Samsung Ubigate iBG2016 Troubleshooting Manual
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Samsung Ubigate iBG2016 Troubleshooting Manual

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  • Page 2 COPYRIGHT This manual is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to the third party in any form without the prior written consent of SAMSUNG Electronics Co., Ltd.

  • Page 3: General User Information

    FCC REQUIREMENTS Thie equipment, the Ubigate iBG2016, complies with Part 68 of the FCC rules and the requirements adopted by the ATCA. On the top of this equipment is a label that contains, among other information, a product identifier in the format US: A3LIS00BiBG2016.
  • Page 4 04DU9.1SN(PRI) DID LINE FXS-4M, FXS-2M, 02RV2.T RJ11C FXS-24 T1E1-2M, T1E1-1M 04DU9.BN RJ48C T1E1-4 04DU9.BN RJ48C E & M TIE LINE E & M-2M, E & M-1M TL11M RJ45S T1E1-2M, T1E1-1M 04DU9.BN RJ48C T1E1-4 04DU9-BN RJ48C © SAMSUNG Electronics Co., Ltd.
  • Page 5 For earlier products, the REN is separately shown on the label. INCIDENCE OF HARM If this equipment, the Ubigate iBG2016, causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible.
  • Page 6 This equipment is capable of providing users access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator consumers Act of 1990. © SAMSUNG Electronics Co., Ltd.

  • Page 7: Disa Warning

    American Society of Composers, Authors and Publishers(ASCAP) or other similar organizations if copyright music is transmitted through the Music on Hold feature. SAMSUNG ELECTRONICS, CO., LTD. hereby disclaims any liability arising out of failure to obtain such a license. DISA WARNING Lines that are used for the Direct Inward System Access feature must have the disconnect supervision options provided by the telephone company.

  • Page 8: Safety Warning

    Every wire for communication should be larger than 26 AWG. Double pole/neutral fusing. UNDERWRITERS LABORATORIES The Ubigate iBG2016 system has been tested to comply with safety standards in the United States and Canada. This system is listed with Underwriters Laboratories. The cUL Mark is separately shown on the label.
  • Page 9 Ubigate iBG2016 TroubleShooting Manual/Ed.00 Telephone line cord: ‘CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger(e.g., 24 AWG) UL Listed or CSA Certified Telecommunication Line Cord’ Leakage currents due to ringing voltage - Earthing installation instructions: ‘1.A supplementary equipment earthing conductor is to be...
  • Page 10 E) Reliable Earthing - Reliable earthing of rack-mounted equipment should be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit(e.g., use of power strips).’ VIII © SAMSUNG Electronics Co., Ltd.

  • Page 11: Introduction

    Ubigate iBG2016 TroubleShooting Manual INTRODUCTION Purpose Ubigate iBG2016™ Trouble Shooting Manual describes the troubleshooting procedures for the faults that can occur on iBG2016. Conventions The following types of paragraphs contain special information that must be carefully read and thoroughly understood. Such information may or may not be enclosed in a rectangular box, separating it from the main text, but is always preceded by an icon and/or a bold title.

  • Page 12: Reference

    Contacting Technical Support For questions regarding the product and the content of this document Please visit: http://www.samsungen.com Obtaining Publications and Additional Information The Ubigate iBG2016 documentation set, and additional literature is available http://www.samsungen.com Revision History EDITION DATE OF ISSUE REMARKS 12.

  • Page 13: Table Of Contents

    Ubigate iBG2016 TroubleShooting Manual TABLE OF CONTENTS GENERAL USER INFORMATION RADIO FREQUENCY INTERFERENCE ................ I FCC REQUIREMENTS ....................I MUSIC ON HOLD WARNING..................V DISA WARNING ......................V SAFETY WARNING......................VI UNDERWRITERS LABORATORIES ................VI INTRODUCTION Purpose .......................... I Conventions........................I Console Screen Output ....................I Reference ........................
  • Page 14 Possible Causes ......................5 Troubleshooting ......................5 FXO connect alarm......................6 Symptoms ........................6 Possible Causes ......................6 Troubleshooting ......................6 DSP fail fault ........................7 Symptoms ........................7 Possible Causes ......................7 Troubleshooting ......................7 © SAMSUNG Electronics Co., Ltd.

  • Page 15: Troubleshooting Manual

    Ubigate iBG2016 TroubleShooting Manual TroubleShooting Manual Max call limit alarm It is an alarm created when a certain percentage is reached on the basis of pre- configured max call and max call threshold alarm. Symptoms On the iBG2016 system, following event will be occurred.

  • Page 16: Troubleshooting

    To change max call used as the basis, use ‘call-admission max-calls’ command in global configuration command mode. To check current value use show running-config command. call-admission max-calls <value> value: Designates max calls that is admitted and a number of 1~20,000 can be used. © SAMSUNG Electronics Co., Ltd.

  • Page 17: Max Dsp Limit Alarm

    Ubigate iBG2016 TroubleShooting Manual/Ed.00 Max DSP limit alarm It is an alarm created when a certain percentage is reached on the basis of configured max DSP channel usage threshold. Symptoms On the iBG2016 system, following event will be occurred. #Feb 09 12:00:00 critical...

  • Page 18: Sip Entity Connection Fail Alarm

    Troubleshooting Verify configured call server system is running. Verify your network is alive inter iBG2016 gateway and call server system. Verify your iBG2016 is configured in call server system. HMSGUI configuration iBG2016. © SAMSUNG Electronics Co., Ltd.

  • Page 19: Gatekeeper Connection Fail Alarm

    Ubigate iBG2016 TroubleShooting Manual/Ed.00 Gatekeeper connection fail alarm This is an alarm created when the communication with H.323 Gatekeeper through RegistrationRequest(RRQ) message is failed. Symptoms On the iBG2016 system, following event will be occurred. #Feb 09 12:00:33 critical EVENT Connection fails between H.323 entity RAISE...

  • Page 20: Fxo Connect Alarm

    The physical port connected to FXO is removed. The FXS port that connected at opposite side is removed. Troubleshooting Check the line of port is inserted correctly. check it is inserted that is connected at remote FXS port. © SAMSUNG Electronics Co., Ltd.

  • Page 21: Dsp Fail Fault

    Ubigate iBG2016 TroubleShooting Manual/Ed.00 DSP fail fault This fault occurs when there is an error in the process of initializing the DSP card, it might occur in the initiation of the system. When a fault occurs the system cannot be used as voice gateway. When the iBG2016 system fails to initialize DSP chipset, you have to reboot the system.
  • Page 22 TroubleShooting Manual This page is intentionally left blank. © SAMSUNG Electronics Co., Ltd.
  • Page 23 Ubigate iBG2016™ TroubleShooting Manual ©2007 Samsung Electronics Co., Ltd. All rights reserved. Information in this manual is proprietary to SAMSUNG Electronics Co., Ltd. No information contained here may be copied, translated, transcribed or duplicated by any form without the prior written consent of SAMSUNG.
  • Page 24 EQNA-000044 Ed. 00...

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