure Name Color Status White indicates that the system is being serviced or is requiring services. 1. Service White OFF indicates that the system is not being serviced nor is requiring services. Green indicates that the system is powered properly.
  • Page 80 Amber indicates that the internal temperature has gone over the safety threshold. Green indicates that the system is operating normally. Green/ 5. System fault Amber Amber indicates that the system has encountered abnormal conditions. Pressing less than one second mutes the audible alarm.

  • Page 81: Drive Tray Led

    Drive Tray LED Two LED indicators are located on the right side of each drive tray. When notified by a drive failure message, you should check the drive tray indicators to find the correct location of the failed drive. Name Color Status Flashing Blue...

  • Page 82: Controller Leds

    Controller LEDs 3008 model Name Color Status Green indicates that a controller is operating healthily. Green/ Amber indicates that a component failure has 1. Ctrl Status Amber occurred, or inappropriate RAID configurations have caused system faults. It is also lit during the initialization process.
  • Page 83 3012 & 3016 models Name Color Status Amber indicates the following: - Cache Memory is dirty. - Data in flash backup module is being flushed to cache. - Errors occurred with cache memory (ECC errors). - Data is being flushed from flash backup module to drive (when power is restored).
  • Page 84 occurred, or inappropriate RAID configurations have caused system faults. It is also lit during the initialization process. Green steady on indicates the CBM module is ready. Both a BBU and flash modules are present. Amber steady on indicates CBM failure, meaning either super capacitor or flash has failed.

  • Page 85: 1G Ethernet Management Port Leds

    1G Ethernet Management Port LEDs Name Status Description Indicates 1Gb connection is established. 1. Speed Indicates 10/100Mb connection is established or no connection established. Indicates a connection has been established. 2. Link / Active Flashing Indicates data I/O. Indicates connection is not established.

  • Page 86: 10G Ethernet Port Leds

    10G Ethernet Port LEDs Name Status Status Green Indicates 10Gb connection is established. Amber Indicates 1Gb connection is established. 1. Speed Indicates 10/100Mb connection is established. Indicates a connection is established. 2. Link / Flashing Indicates data activity. Active Indicates connection is not established.

  • Page 87: 16G Fibre Channel Port Leds

    16G Fibre Channel Port LEDs Name Status Description Indicates an established connection. Flashing Indicates data activity. 1. Link / Active Indicates that a connection is not established. Green Indicates a 16Gb connection is established. Yellow Indicates an 8Gb connection is established. 2.

  • Page 88: Fibre Channel Port Leds

    8G Fibre Channel Port LEDs Each controller module houses Fibre channel host ports. Each of these ports has two LEDs for displaying the operating status. Name Status Description Indicates an established link. 1. Link / Active A link is broken. Green Indicates an 8Gb connection.

  • Page 89: Converged Host Board

    Converged Host Board Name Status Description On (Green) 16G / 8G Fibre Channel Indicates 16G Fibre Channel mode 16G / 8G Fibre Channel On (Amber) Indicates 8G Fibre Channel mode On (Green) 10G Ethernet Indicates 10G Ethernet mode Name Status Description On (Green) Indicates an established link.

  • Page 90: Controller Led For 12G Sas Expansion Enclosure Models

    Controller LED for 12G SAS Expansion Enclosure Models JB 3000 series JB 3060L series JB 3060 series (3 drawers) Name Status Description Indicates all 4 PHYs are validly linked. Link / Active Flashing Indicates one of the 4 PHYs links has failed. Indicates all 4 PHYs are offline.
  • Page 91 Indicates no connection. Green Indicates the controller is operating normally. Amber Indicates a component failure has occurred. It is also lit during the initialization process.

  • Page 92: Psu & Built-In Cooling Module Leds

    PSU & Built-in Cooling Module LEDs The PSU (Power Supply Unit) contains the LEDs for the PSU and the cooling module statuses. When either of the unit fails, you need to replace the PSU as soon as possible. For details, please refer to Replacing the Power Supply Module.

  • Page 93: Alarms And I2C Bus

    Alarms and I2C Bus Other monitoring schemes include audible alarms and I C bus. Audible Alarms If any of the following components fails, the audible alarm will be triggered:  Cooling fan modules  PSU modules  CBM module (if equipped) ...

  • Page 94: System Maintenance

    System Maintenance WARNING Do not remove a failed component from the system until you have a replacement on hand. If you remove a failed component without immediate replacement, it will disrupt the internal airflow. Qualified engineers who are familiar with the system should be the only ones who make component replacements.

  • Page 95: Restoring Default System Settings

    Restoring Default System Settings NOTE Restoring default settings is a last-resort function. All configurations, such as parameters and host LUN mappings, will be erased. You may need to restore default settings in the following cases:  When the firmware update procedure requires it. ...

