Making A Second Call - Matrix EON48 User Manual

Call Hold (Cont.)
To put a call on Exclusive Hold, when Global Hold is enabled:
Ÿ Speech with party on trunk/with an extension.
Press 'Hold' Key twice within 1 second.
Ÿ
Go idle.
Ÿ
Call with party on trunk/extension is put on 'Exclusive Hold'.
Ÿ
To retrieve the call:
Press Call Appearance Key assigned to that trunk/extension on your phone (LED of
Ÿ
the key is blinking slowly in Blue color).
Or
Press 'Hold' Key again.
Ÿ
Or
Press DSS Key assigned to the trunk/extension put on Exclusive Hold.
Ÿ
Or
Answer when the phone rings on expiry of Exclusive Hold Retrieval Timer.
Ÿ
Global Hold:
To put a call on Global Hold:
Speech with party on trunk/with an extension.
Ÿ
Press 'Hold' Key. Go idle.
Ÿ
To put a call on Global Hold, when Exclusive Hold is enabled:
Ÿ Speech with party on trunk/with an extension.
Press 'Hold' Key twice within 1 second.
Ÿ
Go idle.
Ÿ
Call with party on trunk/extension is put on 'Global Hold'.
Ÿ
To retrieve a call on Global Hold:
From any phone, press the DSS Key assigned to the trunk/extension put on Global
Ÿ
Hold (LED of the key is blinking slowly in Blue color).
Or
Ÿ Answer when the phone rings on expiry of Global Hold Retrieval Timer.

Making a Second Call

From Extension/External Number to Extension:
Ÿ Speech with extension/external number.
Ÿ Press 'Transfer' Key.
Ÿ Dial desired extension number.
Ÿ Talk.