Establishing A Tech Support Session; Table 5- 1 Shared Session Options; Figure 5-14 Session Token Code - Siemens SITRANS F Operating Instructions Manual

5.6.2

Establishing a Tech Support Session

If the user requires technical assistance with their SITRANS flowmeter contact should first be
established with the nearest tech support center by phone.
● For support in the USA call: 1-800-333-7421
The call center will log your request and application information and establish a service ticket
number. A qualified service engineer will respond directly to the user. At that time the shared
iOS session can initiate.
Sharing the Serial Connection
Once the notification "You are sharing your terminal" appears, the remote support engineer
can access the iOS device using the token code displayed in the notification. If the session
code is unavailable to the service engineer for any reason the code can be emailed or
copied to clipboard via this notification window.
Table 5- 1
Once shared, the token code will also appear in the Session Manager, and the Globe icon
will show green.
Figure 5-14
SITRANS CONNECTION APP
Operating Instructions, 04/2014, A5E32182725-AC
Shared Session Options
Options
OK Return to the active terminal window.
Copy Copy the remote access token code to the clipboard so that it can be used in text
message or other iOS device message
Email Email the remote access token code to a recipient with instructions how to connect to
the shared session.
Session Token Code
Communicating with SITRANS Flowmeter
Function
5.6 Session Sharing
43