Prosupport Plus; Prosupport - Dell PowerEdge MX7000 Manual

Figure 10. ProSupport Enterprise Suite

ProSupport Plus

When you purchase your PowerEdge server, we recommend ProSupport Plus, our proactive and preventative support for your
business-critical systems. ProSupport Plus provides you with all the benefits of ProSupport, plus the following:
• A designated Technology Service Manager who knows your business and your environment
• Access to senior ProSupport engineers for faster issue resolution
• Personalized, preventive recommendations based on analysis of support trends and best practices from across the Dell EMC
customer base to reduce support issues and improve performance
• Predictive analysis for issue prevention and optimization enabled by SupportAssist
• Proactive monitoring, issue detection, notification and automated case creation for accelerated issue resolution enabled by
SupportAssist
• On-demand reporting and analytics-based recommendations enabled by SupportAssist and TechDirect

ProSupport

Our ProSupport service offers highly trained experts around the clock and around the globe to address your IT needs. We will help
you minimize disruptions and maximize availability of your PowerEdge server workloads with:
• 24x7x365 access to certified hardware and software experts
• Collaborative 3rd party support
• Hypervisor and OS support
• Consistent level of support available for Dell EMC hardware, software and solutions
• Onsite parts and labor response options including next business day or four-hour mission critical
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