General Troubleshooting - Triax SIM-G User Manual

General troubleshooting

Symptoms Possible Cause
SIM™ does not Battery may be
completely dead, or
power on.
possibly damaged.
Push-button may be
damaged internally
or moisture may have
entered the SIM™.
SIM™ does not Battery may need
charging.
communicate with
base monitoring
station.
SIM™ may not be
properly registered with
the base monitoring
station.
Flexible antenna may
have been damaged by
rough handling.
22
Possible Resolution
Charge the SIM™ in the supplied charging dock for at
least 1 hour. If the SIM™ does not power-on, contact
your Triax dealer for help.
Contact your Triax dealer for help.
Charge the SIM™ in the supplied charging dock for
at least 1 hour. If the SIM™ does not then power-on,
contact your Triax dealer for help.
Ask your system administrator, atheletic trainer
or coach to confirm your SIM™ has been properly
registered with the base monitoring station software.
Contact your Triax dealer for help.
Symptoms Possible Cause
SIM™ does not Improper insertion
of the SIM™ into the
seem to charge
charging dock.
completely, or at all.
Charging dock is not
powered.
SIM™ Charging contacts
are dirty.
Charging dock contacts
are dirty.
©2015 by Triax Technologies Inc. - All rights reserved
Possible Resolution
Remove the SIM™ and ensure you have it oriented
correctly. The charging contacts must face
downwards into the dock.
Confirm the AC/DC adapter power cable is firmly
connected to the dock and that it is plugged into a
working AC outlet.
Visually inspect the SIM™'s charging contact. If
necessary, gently clean with a cotton-swab. If there is
visible corrosion, contact your Triax dealer for help.
Visually inspect the charging dock's contact. If
necessary, gently clean with a cotton-swab or
gently remove any foreign objects. If there is visible
corrosion, contact your Triax dealer for help.
Note: The SIM™ is a sealed device with no user-
serviceable parts inside.
23