Appendix C Troubleshooting - Socket Low Power Wireless LAN Card User Manual

Appendix C Troubleshooting

SYMPTOM:
•
My mobile computer does not recognize the Low
Power Wireless LAN Card.
POSSIBLE REASONS
The software was not installed or
installed incorrectly.
SYMPTOM:
• The Socket Utilities icon doesn't appear on the
task tray when I insert the WLAN Card.
POSSIBLE REASONS
Your Pocket PC may be frozen.
The Low Power WLAN Card may
not be properly aligned in the CF
card slot.
There may be foreign material in
the CF card pin holes.
SYMPTOM:
• My mobile computer does not recognize an IP
address.
POSSIBLE REASONS
The IP address has not taken effect
yet.
The ESSID may be incorrect.
In Infrastructure operating mode,
WEP encryption may not match
access point settings.
SYMPTOM:
• My mobile computer does not associate with an
access point known to be within range.
POSSIBLE REASONS
The IP address may be incorrect.
The ESSID may be incorrect.
In Infrastructure operating mode,
WEP encryption may not match
access point settings.
26 | APPENDIX C: TROUBLESHOOTING
SOLUTION
Install the software properly.
SOLUTION
Remove the WLAN Card and soft
reset your mobile device.
Remove and carefully re-insert the
card in the slot.
Carefully remove any foreign
material from the pin holes using a
small vacuum or brush. Denatured
alcohol may be used sparingly.
SOLUTION
Remove and reinsert the card or
soft reset the mobile computer.
Check and re-enter the ESSID.
Try using an ESSID of "any".
Check with your company IT
department to confirm access point
security settings.
SOLUTION
Correct IP address or use DHCP
Check and re-enter the ESSID.
Try using an ESSID of "any".
Check with your company IT
department to confirm access point
security settings.