Troubleshooting; Warranty - ZeeVee HDbridge 2312 Configuration Manual

Troubleshooting

Unable to If unable to connect, try one of the following:
Connect
If you are getting a page not found error when directly connected to a PC, try disabling WIFI.

to Maestro
If that does not correct it, make sure your PC is not using a static IP address. The PC and the HDbridge2000 unit must
be on the same IP subnet for them to communicate. For details on how to check for a static IP address, please see the
FAQ section of our website.
If the page loads, but all you see is a purple background and the ZeeVee logo (and are

not prompted to log in) please try a different web browser. We have found some older versions of Internet
Explorer are not compatible with the Maestro tool. Updating IE or using Firefox or Chrome should correct the issue.
No picture Verify the HDTV has a QAM (digital cable) tuner. Verify that you have performed a full channel scan on the HDTV with
or channel "cable mode" selected. Lower the power on the unit, then verify that the modulator is not conflicting with any other
found at TV channel by connecting the unit directly to the HDTV.
Idle Screen One reason this may happen is when the unit does not detect video input. Verify the source is on and producing
(bouncing a video signal, then verify the source is outputting a supported resolution. If the Video Source (Channel Plan tab in
logo) Maestro) is set to Auto, change it to the specific video type being used (Component or VGA).
Image Image or video break up is often caused by an issue in the RF/coax network. You may have chosen a channel number
Breakup that is not completely vacant.
If you are combining with other modulators, be sure the RF# selected on the unit does not conflict with any other
channels, keep in mind that some analog modulators may spill over to adjacent channels and cause unexpected
interference.
If you are combining with a cable service, keep in mind that they sometimes have extra signals that a TV will not
display and can cause interference.
There may also be an RF power balance issue. Verify that the RF power of the unit is balanced with signals from other
modulators and from the cable company. As a test, try removing all other signals (cable, other modulators, etc) and
see if you still see similar issues.
Some TVs will also show video issues if the signal strength is too high. Try lowering the RF power on the unit to
ensure you are not overdriving the HDTV tuner.
Audio and If both the audio and video are being sent through the unit to the TV, be sure your firmware is fully updated, later
video are not versions of firmware may have lip sync corrections.
synchronized
If you are feeding the audio directly from the source into a distributed (whole house) audio system and not through the
ZeeVee unit, it will arrive to the speakers before the video arrives to the HDTV. This happens because the video is being
encoded into a digital signal, modulated by the unit and then demodulated at the HDTV. Each of these steps adds
latency that will not be reflected in the audio because it is traveling a shorter path.
To work around the issue, you can try one of the following:
Use an audio delay device that allows you to add a delay to the audio stream before it reaches the sound system.

Feed the audio to the ZeeVee unit and send it to the HDTV with the video. Then take the audio out from an HDTV or

external QAM tuner (such as the ZvSync) and connect it to your audio system. The audio should have a similar amount
of delay since it has gone through the encoding and decoding process just as the video did.
|
Pa g e 1 0 H D br id ge 2 3 1 2 C o n fig u r a tio n Gu i de

