dejavoo Z Series Quick Reference Manual

Quick Reference Guide
EMV RESTAURANT
These steps have been provided as a guide for assistance with your Dejavoo non-touch screen payment device with AURA software.
IMPORTANT: The terminal's idle prompt displays CREDIT and SALE options and a prompt to enter the amount.
To change payment type, press the
press the key to select the transaction type you prefer.
CHIP CREDIT SALE
1. Input your SERVER ID and press OK.
2. Input the SALE AMOUNT and press OK.
3. If prompted, confirm the SALE AMOUNT by pressing F2 (OK)
or F4 (CANCEL). Conditional on the terminal's configuration.
4. Tap (contactless only) or insert chip card.
5. The transaction is processed. Sales receipts will print with
details of the transaction.
DEBIT SALE
1. Input your SERVER ID and press OK.
2. From your terminal home screen, use the
highlight DEBIT and press OK.
3. Input the SALE AMOUNT and press OK.
4. If prompted, confirm the SALE AMOUNT by pressing F2 (OK)
or F4 (CANCEL). Conditional on the terminal's configuration.
5. Tap (contactless only), swipe or insert chip card.
6. Cardholder inputs PIN on terminal PIN Pad or external PIN Pad
and presses OK.
7. The transaction is processed. Sales receipts will print with
details of the transaction.
CREDIT CARD RETURN
1. From your terminal home screen, press the
RETURN and press OK.
2. Input the RETURN AMOUNT and press OK.
3. Confirm void amount by pressing F2 (OK) or F4 (CANCEL).
4. If prompted input Manager Password (1234 default).
5. Tap (contactless only), insert, swipe or manually enter card #.
6. The transaction is processed. Return receipts will print with
details of the transaction.
$
arrow key to select the payment type you prefer. To change transaction type,
$
arrow key to
key to highlight
TERMINAL HELP DESK: 877-358-6797 (option 2)
For non-touch screen Z-Line models
MANUALLY ENTERED CREDIT SALE
1. Input your SERVER ID and press OK.
2. Input the SALE AMOUNT and press OK.
3. If prompted, confirm the SALE AMOUNT by pressing F2 (OK)
or F4 (CANCEL). Conditional on the terminal's configuration.
4. Manually input card #.
5. Follow the CNP prompts (input exp. date, ZIP code etc).
Conditional on the terminal's configuration.
6. The transaction is processed. Sales receipts will print with
details of the transaction.
VOID CREDIT TRANSACTION
1. From your terminal home screen, press the
highlight VOID and press OK.
3. Input VOID AMOUNT and press OK.
4. Confirm void amount by pressing F2 (OK) or F4 (CANCEL).
5. If prompted, input Manager Password (1234 default).
6. Tap (contactless only), insert, swipe or manually enter card #.
7. Confirm void amount by pressing F2 (YES) or F4 (NO).
8. The transaction is processed. Void receipts will print with details
of the transaction.
VOID CREDIT TRANSACTION
1. From the idle prompt, press F1 to access the SERVICES menu.
#$
2. Use the arrow keys to highlight FAVORITES and press OK.
#$
3. Use the
arrow keys to highlight VOID TRANSACTION and press
OK.
4. If prompted, input Manager Password (1234 default).
#$
5. Use the arrow keys to select BY TRANSACTION # and press OK.
6. Input TRANSACTION # to be voided and press OK.
7. Confirm the TRANSACTION details to be voided by pressing OK.
8. If prompted, confirm the VOID AMOUNT by pressing F2 (OK) or
F4 (CANCEL). Conditional on the terminal's configuration.
9. The transaction is processed. Void receipts will print with details
of the transaction.
E: support@dejavoosystems.com
Z8 with AURA
(CARD PRESENT)
key to
(CARD NOT PRESENT)
dejavoosystems.com