Gatekeeper Connection Fail Alarm; Symptoms; Possible Causes; Troubleshooting - Samsung Ubigate iBG2016 Troubleshooting Manual

Gatekeeper connection fail alarm

This is an alarm created when the communication with H.323 Gatekeeper
through RegistrationRequest(RRQ) message is failed.

Symptoms

On the iBG2016 system, following event will be occurred.
#Feb 09 12:00:33 critical
between H.323 entity RAISE
#Feb 09 12:00:36 informational EVENT
between H.323 entity CLEAR

Possible Causes

Gatekeeper which is configured by iBG2016 gateway system is not running.
Gatekeeper network is unreachable from iBG2016 gateway system.
In the gatekeeper configured by iBG2016, this iBG2016 is not configured
or configured with invalid data.

Troubleshooting

1.
Verify configured gatekeeper is running.
2.
Verify your network is alive inter iBG2016 gateway and gatekeeper.
3.
Verify your iBG2016 is configured in gatekeeper. (refer your gatekeeper
system manual)
© SAMSUNG Electronics Co., Ltd.
Ubigate iBG2016 TroubleShooting Manual/Ed.00
EVENT Connection fails
Connection fails
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