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Summary of Contents for Phonak Virto M90-312
- Page 1 Phonak Virto User Guide Phonak Virto M-312/312 NW O/Titanium/10 NW O...
- Page 2 This user guide is valid for: Wireless models CE mark applied Phonak Virto M90-312 2019 Phonak Virto M70-312 2019 Phonak Virto M50-312 2019 Phonak Virto M30-312 2019...
- Page 3 Non wireless models CE mark applied Phonak Virto M90-312 NW O 2019 Phonak Virto M70-312 NW O 2019 Phonak Virto M50-312 NW O 2019 Phonak Virto M30-312 NW O 2019 Phonak Virto M90-Titanium 2019 Phonak Virto M70-Titanium 2019 Phonak Virto M90-10 NW O...
- Page 4 Your hearing aids have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure.
- Page 5 2.4 GHz–2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 14. Model Battery size Phonak Virto M-312 Phonak Virto M-312 NW O Phonak Virto M-Titanium Phonak Virto M-10 NW O...
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Page 6: Table Of Contents
Removing the hearing aid Push button Volume control 10. Adjusting Virto M-Titanium or Virto M-10 NW O with Phonak MiniControl 11. Connectivity overview Virto M-312 12. Initial pairing Virto M-312 13. Phone calls Virto M-312 14. Flight mode Virto M-312... - Page 7 Further Information 16. Care and maintenance 17. Service and warranty 18. Compliance information 19. Information and description of symbols 20. Troubleshooting 21. Important safety information 22. For the US market only, complies with the FDA regulations...
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Page 8: Quick Guide
1. Quick guide Left and right hearing aid markings Blue marking for left hearing aid. Red marking for right hearing aid. Left Right Changing batteries Remove the Open the Place battery in the sticker from the battery door. battery door with the new battery “+”... - Page 9 On/Off Push button Models with this option only: The push button on your hearing aid can have various functions. Volume control Models with this option only: To increase the volume, turn the volume control forwards. To decrease the volume, turn the volume control backwards. Flight mode Virto M-312 To enter flight mode press the push button for 7 seconds while closing the...
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Page 10: Parts Of The Hearing Aid
2. Parts of the hearing aid The following pictures show the models described in this user guide. You can identify your personal model by: • Checking “Your hearing aid details” on page 5. • Or comparing your hearing aid with the following shown models. - Page 11 Virto M-312 Sound outlet / wax protection system Custom made shell Push button Battery door Volume control (optional) Virto M-312 NW O Sound outlet / wax protection system Custom made shell Battery door Virto M-Titanium and Virto M-10 NW O Sound outlet / wax protection system Custom made shell Push button...
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Page 12: Left And Right Hearing Aid Markings
3. Left and right hearing aid markings There is a red or blue marking to tell you if it is a left or a right hearing aid. The color mark is located on the battery door, on the shell (text printed in red or blue) or shell is colored red or blue. -
Page 13: On/Off
4. On/Off The battery door is also the on/off switch. Closed battery door = hearing aid is on Opened battery door = hearing aid is off When you switch on the hearing aid you may hear a start-up melody. -
Page 14: Batteries
5. Batteries Remove the Open the Place battery in the sticker from the battery door. battery door with the new battery “+” symbol facing and wait two upwards. minutes. If it is difficult to close the battery door: Check that the battery is inserted correctly and the “+”... - Page 15 • Checking the marking on the inner side of the battery door. • Checking the following table. Model Zinc air Color ANSI battery marking on code code size package Phonak Virto M-312 brown PR41 7002ZD M-312 NW O brown PR41 7002ZD M-Titanium yellow PR70 7005ZD...
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Page 16: Putting On The Hearing Aid
6. Putting on the hearing aid (all models) Take your hearing aid up to your ear and place the ear canal part into your ear canal. -
Page 17: Removing The Hearing Aid
7. Removing the hearing aid 7.1 Removing the hearing aid with a removal handle Hold the removal handle and carefully pull the hearing aid up and out of the ear. - Page 18 7.2 Removing the hearing aid without a removal handle Put your thumb behind your lobe and gently press your ear upward to push the hearing aid out of the canal. In order to help it along, make chewing movements with your jaw. Grasp the protruding hearing aid and remove it.