  • Page 96: Replacing The Controller Module

    Replacing the Controller Module WARNING Controller firmware MUST be identical for proper functionality. DO NOT mix controller modules from different models. Each controller has a unique ID which is applied to host port names. As the result, you may encounter SAN problems with identical port names on multiple systems.
  • Page 97 3012 & 3016 models 5. Push the ejection levers downwards (indicated by the blue arrows). The controller module will automatically ease out of the controller module bay. 3008 model 3012 & 3016 models 6. Insert the new controller module. Carefully push the controller until you feel the contact resistance when the board edge connectors are engaging the backplane.
  • Page 98 3008 model 3012 & 3016 models 7. Reattach all the cables. Power up the system. Check system message on the LCD screen, the management software, or firmware menu-driven utility. When the replacement controller is successfully brought online, the Power On Status LEDs should turn on properly.

  • Page 99: Replacing The Host Board

    Replacing the Host Board To replace the existing host board, loosen the thumb screw and push the release lever to detach the host board from the controller. Thumb screw Release lever By holding onto the edges of the PCB and using the guide pin (shown below in blue) for positioning, lower the replacement host board into the controller.

  • Page 100: Replacing Memory Module(S)

    Replacing Memory Module(s) The controller comes with pre-installed DRAM module(s). You may upgrade it or replace it when the original module malfunctions (shown as the “NVRAM failure” event in EonOne). If you have two modules installed, please identify correctly which one has failed before proceeding with the replacement procedure.

  • Page 101: Replacing The Cache Backup Module (Cbm)

    Replacing the Cache Backup Module (CBM) WARNING Make sure you have the correct replacement module(s) on-hand before you attempt to replace them. Super Capacitor Fault Conditions and Precautions If a super capacitor leaks, gives off a bad odor, generates heat, becomes discolored or deformed, or in any way appears abnormal during use, recharging or storage, immediately remove it from the system and stop using it.

  • Page 102: Replacing The Supercapacitor

    Replacing the Supercapacitor To replace the supercapacitor, follow these steps: Remove the controller module (refer to Replacing the Controller Module). Loosen the thumb screw (1) at the end of the supercapacitor. Lift the supercapacitor from the screw end at 45 degree angle. Insert the replacement supercapacitor at a 45 degree angle;...

  • Page 103: Replacing The Power Supply / Cooling Module

    Replacing the Power Supply / Cooling Module The power supply units (PSU) are configured in a redundant configuration with each PSU housed in a robust steel canister. Detecting a Failed PSU If a PSU module fails, the system notifies you through the following indicators: ...

  • Page 104: Replacing Power Supply Unit

    Replacing Power Supply Unit A failed PSU should be replaced as soon as possible, but only when you have a replacement module in your hand. Contact your vendor for more details (refer to Contact Information). WARNING Although the system can operate with a failed PSU in a system, it is not recommended to run the system with a failed PSU for an extended period of time.
  • Page 105 3. Replace the PSU. 3008 model: To remove the PSU module, flip the latch (shown in blue) and hold the handle (shown in red). Gently pull the PSU out from the system. Insert the replacement module. Make sure the extraction handle is pointing outwards.
  • Page 106 Insert the replacement module. Make sure the extraction handle is pointing outwards. Push the replacement PSU into the chassis, and when you feel the contact resistance, push the extraction handle towards the PSU module and it should engage the back-end connectors. Fasten the thumb screw. 4.

  • Page 107: Replacing A Hard Drive

    Replacing a Hard Drive WARNING Keep a replacement on hand before replacing the hard drive. Do not leave the drive tray open for an extended period of time or the internal airflow will be disrupted. Handle the hard drives with extreme care. Carry them only by the edges and avoid touching their circuits part and interface connectors.
  • Page 108 5. Replace the drive. After swapping the drive, fasten the retention screws back. Refer to screw locations in the previous step. 6. Insert the drive tray back into the enclosure. Install the drive tray with the front bezel open. When fully inserted, close the front bezel. 3008 model 3012 &...

  • Page 109: Appendix

    Appendix Technical Specifications Host Board Interface Fibre/iSCSI hybrid-host systems Host Interface 8Gbps / 16Gbps Fibre Drive Interface / channel Supports 12 / 16 / 24 channels of 6 Gbps SATA-II/SATA-III series Host Interface 8Gbps / 16Gbps Fibre + 2iSCSI (onboard) SAS/iSCSI hybrid-host systems Host O/S Compatibility Host O/S independent...

  • Page 110: Power Supply

    Power Supply Input Voltage Single-Controller model: 100VAC @ 10A 240VAC @ 5A with PFC (auto-switching) Frequency 50 to 60Hz Power rating 460W DC Output 12.0V: 38A (Max.) 5.0VSB: 2A (Max.) Input Frequency 50 to 60Hz AC Input 100VAC @ 10A or 240VAC @ 5A with PFC Power Factor Correction Hold-up Time At least 12ms at 115/230VAC full load after a loss of AC input...

