Troubleshooting - SMC Networks Barricade SMCBR14UP User Manual

9 | Troubleshooting

A . Verifying your connection to the router
If you are unable to access t
connected or configured.
To determine your TCP/IP configuration status please follow the steps below:
1 . Click Start then choose Run.
2. Type cmd or command
3 . In the DOS window, type ipconfig and verify the information that is displayed.
4. If your computer is set up for DHCP, then your TCP/IP co
information displayed:
• IP Address: 192.168.2.x (x is number between 100 and 199 by default.)
• Subnet: 255.255.255.0
• Gateway: 192.168.2.1 If you have an IP address that starts with 169.254.xxx.xxx then see th
section. If you have another IP address configured, then see section C.
B. I am getting an IP Address that starts with 169.254.xxx.xxx
If you are g etting this IP Address, then you need to check that you are properly connected to the Ro
Confirm that you have a good link light on the Router for the port this computer is connected to. If
please try a nother cable.
If you ha ve a good link light, please open up a DOS window as described in the previous section an
ip config/renew.
If you are still unable to get an IP Address from the Router, r
r efer to your adapter manual for information on how to do th
C. My computer's IP Address is incorrect
If you have anot her IP address listed then the PC may not be configured for a DHCP connect
you have confir med your computer is configured for DHCP, then please follow the steps bel
1. Open a DOS window as described above.
2. Type ipconfi g/release.
3. Then type ipco nfig/renew.
D. The 10/100 LED does not light after a connection is made.
1. Check that th e host computer and the Router are both powered on.
2. Be sure the network cable is connected to both devices.
3. Verify that Category 5 cable is used if you are operating at 100 Mbps, and that the length
cable does n ot exceed 100 m (328 ft).
4. Check the ne twork card connections.
5. The 10BASE -T/100BASE-TX port, network card, or cable may be defective.
E. I can't get an Internet
If you are havi ng an issue getting any Internet server, application or game to function properl
expose the PC to the Internet using the DeMilitarized Zone (DMZ) function. This option is u
ap plication requires too many ports or when you are not sure which ports to use. See section 7.8.6 to
su ccessfully configure this option
66
he Router's web-based administration pages, then you may not be properly
to open a DOS prompt.
game, server, or application to work.
nfiguration should be similar to the
einstall your network adapter. Please
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