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Page 19: Push Button
8. Push button Models with this option only: The push button on your hearing aid can have various functions or is not active. This depends on the programming of the hearing aid, which is indicated in your individual “Hearing aid instructions”. -
Page 20: Volume Control
9. Volume control Models with this option only: To increase the volume, turn the volume control forwards (towards nose). To decrease the volume, turn the volume control backwards (towards back of head). The volume control can be disabled by the hearing care professional. -
Page 21: Adjusting Virto M-Titanium Or Virto M-10 Nw O
10. Adjusting Virto M-Titanium or Virto M-10 NW O with Phonak MiniControl The MiniControl contains a magnet that functions like a remote control to change the settings of your Virto M-Titanium or Virto M-10 NW O. Your Virto M-Titanium or Virto M-10 NW O in combination with MiniControl can have various functions or can remain inactive. - Page 22 While the hearing aid is on, hold the magnet inside the ear canal without touching the hearing aid. Promtly remove the magnet as soon as your Virto M-Titanium or Virto M-10 NW O is in the desired program or the volume is ideal for you.
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Page 23: Connectivity Overview Virto M-312
11. Connectivity overview Virto M-312 The illustration below shows the connectivity options available for your hearing aid. Cell phone TV Connector connected to TV* Roger** * The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system. ** Roger wireless microphones can be connected to your hearing aids as well. -
Page 24: Initial Pairing Virto M-312
12. Initial pairing Virto M-312 12.1 Initial pairing to Bluetooth® enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aids will connect automatically to the device. This can take up to 2 minutes. - Page 25 Select the hearing aid in the list of Bluetooth enabled devices. This will pair both hearing aids simultaneously. A beep confirms successful pairing. For more information about pairing instructions for Bluetooth wireless technology, specific to some of the most popular phone manufacturers, go to: https://marvel-support.phonak.com...
- Page 26 12.2 Connecting to the device After your hearing aids have been paired to your device, they will automatically connect again when switched on. The connection will be maintained as long as the device remains ON and within range. Your hearing aids can be paired to up to two devices. Your hearing aids can be connected to one device at a time.
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Page 27: Phone Calls Virto M-312
13. Phone calls Virto M-312 Your hearing aids connect directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your hearing aids pick up your voice through their own microphones. Your voice Caller’s voice Bluetooth®... - Page 28 13.1 Making a call Enter the phone number and press the dial button. You will hear the ring tone through your hearing aids. Your hearing aids pick up your voice through their own microphones. 13.2 Accepting a call When receiving a call, a calling notification will be heard in the hearing aids.
- Page 29 13.3 Ending a call A call can be ended by a long press on the push button on the hearing aid (more than 2 seconds) or directly on your phone. long press > 2 sec...
- Page 30 13.4 Rejecting a call An incoming call can be rejected by a long press on the push button on the hearing aid (more than 2 seconds) or directly on your phone. long press > 2 sec...
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Page 31: Flight Mode Virto M-312
14. Flight mode Virto M-312 Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions. 14.1 Enter flight mode To disable the wireless function and enter flight mode in each hearing aid:... - Page 32 14.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: Open battery door. Close the battery door again.
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Page 33: Join Our Hearing Loss Community
15. Join our hearing loss community! On HearingLikeMe.com you will find: • Living with Hearing Loss A set of interesting articles on how to live with hearing loss. • Forum A forum to meet and engage with a growing number of people who face the same challenges. -
Page 34: Care And Maintenance
16. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid. - Page 35 Daily Daily cleaning and the use of a drying system is highly recommended. C&C line from Phonak is a complete set of cleaning products. Your hearing care professional will be glad to advise you. Never use household cleaning products (washing powder, soap, etc.) to clean your hearing aids.
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Page 36: Service And Warranty
17. Service and warranty Local warranty Please ask the hearing care professional where you purchased your hearing aid about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds and external receivers. - Page 37 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
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Page 38: Compliance Information
Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com/us/en/certificates (Phonak worldwide locations). - Page 39 The wireless models listed on page 2 are certified under: Phonak Virto M-312, models M / P / SP / UP FCC ID: KWC-IND Phonak Virto Mxx*-312 left KWC-INR Phonak Virto Mxx*-312 right Canada 2262A-IND 2262A-INR * xx denotes performance level 90, 70, 50, 30...
- Page 40 Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.
- Page 41 interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
- Page 42 Radio information of your hearing aid Antenna type Resonant loop antenna Operation frequency 2.4 GHz – 2.48 GHz Modulation GFSK, Pi/4 DPSK, GMSK Radiated power < 1 mW Bluetooth® Range Bluetooth 4.2 Dual-Mode Profiles supported HFP (Hands-free profile), A2DP Compliance with emission and immunity standards Emission standards EN 60601–1-2:2015 IEC 60601–1-2:2014...
