Ordering Accessories; Troubleshooting - Saeco Xelsis SM7686 Manual

Error Problem
code
04 The brew group is not
positioned correctly.
05 There is air in the water
circuit.
The AquaClean filter
was not prepared
properly before
installation or it is
clogged.
14 The machine is
overheated.

Ordering accessories

To clean and descale the machine, only use the Philips maintenance products. These products can be
purchased from your local retailer, from the authorized service centers or online at
www.saeco.com/care. To find a full list of spare parts online, enter the model number of your
machine. You can find the model number on the inside of the service door.
Maintenance products and type numbers:
- Descaling solution CA6700
- AquaClean filter CA6903
- Brew group grease HD5061
- Coffee oil remover tablets CA6704
- Milk circuit cleaner CA6705
- Maintenance kit CA6707

Troubleshooting

This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.saeco.com/care. If you
are unable to solve the problem, contact the Consumer Care Center in your country. For contact
details, see the warranty leaflet.
Problem
The drip tray fills up
quickly.
Possible solution
Switch off the machine with the main switch. Remove the brew
group and reinsert it. Make sure that the brew group is in the
correct position before you insert it. Consult chapter 'Handling
the brew group or visit www.saeco.com/care for detailed
video instructions. Then switch the machine on again.
Restart the machine by switching it off and on again with the
main switch. If this works, dispense 2-3 cups of hot water.
Descale the machine if you have not done so for a longer
period of time.
Remove the AquaClean filter and try again to brew a coffee. If
this works, make sure that the AquaClean filter is prepared
properly before you place it back (see 'Preparing the
AquaClean filter for activation'). Put the AquaClean filter back
into the water tank. If this still does not work, the filter might be
clogged and needs to be replaced.
Switch the machine off and switch it back on again after 30
minutes.
Cause
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
Solution
Empty the drip tray every day or as
soon as the red 'drip tray full' indicator
pops up through the drip tray (Fig. 30).
Place a cup under the dispensing spout
to collect rinsing water.
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