Frequently Asked Questions (Faq's); Faq's - Coca-Cola Freestyle Crew Manual

GENERAL QUESTIONS
Q. What is the Coca-Cola Freestyle dispenser?
A. The Coca-Cola Freestyle dispenser is the first in a family of new dispensers
that uses micro-dosing technology to offer more than 100 sparkling and
still beverage brands from a single freestanding unit. The new unit has
approximately the same footprint as today's six-or eight-valve dispensers.
Q. How does the Coca-Cola Freestyle dispenser work?
A. It creates branded beverages by creating a precise recipe of concentrated
ingredients with water and sweetener. The proprietary micro-dosing nozzle
blends the beverage at the point where it is dispensed.
Q. What is the drink quality of the Coca-Cola Freestyle dispenser?
A. Because the beverage components are stored separately until the moment
of dispensing, each drink poured is fresh tasting and aromatic. The micro-dosing
and nozzle technologies enable the Coca-Cola Freestyle dispenser to recreate
specific brand formulas, so the consumer essentially receives a drink that is
made to order.
Q. How is the Coca-Cola Freestyle dispenser different from today's
fountain dispenser?
A. It does not use syrup. Rather, the Coca-Cola Freestyle dispenser mixes
concentrated flavors with sweetener and water at the nozzle to make
beverages. Ingredients are stored in the dispenser cabinet itself.
Q. What is micro-dosing?
A. Micro-dosing is a technology used to pump and meter fluids with a high
degree of accuracy. It is commonly used in medical applications.
Q. How was the Coca-Cola Freestyle dispenser designed?
A. The equipment was thoughtfully designed from the inside out, taking into
consideration the interaction experiences of the consumer, customer and
technician. The goal was to communicate the heritage of the Company as
the original fountain beverage company, while also exceeding consumer
expectations in an increasingly digital world.

FREqUENTLY ASkED qUESTIONS (FAq'S)

QUESTIONS CREW MEMBERS MAY HAVE
Q. Can I put a Coke cartridge in another slot if I am out of the other flavor?
A. No. Each slot is dedicated to a particular drink ingredient, flavor or
sweetener. If you do place the incorrect cartridge in a slot, the RFID reader
will not recognize the cartridge. This ensures there is no cross-contamination
in the tubing, and protects consumers who may have an allergy to a
particular ingredient.
Q. I need to order cartridges. What is the ordering process?
A. Cartridges can be ordered quickly and easily on the Coca-Cola Smart
website, which is: http://cokesmart.coke.com.
You will need to register for an account before you can login and place your
first order. The registration process is described in the Coca-Cola Smart Start
guide that was sent to you prior to installation.
QUESTIONS CONSUMERS MAY HAVE
Q. How many Coca-Cola brands and flavor options are available on the
Coca-Cola Freestyle dispenser?
A. 100+ sparkling and still brands can be served from the Coca-Cola Freestyle
dispenser. Freestyle offers a wide range of categories, including diet and light
sparkling beverages, flavored waters, sports drinks, lemonades, and the
complete Coca-Cola trademark family - Coca-Cola, Diet Coke, Coke Zero and
Caffeine Free Diet Coke.
Q. Are all of these brands available in supermarkets or other retail locations?
A. Many of these offerings are available at retail, but some have been
created for this new dispenser only. If you are curious about which brands
are available at retail, send us an e-mail at
https://secure.thecocacolacompany.com/ssldocs/mail/eQuery_other.shtml.
Q. What if I want something I don't see here?
A. You can provide feedback to The Coca-Cola Company by going to
www.CokeFeedback.com.
TM
27