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4.2.3
Warranty terms
WARRANTY
All products manufactured or marketed by Fagor Automation has a warranty period of
12 months from the day they are shipped out of our warehouses.
The mentioned warranty covers repair material and labor costs, at FAGOR facilities,
incurred in the repair of the products.
Within the warranty period, Fagor will repair or replace the products verified as being
defective.
FAGOR is co mmitted to r epairing or replacing its products from the time when the
first such product was launched up to 8 years after such product has disapp eared
from the product catalog.
It is entirely up to FAGOR to determine whether a repair is to be considered under
warranty.
EXCLUDING CLAUSES
The repair will take place at our facilities. Therefore, all shipping expenses as well as
travelling expenses incurred by technical personnel are NOT under warranty even
when the unit is under warranty.
This warranty will be applied so long as the equipment has been installed according
to the instructions, it has not been mistreated or damaged by accident or negligence
and has been manipulated by personnel authorized by FAGOR.
If once the service call or repair has been completed, the cause of the failure is not to
be blamed the FAGOR product, the cu stomer must cover all gene rated expenses
according to current fees.
No other implicit or explicit warranty is covered and FAGOR AUTOMATION shall not
be held responsible, under any circumstances, of the damage which could be
originated.
SERVICE CONTRACTS
Service and Maintena nce Contracts are available
warranty period as well as outside of it.
4.2.4 Material returning terms
When returning the DRO, pack it in its
packaging material. If not available, pack it as follows:
Get a cardboard box whose three inside dimensions are at least 15 cm (6 inches)
larger than those of the unit. The cardboard being used to make the box must have a
resistance of 170 Kg (375 lb.).
When sending it to a Fagor Automation office for repair, attach a label indicating the
owner of the unit, person to contact, type of unit, serial number, symptom and a brief
description of the problem.
Wrap the unit in a polyethylene roll or similar material to protect it.
Pad the unit inside the cardboard box with polyurethane foam on all sides.
Seal the cardboard box with packing tape or industrial staples.
for the customer within the
original package and with its original
30iE - v1111 - Installation/Operation - (46/48)
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