Rdm; Troubleshooting; Service - SGM C-1 User Manual

RDM

C-1 supported RDM functions
The C-1 features support for various RDM (Remote Device Management) functions to communicate with the SGM P-1.
RDM enables the connected P-1 fixtures to auto set correct DMX mode and the correct DMX address for each fixture. RDM is a
protocol enhancement to USITT DMX512 that allows bi-directional communication between the fixtures and the controller over a
standard DMX line. This protocol will allow configuration, status monitoring, and management. The C-1 controller utilizes a DMX poll
every 90 seconds to ensure updated information. There are no sensor data log available. See the tables below for supported RDM
sensors available in the SGM C-1 App.
Sensors available in SGM C-1 App (view only)
RDM enables various sensor readouts for remote device monitoring. See the table below for sensors and sensor types.
Please note: The RDM controller communicates with the fixtures to show only the available sensors for this fixture.
Name
CRMX Signal Strength
Wireless Paired
Device Label
DMX Address

Troubleshooting

Problem
P-1 does not respond or appears to be off.
P-1 suddenly turned off.
Fixture suddenly stopped responding.
Fixture operates irregularly / abnormal.
No Wifi connection available

Service

The C-1 wireless DMX controller offers the possibility of resetting the Wi-Fi network and also the device itself. See on page 7 how to
reset the Wi-Fi or the C-1 Controller.
Please note that the Wi-Fi connections around you may interfere with the C-1 in some environments. SGM recommends to
disconnect and forget your smart device from any Wi-Fi networks. Doing so, your device will be connected only to the C-1 controller,
ensuring the control of the luminaires.
We also recommend to quit the app if the connection is lost before resetting the Wi-Fi network or the C-1 Controller.
This guide has been created to offer a quick yet detailed overview of the C-1 wireless DMX controller and the C-1 App. Please
tact support@sgmlight.com if you need additional information.
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Sensor Type
Other
Other
Other
Other
Potential cause(s)
No power to the fixture.
Main fuse is blown.
Battery drained for energy in either fixture or C-1 controller
The C-1 controller or connections, was disconnected/tam-
pered with.
Fixture was disconnected from The C-1 controller or set in
any manual mode
DMX cable is connected to the fixture
Wireless DMX (CRMX) is out of reach
Scene programmed wrong
The fixture operates an internal program.
The C-1 controller is off, or the controller is out of reach
Name
AC Power Connected
Battery PCT (percentage)
Battery Charging
Battery Voltage
Confirm that the power is switched on, confirm that the
cables are plugged in.
Contact SGM support or certified
SGM service partner.
Charge the fixture or C-1 controller
Inspect the wireless transmitter and connections. Re-connect
the C-1, see "Connect a fixture:" on page 7.
reconnect the fixture or stop manual mode.
Any wired DMX signal is prioritized above the C-1 controller.
See "Signal priority" on page 9.
Move fixture closer to the C-1 controller
Check current scene running. See "Boards" on page 11.
Go to MENU → MANUAL → STOP PROGRAM
Check the status LED on the C-1 controller or move closer to
the controller.
Sensor Type
Contacts
Other
Contacts
Voltage
Remedies
con-