- Page 43 Immunity standards EN 60601-1-2:2015 IEC 60601-1-2:2014 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004 IEC 61000-4-11:2004 IEC 60601-1 (§ 4.10.2):2005 ISO 7637-2:2011...
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Page 44: Information And Description Of Symbols
19. Information and description of symbols With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives. - Page 45 This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety.
- Page 46 The product is designed such that it functions Operating conditions without problems or restrictions if used as intended, unless otherwise noted in this user guide. The hearing aid models Virto M-Titanium and Virto M-10 NW O are classified IP68 (depth of 1 meter for 60 minutes) and designed to be used in all daily life situations.
- Page 47 Humidity during transportation: Up to 90% (non condensing). Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 21.2 regarding drying the hearing aid after use. Atmospheric pressure: 500 hPa to 1060 hPa The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste.
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Page 48: Troubleshooting
20. Troubleshooting Problem Causes Hearing aid not functioning Dead battery Blocked sound outlet Battery not inserted correctly Hearing aid switched off Hearing aid whistles Hearing aid not inserted correctly Earwax in ear canal Hearing aid too loud Volume too loud Hearing aid not loud enough Low battery or distorted... - Page 49 What to do Change battery (chapter 5) Clean sound outlet Insert battery correctly (chapter 5) Switch hearing aid on by completely closing the battery door (chapter 4) Insert hearing aid correctly (chapter 6) Contact your ENT/GP or hearing care professional Decrease volume if volume control available (chapter 8 + 9) Change battery (chapter 5) Clean sound outlet...
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Page 50: Important Safety Information
21. Important safety information Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. - Page 51 21.1 Hazard warnings Your Virto M-312 hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 14. The intended use of hearing aids is to amplify and transmit sound to the ears and hereby compensate for impaired hearing.
- Page 52 Hearing aid batteries are toxic if they are swallowed! Keep out of the reach of children, individuals with cognitive impairment, and pets. If batteries are swallowed, consult your physician immediately! If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician.
- Page 53 Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed. This hearing aid is not for children below 36 months. The usage of this device by children and individuals with cognitive impairment should be supervised at all times to ensure their safety.
- Page 54 Keep magnets (i.e. battery handling tool, EasyPhone magnet, etc.) at least 15 cm (6 inches) away from the active implant. If using a Phonak wireless accessory, consult the chapter “Important safety information” in your wireless accessory user guide.
- Page 55 Virto M-312 only: Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the hearing aids, including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result.
- Page 56 21.2 Information on product safety Never immerse your hearing aid in water! Protect it from excessive moisture. Always remove your hearing aid before showering, bathing, or swimming, as the hearing aid contains sensitive electronic parts. Protect your hearing aid from heat (never leave near a window or in the car).
- Page 57 If you are not using your hearing aid for a long period of time, store it in a box with a drying capsule or in a well ventilated location. This allows moisture to evaporate from your hearing aid and prevents a potential impact on its performance. Always use new batteries for your hearing aid.
- Page 58 Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: Medical or dental examination with X-ray (also CT scan). Medical examinations with MRI/NMRI scans, generating magnetic fields.
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Page 59: For The Us Market Only, Complies With The Fda Regulations
22. For the US market only, complies with the FDA regulations Important information: Cell phones Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones. According to the ANSI 63.19 (American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Instruments) standard, the compatibility of a particular... - Page 60 Note: the performance of individual hearing aids may vary with individual cell phones. Therefore, please try the hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase.
- Page 61 Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:...
- Page 62 (v) Unilateral hearing loss of sudden or recent onset within the previous 90 days. (vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
- Page 63 Important Notice for Prospective Hearing Aid Users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
- Page 64 enable the audiologist or dispenser to select and fit a hearing aid to your individual needs. If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase...
- Page 65 Children with Hearing Loss In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss.
- Page 66 Important notice for Prospective Noise Generator users The Tinnitus Balance noise generator is a broadband sound Generator which may have been enabled in your hearing aid. It provides a means of sound enrichment that can be used as part of a personalized tinnitus management program to provide temporary relief from tinnitus.
- Page 67 The noise generator should never be used at uncomfortable levels. For more information visit www.phonak.com...
- Page 68 Your hearing care professional: Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...
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Questions and answers
Why can’t I lower the volume? Vitro M90.
The volume control on your Phonak Virto M90-312 may be disabled by your hearing care professional. If your device has this option and you cannot lower the volume, consult your hearing care professional to check if the volume control is enabled.
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