Phonak Audeo M90-R User Manual
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Phonak Audeo M90-R User Manual

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Adrian Hughes
July 21, 2025

Solid red light is on only one hearing aid, the other works OK. It has only just started. When first put on charge it shows green for about 1 second before going red

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Summary of Contents for Phonak Audeo M90-R

  • Page 1 Phonak Audéo User Guide Phonak Audéo M-R/RT Phonak Audéo M-R/RT Trial...
  • Page 2 2018 Phonak Audéo M50-R 2018 Phonak Audéo M50-RT 2018 Phonak Audéo M30-R 2018 Phonak Audéo M30-RT 2018 Phonak Audéo M-R Trial 2018 Phonak Audéo M-RT Trial 2018 Non wireless charging accessories Phonak Charger Case Combi 2018 Phonak Power Pack 2016...
  • Page 3 Your hearing aid & charger details If no box is checked and you do not know the model of your hearing aid or charging accessories, please ask your hearing care professional. The hearing aids described in this user guide contain a built-in and non-removable rechargeable lithium-ion battery.
  • Page 5 Your hearing aids and chargers have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure.

  • Page 6: Table Of Contents

    Contents Your hearing aid and charger 1. Quick guide 2. Parts of the hearing aid & charger Using the charger 3. Preparing the charger 4. Charging the hearing aids Using the hearing aid 5. Left & right hearing aid markings 6.

  • Page 7: Table Of Contents

    Further information 14. Operating conditions 15. Care and maintenance 16. Exchanging the earwax protection 17. Service and warranty 18. Compliance information 19. Information and description of symbols 20. Troubleshooting 21. Important safety information...

  • Page 8: Quick Guide

    1. Quick guide Charging your hearing aids Before using your hearing aid for the first time, it is recommended to charge it for 3 hours. After placing your hearing aid in the charger, the indicator light will show the charging state of the battery until the hearing aid is fully charged.
  • Page 9 Multi-function button with indicator light The button has several functions. It functions as an on/off switch, a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual instructions. If paired with a Bluetooth® enabled phone, a short press will accept and a long press will reject an incoming call.

  • Page 10: Parts Of The Hearing Aid & Charger

    2. Parts of the hearing aid & charger The following pictures show the hearing aid model and charger accessories described in this user guide. You can identify your personal models by: • checking “Your hearing aid & charger details” on page 3.
  • Page 11 Charger Case Combi Cleaning tool Space for drying capsule (cover closed) Space for earpieces Hearing aid charging inserts with left/right indicators Space for drying capsule (cover open) Drying capsule (optional)
  • Page 12 Charger Case Combi with optional Power Pack Charger Case Combi Indicator light for power micro-USB connection to external power supply Power Pack micro-USB connection to external power supply Battery check button Indicator light for battery status and external power Power Pack lock and release...
  • Page 13 Mini Charger Case Hearing aid charging inserts with left/right indicators USB-C connection to external power supply Indicator light for power...
  • Page 14 3. Preparing the charger Connecting the power supply a) Plug the larger end of the charging cable into the power supply. b) Plug the smaller end into the USB port on the charger. c) Plug the power supply into a power outlet. d) The indicator light is green when the charger is connected to the power supply.

