Repair Instructions; Repair Costs - Decagon Devices KD2 Pro Operator's Manual

KD2 Pro Operator's Manual
1. Introduction
merchantability and fitness for a particular purpose), not
expressly set forth herein.

Repair Instructions

If your KD2 Pro should ever require a repair, call Decagon at
(509) 332-2756 or 1-800-755-2751 (United States and Can-
ada). We will ask you for your address, phone number, your
KD2 Pro's serial number, and your current firmware version.
For non-warranty repairs, we will also ask for a method of
payment.
Before shipping your instrument to Decagon, please
contact Decagon to obtain a Request Maintenance
Authorization Number (RMA). This will allow Decagon's
repair staff to keep track of your KD2 Pro. Once you have
acquired an RMA, send your KD2 Pro to Decagon. Please
include a document listing the complete shipping address,
name, and department of the person responsible for the
instrument, as well as a description of the problem. This will
better help our technicians and shipping department to expe-
dite repair on your KD2 Pro, and ship it back to you.
Please pack your KD2 Pro carefully. Ship it back in the carry-
ing case, preferably inside a cardboard box. Ship to:
Decagon Devices Inc.
2365 NE Hopkins Court
Pullman, WA 99163

Repair Costs

Manufacturer's defects and instruments under warranty will be
repaired at no cost. For non-warranty repairs, costs for parts,
labor, and shipping will be billed to you.
3