WARRANTY

HDbridge 2000 Series
and ZvPro Product Lines
ZeeVee, Inc. January 1, 2014
LIMITED FIVE YEAR WARRANTY
ZeeVee warrants your ZeeVee Equipment (defined
to include only HDbridge Series and ZvPro Series
of equipment) against defects in materials and
workmanship for a period of five years from the date
of purchase. ZeeVee's limited warranty extends only
to the original end user purchaser or any person
receiving the ZeeVee Equipment as a gift from the
original end user purchaser and to no other purchaser
or transferee. All warranties implied by law, including
any implied warranties of merchantability and fitness
for a particular purpose, are expressly limited to
the duration of this express limited warranty. Some
countries or states of the U.S. do not allow limitations
on how long an implied warranty lasts, so the above
limitation may not apply to you.
EXCLUSIVE REMEDY FOR ZEEVEE EQUIPMENT
At the option of ZeeVee, the ZeeVee Equipment
will be repaired or replaced with a new, repaired or
refurbished product (whichever ZeeVee deems as
necessary) if it becomes defective or inoperative.
If ZeeVee cannot reasonably repair or replace the
ZeeVee Equipment then ZeeVee may, at its sole
discretion, refund the original purchase price or
the current retail price of the ZeeVee Equipment.
If ZeeVee chooses to repair or replace the ZeeVee
Equipment, or to refund the purchase price, this will
be the exclusive remedy. With the exception of any
warranties implied by the law of any country or state
of the U.S., this express limited warranty is exclusive
and in lieu of all other warranties, guarantees,
agreements and similar obligations of ZeeVee.
THE ABOVE WARRANTIES ARE SUBJECT TO
THE FOLLOWING CONDITIONS
• You must have proof of purchase from an authorized
ZeeVee dealer to receive warranty service. A sales receipt
or other document showing that you purchased the ZeeVee
Equipment is considered proof of purchase.
• Warranty coverage begins the day the original end user
purchaser or any person receiving the ZeeVee Equipment
as a gift from the original end user purchaser purchased
the ZeeVee Equipment.
w ww.z eev ee.c om
• All ZeeVee Equipment, including replacement products, third party accessories, parts or components.
are covered only for the original warranty period. When the
MATERIALS REQUIRED FOR WARRANTY
warranty on the original product expires, the warranty on
Please keep your sales receipt and any other
the replacement product also expires.
documentation showing proof of purchase. Also,
• If we determine that the problem is not covered under
keep the original box and packaging material in case
the limited warranty, we will notify you and inform you of
you need to return your ZeeVee Equipment.
service or replacement alternatives that are available to you
on a fee basis.
TO GET WARRANTY SERVICE
• In the case of a paid repair: at the option of ZeeVee, the
Warranty service will be provided by ZeeVee. If
ZeeVee Equipment will be repaired or replaced with a new,
you believe you need service for your ZeeVee
repaired, refurbished, or comparable product (whichever
Equipment, please contact ZeeVee by calling our
ZeeVee deems as necessary).
customer care center at (877)-4ZeeVee; (877)-493-
• ZeeVee Equipment must be purchased through an
3833. If it is determined that the product needs to
authorized ZeeVee distribution partner and dealer/reseller.
be returned for service or exchange, you will receive
Check zeevee.com for a list of authorized distributors and a
a Return Material Authorization (RMA) number. Our
list of any expressly excluded dealer/resellers. ZeeVee does
agents will help you through the process through
not warrant equipment purchased through grey market
which you can return the product. ZeeVee is not
resellers or certain internet resellers.
responsible for customer products received without
an RMA number and may reject such products.
WHAT THESE WARRANTIES EXCLUDE
Your warranties do NOT cover:
TO GET OUT-OF-WARRANTY SERVICE
• Shipping, tax or duty charges for return or replacement of
To obtain out-of-warranty service for your ZeeVee
unit.
Equipment, please contact ZeeVee by calling our
• Labor charges for installation or set-up of the ZeeVee
customer care center at (877)-4ZeeVee; (877)-493-
Equipment.
3833 for information on the possibility of and any
• Repairs or replacement due to misuse, accident, lightning
costs for repair or replacement of out-of-warranty
damage, unauthorized repair, power surges, or other causes
products. No agent, company, dealer, distributor, or
not within the control of ZeeVee.
person is authorized to change, modify, or extend
• Any modifications or other changes to the ZeeVee
the terms of these warranties in any manner.
Equipment, including but not limited to software or
hardware modification in any way other than as expressly LIMITATION OF LIABILITY
authorized by ZeeVee, will void these limited warranties. In no event will ZeeVee be liable for any amount
Except in the case of hardware or software provided by greater than the retail price of the ZeeVee
ZeeVee, installing modifications, "hacks," or utilizing service Equipment. ZeeVee shall not be liable for any
access or "back doors" will void these limited warranties. incidental or consequential damages (including
• Reception or transmission problems caused by signal lost profits) for breach of any express or implied
conditions, Internet connection problems, or any other warranty on the ZeeVee Equipment. Some countries
communication systems outside the unit. and states of the U.S. do not allow the exclusion or
• Expendable accessories included in ZeeVee Equipment limitation of incidental or consequential damages,
such as batteries. so the above limitation or exclusion may not apply
• Any ZeeVee Equipment that has been modified or adapted to you. This warranty gives you specific legal rights
to enable it to operate in any country other than the country and you may also have other rights, which vary from
for which it was designed, manufactured, approved, and/or country to country and state to state.
authorized.
• Any ZeeVee Equipment that has altered or missing serial
numbers.
• Any ZeeVee Equipment that has been opened or otherwise
tampered with.
• Problems that are directly caused as a result of using any
H Db ridg e 23 12 Co n fig u ra tio n Gu id e
5
Year Warranty
Ways to Register
Maestro.. Click on "ZeeVee Website" in the Support
Tab when you begin your configuration
Mobile .... Click on the QR code with your
mobile device's code reader app
Online ....
Go to zeevee.com/register
Email ...... Send an email with all card info (below)
to warranty@zeevee.com
Mail ........ Fill out the form, attach a stamp,
and mail to ZeeVee
Contact +1.877.493.3833 or warranty@zeevee.com with any questions.
|
Pa g e 11