  • Page 15: Charging The Hearing Aids

    4. Charging the hearing aids Low power: You will hear two beeps when the battery is low. You will have approximately 60 minutes before you have to charge the hearing aids (this can vary, depending on the hearing aid settings). The hearing aid contains a built-in and non- removable rechargeable lithium-ion battery.
  • Page 16 4.1 Using the Charger Case Combi or Mini Charger Case Please refer to chapter 3 for how to set up the charger. Insert the hearing aid into the charging inserts. Make sure the left and right hearing aid markings match the left (blue), right (red) indicators next to the charging inserts.
  • Page 18 The indicator light will show the charging state of the battery until the hearing aid is fully charged. When fully charged the indicator light will remain on, i.e. solid green light. The charging process will automatically stop when the batteries are fully charged, so the hearing aids can be safely left in the charger.
  • Page 20 Remove the hearing aids from the charging inserts by 1. pulling the hearing aids gently toward yourself and 2. lifting them out of the charger. The hearing aid switches on automatically when removed from the charger. The indicator light starts blinking. The solid green light indicates the hearing aid is ready.
  • Page 21 4.2 Using the optional Power Pack Note: The Power Pack is only compatible with the Charger Case Combi. Attach the Power Pack to the bottom of the Charger Case Combi and lock it. Plug in the micro-USB and connect to an external power supply.
  • Page 22 micro-USB connection to external power source Indicator light battery status: 0%-29% • 30%-59% •• 60%-100% ••• Battery check push button Power Pack lock and release To check the remaining battery capacity of the Power Pack, press the battery check push button. The indicator lights will show the status.
  • Page 23 5. Left & right hearing aid markings There is a red or blue marking on the back of the hearing aid and on the speaker. This will tell you if it is a left or a right hearing aid. Blue marking for left hearing aid.

  • Page 24: Putting On The Hearing Aid

    6. Putting on the hearing aid Place the hearing aid behind your ear. Insert the earpiece into your ear canal. If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid.

  • Page 25: Removing The Hearing Aid

    7. Removing the hearing aid Pull on the bend of the tube and remove the hearing aid from behind the ear.

  • Page 26: Multi-Function Button

    8. Multi-function button The multi-function button has several functions. It functions as an on/off switch, a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for a printout.

  • Page 27: On/Off

    9. On/Off Switch on hearing aid The hearing aid is configured to switch on automatically when removed from the charger. If this function is not configured, firmly press and hold the lower part of the button for 3 seconds until the indicator light blinks.

  • Page 28: Connectivity Overview

    10. Connectivity overview The illustration below shows the connectivity options available for your hearing aid. Cell phone TV Connector connected to TV* Roger** * The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system. ** Roger wireless microphones can be connected to your hearing aids as well.

  • Page 29: Initial Pairing

    11. Initial pairing 11.1 Initial pairing to a Bluetooth® enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aids will connect automatically to the device. This can take up to 2 minutes.
  • Page 30 Select the hearing aid from the list to simultaneously pair both hearing aids. A beep confirms successful pairing. For more information about pairing instructions for Bluetooth wireless technology, specific to some of the most popular phone manufacturers, go to: www.phonak.com/audeomarvel...
  • Page 31 11.2 Connecting to the device After your hearing aids have been paired to your device, they will automatically connect again when switched on. The connection will be maintained as long as the device remains ON and within range. Your hearing aids can be paired to one device at a time.

  • Page 32: Phone Calls

    12. Phone calls Your hearing aids connect directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your hearing aids pick up your voice through its own microphones. Your voice Caller’s voice Bluetooth®...
  • Page 33 12.1 Making a call Enter the phone number and press the dial button. You will hear the dialing tone through your hearing aids. Your hearing aids pick up your voice through its own microphones. 12.2 Accepting a call When receiving a call, a calling notification will be heard in the hearing aids.
  • Page 34 12.3 Ending a call A call can be ended by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. long press > 2 sec...
  • Page 35 12.4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. long press > 2 sec...

  • Page 36: Flight Mode

    13. Flight mode Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions. 13.1 Enter flight mode To disable the wireless function and enter flight mode in each hearing aid:...
  • Page 37 13.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: Switch the hearing aid off and then on again - refer to chapter 9.

  • Page 38: Operating Conditions

    14. Operating conditions The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in these user guides. Please ensure to charge the hearing aid and Power Pack within operating temperature range: +5° to +40° Celsius (41°...

