Troubleshooting - Plantronics Blackwire C720M User Manual

Troubleshooting

Troubleshooting — Microsoft Lync/Office Communicator usage
I cannot hear. Ensure that the Blackwire C710M/C720M is set as the default playback
device in Windows.
Ensure that the Blackwire C710M/C720M is set as the audio device in
Microsoft Lync/Office Communicator
Make sure that Windows and the Audio Device Settings in Microsoft Lync/
Office Communicator are not turned down too low.
I cannot be heard. Ensure that the Blackwire C710M/C720M is set as the default recording
device in Windows.
Ensure that the Blackwire C710M/C720M is set as the audio device in
Microsoft Lync/Office Communicator
Make sure that Windows and the Audio Device Settings in Microsoft Lync/
Office Communicator are not turned down too low.
My headset doesn't work Make sure your headset is connected.
with Microsoft Lync/Office
Press the PC talk button on the inline controller.
Communicator.
Adjust the listening volume with the volume bar on the inline controller.
If the volume is still too low, adjust the listening volume on the PC using
Microsoft Lync/Office Communicator.
The sound is distorted or I Reduce speaking volume on the PC using Microsoft Lync/Office
hear an echo in the headset. Communicator.
Point microphone towards your chin.
If the distortion is still present, lower the volume using the PC talk button.
While on a Microsoft Lync/ Press the PC talk button to end the PC call and then press the mobile talk
Office Communicator call, button to accept the mobile call.
I want to accept a call from
my mobile phone.
Troubleshooting — Mobile phone usage
My headset does not work Ensure that the headset is fully charged.
with my mobile phone.
Make sure the headset is paired with the mobile phone you are trying to use.
See
My phone did not locate the 1) Make sure the Bluetooth is powered on. Press the mobile talk button. The
headset. button will be blue when powered on. If it flashes red and blue it is in pairing
mode and needs to be paired.
2) Turn both your mobile phone and headset off, then restart the mobile
phone and repeat the pairing process. (See
mobile
I could not enter my PIN Turn both your mobile phone and headset off and on and then repeat the
code. pairing process. (See
PIN code, or password, is 0000 (4 zeros).
Audio quality is poor. Your headset is out of range. Move the headset closer to the mobile phone.
plantronics.com/easytopair
phone").
"Pair and make a call with your mobile phone").
NOTE Many mobile phones input the password automatically during
the pairing process. Your phone may not ask you to manually input a
password.
"Pair and make a call with your
Your
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