Prosupport One For Data Center; Support Technologies; Supportassist - Dell PowerEdge MX7000 Manual

ProSupport One for Data Center

ProSupport One for Data Center offers flexible site-wide support for large and distributed data centers with more than 1,000 assets.
This offering is built on standard ProSupport components that leverage our global scale but are tailored to your company's needs.
While not for everyone, it offers a truly unique solution for Dell EMC's largest customers with the most complex environments.
• Team of designated Technology Services Managers with remote, on-site options
• Designated ProSupport One technical and field engineers who are trained on your environment and configurations
• On-demand reporting and analytics-based recommendations enabled by SupportAssist and TechDirect
• Flexible on-site support and parts options that fit your operational model
• A tailored support plan and training for your operations staff
Figure 11. ProSupport One for Data Center model

Support Technologies

Powering your support experience with predictive, data-driven technologies.

SupportAssist

The best time to solve a problem is before it happens. The automated proactive and predictive technology SupportAssist* helps
reduce your steps and time to resolution, often detecting issues before they become a crisis. Benefits include:
• Value - SupportAssist is available to all customer at no additional charge.
• Improve productivity - replace manual, high-effort routines with automated support.
• Accelerate time to resolution - receive issue alerts, automatic case creation and proactive contact from Dell EMC experts.
• Gain insight and control - optimize enterprise devices with on-demand ProSupport Plus reporting in TechDirect and get
predictive issue detection before the problem starts.
SupportAssist is included with all support plans but features vary based on service level agreement.
Figure 12. SupportAssist model
47