  • Page 111: Dimensions

    Dimensions 2U series Dimensions Without chassis ears & protrusions Height 88mm Width 447.4mm Length 501.2mm 3U series Dimensions Without chassis ears & protrusions Height 130mm Width 447.4mm Length 501.2mm Environment 5 to 95% (non condensing – operating and non-operating) Humidity Operating: a.

  • Page 112: Certifications

    Certifications Summary Safety UL 60950-1, 2nd Edition BSMI CNS 14336-1: 99 年版 CB IEC 60950-1:2005 (Second Edition) + Am 1:2009 + Am 2:2013 EAC TP TC 004/2011, TP TC 020/2011 CE EN 55032:2012 +AC:2013 / EN61000-3-2:2014 / EN 61000-3-3: 2013 / EN 55024:2010+A1:2015 BSMI (CNS 13438) FCC (FCC Part 15,subpart B ) IEC 60068-2...

  • Page 113: Declaration Of The Presence Condition Of The Restricted

    Declaration of the Presence Condition of the Restricted Substances Marking 設備名稱： 儲存器 型號（型式）：GSe Pro 3000 Series Equipment name: Storage Type designation (Type): GSe Pro 3000 Series 限用物質及其化學符號 Restricted substances and its chemical symbols 單元 六價鉻 多溴聯苯 Unit 多溴二苯醚 鉛 汞 鎘...
  • Page 114 量基準值。 Note 1：“Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition. 備考2.〝○〞係指該項限用物質之百分比含量未超出百分比含量基準值。 Note 2：“○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.

  • Page 115: Slide Rail Kit Installation Guide

    Slide Rail Installation Guide Slide Rail Kit Installation Guide The table is categorized into model numbers in alphabetical / numeric order so users can fast locate the corresponding slide rail kit for their respective enclosure. Slide Rail Kits If you are unable to locate clear instructions on installing your enclosure, please contact Technical Support.

  • Page 116: Unpacking The System

    Unpacking the System Use the “Unpacking List” to cross check all components have been received. The basic contents include one GUI CD pack, Quick Installation Guide and System Installation Guide. For details on each slide rail kit contents, please refer to specific kit installation details in this manual.

  • Page 117: Rack Ear Mount Kit

    Slide Rail Kit Rackmount Slide Rail Kits Rack Ear Mount Kit The following table shows all accessories that came with the rack ear mount kit. Kit Contents Item Description Quantity Mounting bracket assembly, left-side Mounting bracket assembly, right-side Hexagon washer screws #6-32mm Truss head screws M5 x 9.0mm M5 cage nuts M5 x 25mm...

  • Page 118: Installation Procedure

    Installation Procedure 1. The installation begins with determining the installation position and M5 cage nut (5) insertion location. Item Description Screws M5 x 9.0 mm Cage nuts M5, 3U position Cage nuts M5, 2U position...
  • Page 119 2. Install the fixed rack ear mount to the rear posts and secure them using truss head screws (4) Item Description Screws M5 x 9.0 mm 3. With the assistance of another person holding the enclosure at the installation height, the other person can place two M5 x 25mm (7) at the front of the enclosure and eight #6-32 screws (3), four on each side, to secure the enclosure into the rack.

  • Page 120: Slide Rail Kit

    Slide Rail Kit The following table shows all accessories that came with the slide rail kit. Kit Contents Item Description Quantity Mounting bracket assembly, left-side Mounting bracket assembly, right-side Inner glides Flathead screws #6-32 L4 Truss head screws M5 x9.0mm M5 cage nuts M5 x 25mm M6 x 25mm...

  • Page 121: Installation Procedure

    Installation Procedure 1. The installation begins with determining the installation position (front and rear rack positions) and M5 cage nut (5) insertion location. Item Description Screws M5 x 9.0 mm Cage nuts M5, 3U position Cage nuts M5, 2U position...
  • Page 122 2. Adjust the length by loosening the four screws on the slide rail. Secure the slide rails to front and rear posts using truss head screws. Tighten the four screws on the slide to fix the length. Item Description Truss head screws M5 x 9.0mm 3.
  • Page 123 4. With the assistance of another person, lift and insert the enclosure onto the slide rail. Make sure the inner glides on both sides of the enclosure meets the inner glide rail. Secure the enclosure with M5 or M6 screws from the front. 5.

  • Page 124: Once Mounted

    Once Mounted Once the enclosure has been mounted, you may refer to the User’s Manual that came with your system for further instructions on completing the hardware installation process. The User’s Manual will go on to explain details on installation / maintenance of hard drives, controllers, optional modules (super capacitor, CBM, etc.), cooling modules, power supplies, cable connections, topology configurations, etc.

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