Troubleshooting - The First Years Home & Away Computer-Connect User Manual

Home & Away Computer-Connect Digital Video Monitor
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Troubleshooting

Problem Possible Cause
USB Connector
No power
• Unit is not plugged in.
(No lights on unit)
Child Unit
• Unit is not turned on.
• Adapter not plugged in.
• Adapter is plugged into
outlet that is turned off.
No connection • USB Connector is too far
from Child Unit (out of
Connection indicator on
range).
USB connector is flashing
• Child Unit is turned off.
• USB Connector has
temporarily lost
connection to Child Unit.
• Units are no longer
digitally paired.
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Solution
• Plug into USB port.
• Press and hold power
button.
• Plug in adapter.
• If outlet is controlled by
a wall switch, be sure
switch is turned on.
• Move USB Connector
closer to Child Unit.
• Turn on the Child Unit.
Connection indicator on
both units should stop
blinking and glow blue.
• Reset system by
turning off Child Unit
and unplugging USB
connector. Turn Child Unit
on. Plug in USB connector.
Relaunch software.
• Follow add camera
instructions on page 8
and add as camera 1.
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Troubleshooting
Problem Possible Cause
Nightlight on Child Unit • Unit is not turned on.
does not turn on or off
• No power to Unit.
Nightlight on Child Unit • Unit is running on
does not stay on battery power.
Skype instructions are • Skype has updated their
different than actual Skype software.
English
Solution
• Press power button.
• Make sure adapter is
plugged in and outlet is
receiving power. If outlet
is controlled by a wall
switch, be sure switch
is turned on. If running
on battery power, the
batteries are dead.
Replace the batteries.
• While under battery
power the nightlight will
shut off after 60 seconds.
• Refer to Skype.com for
setup instructions.
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