Appendix C Troubleshooting - Socket Bluetooth Connection Kit User Manual

Appendix C Troubleshooting

SYMPTOM:
• I cannot connect to a device in my folder.
POSSIBLE REASONS
The services for the devices have
not been discovered.
SYMPTOM:
• When I try to connect to my phone, I get a
screen that says Partial Success.
POSSIBLE REASONS
The phone is not in Bondable
mode.
The passkey is incorrect.
SYMPTOM:
• When I insert the Bluetooth Card, I get a
message that says Unrecognized Card.
POSSIBLE REASONS
You did not install the software for
the Bluetooth Card yet.
38 | APPENDIX C: TROUBLESHOOTING
SOLUTION
In the BT Devices folder, tap on the
Properties icon. Tap on the
Services tab. In the Services
screen, tap on the Update button.
SOLUTION
Set your phone to Bondable mode.
If needed, consult your phone's
documentation for help.
Make sure the same passkey is
entered on the phone and your
mobile computer. If using a pre-
assigned passkey for the phone,
verify that your passkey is
accurate.
SOLUTION
Remove the card and install the
software.