  • Page 39: Care And Maintenance

    15. Care and maintenance Diligent and routine care of your hearing aid and chargers contribute to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid.
  • Page 40 General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it. Your hearing aids are resistant to water, sweat and dust under the following conditions: • After exposure to water, sweat or dust, the hearing aid is cleaned and dried.
  • Page 41 Daily Hearing aid: Inspect the earpiece for earwax and moisture deposits. Clean the surfaces with a lint-free cloth or use the small brush provided in the Charger Case Combi. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse with water.

  • Page 42: Exchanging The Earwax Protection

    16. Exchanging the earwax protection Your hearing aid is equipped with an earwax protection to protect the speaker from earwax damage. Please check the earwax protector regularly and exchange it if it looks dirty or if the hearing aid volume or sound quality is reduced.
  • Page 43 Gently pull off the earpiece to remove. Clean the speaker with a lint-free cloth.
  • Page 44 16.2 Exchanging the earwax protection with CeruShield™ Disk Gently rotate the CeruShield Disk in the direction indicated by the arrows until a free opening appears under the bin icon. To remove a used earwax protector carefully insert the speaker into the free opening (under bin icon) until it clicks.
  • Page 45 To insert a new earwax protector carefully insert the speaker into the opening where the new earwax protector is visible (opposite the bin icon) until it clicks. After the click you will see the opening below is empty and the new earwax protector sits in the speaker.
  • Page 46 16.3 Attaching the earpiece to the speaker Hold the speaker in one hand and the earpiece in the other. Slide the earpiece over the speaker sound outlet. The speaker and the earpiece should fit perfectly together.

  • Page 48: Service And Warranty

    17. Service and warranty Local warranty Please ask the hearing care professional where you purchased your hearing aids and chargers about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid and chargers respectively, but not accessories such as tubes, earpieces, external...

  • Page 49: Warranty Limitation

    Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 50: Compliance Information

    Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).

  • Page 51: Phonak Audéo M-R Trial

    The wireless models listed on page 2 are certified under: Phonak Audéo M-R & M-RT (M90/M70/M50/M30) Phonak Audéo M-R Trial & M-RT Trial FCC ID: KWC-LDR IC: 2262A-LDR Canada...
  • Page 52 Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 53 no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
  • Page 54 Notice 4: Japanese Radio Law and Japanese Telecommunications Business Law Compliance This device is granted pursuant to the Japanese Radio Law and the Japanese Telecommunications Business (電波法) Law (電気通信事業法). This device should not be modi- fied (otherwise the granted designation number will be- come invalid).“...
  • Page 55 Radio information of your wireless hearing aid Antenna type Resonant loop antenna Operation frequency 2.4 GHz – 2.48 GHz Modulation GFSK, Pi/4 DPSK, GMSK Radiated power < 2.5mW Bluetooth® Range Bluetooth 4.2 Dual-Mode Profiles supported HFP (Hands-free profile), A2DP...
  • Page 56 Compliance with emission and immunity standards Emission standards EN 60601–1-2:2015 IEC 60601–1-2:2014 EN 55011:2009+A1 CISPR11:2009/AMD1:2010 CISPR22:1997 CISPR32:2012 ISO 7637-2:2011 CISPR25:2016 EN 55025:2017...
  • Page 57 Immunity standards EN 60601-1-2:2015 IEC 60601-1-2:2014 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004 IEC 61000-4-11:2004 IEC 60601-1 (§ 4.10.2):2005 ISO 7637-2:2011...

  • Page 58: Information And Description Of Symbols

    19. Information and description of symbols With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
  • Page 59 This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety.
  • Page 60 Japanese mark for certified radio equipment. Indicates the manufacturer’s serial number so that a specific medical device can be identified. Indicates the manufacturer’s catalogue number so that the medical device can be identified. This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide.
  • Page 61 Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 21.2 regarding drying the hearing aid after use. Atmospheric pressure during transportation and storage: 200 hPA to 1500 hPa During transportation keep dry. The symbol with the crossed-out garbage bin is to make you aware that this hearing aid as well as chargers and Power Pack may not be thrown away as normal household waste.

