Troubleshooting - Coca-Cola Freestyle Crew Manual

If you have a problem with the
Coca-Cola Freestyle dispenser,
first use the troubleshooting steps in
this guide to try to fix the problem.
If you are unable to fix the problem
yourself, call 1-888-538-2653
for assistance.
Please note any error codes
displayed on the dispenser and have
your store phone number and
address available when you call.
Status Lights
The status lights on each of the
cartridge slots in the dispenser cabinet
illuminate and flash or remain solid to
indicate different information
The lower dispenser door must be
opened to view the status lights. You
may need to refer to this chart when
changing cartridges.

TROUBLEShOOTING

Accessing the
Crew Interface
Enter Crew Mode to check cartridge
levels by touching the "triangle" on
the Coke screen.
Refer to "Check Cartridge Level"
on page 10 for instructions.
Solid Red Flashing Red
Cartridge in the slot The slot associated
is empty, but it is not with the cartridge
the cartridge that that was just
was just scanned. scanned.
Minute
Maid Light
WATER
Alternating
Red/Green
(along with beep and
on-screen message)
Solid Green
Cartridge installed An incorrect
correctly. cartridge has been
inserted in the slot.
1
3
2
Off
No tag is being read
by the RFID reader.
Possible causes for
this would include:
No RFID tag on the cartridge.
A damaged RFID tag
on the cartridge.
A damaged RFID Reader.
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