  • Page 62: Troubleshooting

    Volume too low Hearing has changed Hearing aid plays two beeps Indication for low battery Hearing aid will not start up Battery fully discharged Indicator light on hearing aid Faulty battery blinks fast while charging Please check www.phonak.com/audeomarvel for further information.
  • Page 63 What to do Clean speaker opening/earpiece Press lower part of multi-function button for 3 seconds (chapter 9) Charge hearing aid (chapter 4) Insert hearing aid correctly (chapter 6) Contact your ENT/GP or hearing care professional Decrease volume if volume control available (chapter 8) Charge hearing aid (chapter 4) Clean speaker opening/earpiece Turn volume up if volume control available (chapter 8)
  • Page 64 Problem Causes Indicator light on the hearing aid Hearing aid not inserted correctly is off when placed in charging into charger inserts Charger not connected to power source Battery does not last the whole Hearing aid not fully charged Battery may need to be replaced 20.2 Troubleshooting charger Problem Causes...
  • Page 65 What to do Insert hearing aid correctly into charger (chapter 4) Connect charger to external power supply Charge hearing aid (chapter 4) Contact your hearing care professional; a battery replacement may be required What to do Warm hearing aid up. Operating temperature range is +5° to +40°...

  • Page 66: Important Safety Information

    21. Important safety information Please read the information on the following pages before using your hearing aid and charging accessories. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it.

  • Page 67: Phonak Power Pack

    21.1 Hazard warnings The rechargeable hearing The intended use of aids and the Phonak Power hearing aids is to amplify Pack contain lithium-ion and transmit sound to the batteries that can be taken ears and hereby onto airplanes as carry-on compensate for impaired luggage.
  • Page 68 Do not use the hearing ear canal when removing aids and charging the hearing tube from the accessories in explosive ear. In the unlikely case areas (mines or industrial that the dome does get areas with danger of stuck in your ear canal, it is explosions, oxygen rich strongly recommended to environments or areas...
  • Page 69 This hearing aid is not for is swallowed, consult children below 36 months. a physician or hospital The usage of this device by immediately. children and individuals with cognitive impairment Only authorized personnel should be supervised at all are allowed to open the times to ensure their Power Pack due to possible safety.
  • Page 70 The following is only • If using a Phonak wireless applicable for persons with accessory, consult the active implantable medical chapter “Important safety devices (i.e. pacemakers, information” in your defibrillators, etc.): wireless accessory • Keep the wireless hearing user guide.
  • Page 71 Use of accessories, part of the hearing aids, transducers and cables including cables specified other than those specified by the manufacturer. or provided by the Otherwise, degradation of manufacturer of this the performance of this equipment could result in equipment could result. increased electromagnetic emissions or decreased The USB port of the...
  • Page 72 Hearing aids should not be Avoid strong physical fitted with domes / wax impacts to the ear when protection systems when wearing a hearing aid with used by clients with customized earpiece. The perforated eardrums, stability of customized inflamed ear canals or earpieces is designed for otherwise exposed middle normal use.

  • Page 73: Information On Product Safety

    21.2 Information on product safety These hearing aids are Never wash the water resistant and not microphone inputs. Doing waterproof. They are so could cause it to lose its designed to withstand special acoustic features. normal activities and occasional accidental Protect your hearing aid exposure to extreme and charging accessories...
  • Page 74 Do not place the charging a hard surface can damage accessories close to an your hearing aid or induction cooking surface. charging accessories. Conductive structures inside the charging Store your hearing aid in accessories could absorb the charger if you are not inductive energy resulting using it for a long period of in thermal destruction.
  • Page 75 • Medical examinations with Only use approved chargers MRI/NMRI scans, generating and Power Pack described magnetic fields. in this user guide for Hearing aids don’t need to charging your hearing aids, be removed when passing otherwise the devices may security gates (airports be damaged.
  • Page 76 Notes...
  • Page 80 Your hearing care professional: Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...

This manual is also suitable for:

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