Beltone Amaze BER13 User Manual

Beltone Amaze BER13 User Manual

Receiver-in-the-ear hearing aids
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User guide
Receiver-In-The-Ear hearing aids
400975011US-18.07-Rev.A.indd 1
13-07-2018 13:56:39

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Summary of Contents for Beltone Amaze BER13

  • Page 1 User guide Receiver-In-The-Ear hearing aids 400975011US-18.07-Rev.A.indd 1 13-07-2018 13:56:39...
  • Page 2 Left Hearing Aid Right Hearing Aid Serial number Serial number Model number Model number Receiver type Receiver type Low Power Low Power Medium Power Medium Power High Power High Power Ultra Power Ultra Power Receiver length Receiver length Battery size Open/ standard Small Small...
  • Page 3 Programme Beep Description Specific features supported by your hearing system: Smart Start on page 12 Auto-Phone on page 21 Tinnitus Breaker Pro on page 25 Hearing aid type designations for models included in this user guide are: BER13, FCC ID: X26BER13, IC: 6941C-BER13. Please see page 7 for list of models referring to all types. This device includes an RF transmitter which operates in the frequency band of 2.4 GHz –...
  • Page 4: Introduction

    Introduction Congratulations on the purchase of your new hearing aids. Beltone’s innovative sound technology and design, combined with the customized programming selected by your hearing care professional, will make hearing a more enjoyable experience. Please read this manual carefully in order to fully benefit from the use of your hearing aids. With proper care, maintenance, and usage, your hearing aids will serve you in better communication for many years.
  • Page 5: Becoming Accustomed To Amplification

    Successfully adapting to the amplification your hearing aid provides takes time and consistent use. You will enjoy more benefits from your Beltone hearing aid by taking the following actions: • Wear the hearing aid regularly in order to get comfortable with using it.
  • Page 6: Statement

    Statement This device complies with part 15 of the FCC rules and ISED rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.
  • Page 7 93/42/EEC for medical devices (MDD) • Hereby, Beltone A/S declares that the radio equipment types BRIE are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet ad- dress: www.beltone-hearing.com/en/declarations •...
  • Page 8: Table Of Contents

    Contents Introduction ............. 4 Telephone use ..........20 Intended use ........... 4 Cellular phones ..........21 Becoming accustomed to amplification ..5 Auto-Phone ........... 22 8.2.1 Place the Auto-Phone magnet ....... 22 Statement ............6 8.2.2 How to use Auto-Phone ......... 23 Contents ............
  • Page 9 (US Only) ......49 Wireless accessories ........35 Children with hearing loss (US Only) .... 50 12.1 Using Beltone hearing aids with iPhone, iPad, Technical specifications ........ 52 and iPod touch (optional) ....... 34 Troubleshooting guide ......... 56 Intended use of smartphone apps ....
  • Page 10: Descriptions

    6 Descriptions 6.1 Your hearing aid Receiver wire Open Dome Tulip Dome Power Dome RIE mold Sports lock Battery door Receiver Multi-function button 10. Microphones 11. Low Power (LP) receiver 12. Medium Power (MP) receiver 13. High Power (HP) receiver 14.
  • Page 11: Recognising Left And Right Hearing Aid

    Recognising left and right hearing aid If you have two hearing aids, they may be tuned differently. One for your left ear, the other for your right. Do not swap them. Please pay attention to this when cleaning, storing and inserting the hearing aids. Left Right You might want to ask your hearing care practitioner to mark your hearing aids with a colored Left and Right...
  • Page 12: Getting Started

    Getting started Once you have placed the hearing aids on your ears, you can turn them on. The hearing aid always starts in program 1 and with the preset volume. On/Off function 1. Close the battery door to turn on the hearing aid in program 1 (one). 2.
  • Page 13: Low Battery Indicator

    3. At night, switch off the hearing aid and open the battery door completely to allow moisture to evaporate and prolong the hearing aid’s lifespan. 4. If the hearing aid is experiencing frequent loss of connection to Beltone wireless accessories, contact your hearing care professional for a list of low impedance batteries.
  • Page 14: Low Battery Indicator When Paired With Wireless Accessories Only

    7.3.1 Low battery indicator when paired with wireless accessories only The batteries drain faster when you use wireless functionalities like streaming from your smartphone or from your TV via our TV Streamer. As the battery power goes down, the wireless functions stop working. A short melody every five minutes indicates that battery power is too low.
  • Page 15: Insert/Remove Hearing Aid

    Insert/Remove hearing aid For comfort, always turn off your hearing aids before you insert or remove them. 7.4.1 Insert Earmold 1. Hold the earmold between your thumb and index finger and position its sound outlet in your ear canal. 2. Slide the earmold all the way into your ear with a gentle, twisting movement. 3.
  • Page 16: Remove Earmold

    7.4.2 Remove earmold 1. Lift the hearing aid from behind the ear. For a moment, let it hang beside your ear. 2. Gently pull the removal cord (not the hearing aid or the tubing) to pull the hearing aid from the ear. NOTE: For custom earmolds, grasp the removal cord and pull the earmold outward.
  • Page 17: Remove Wire With Dome

    7.4.4 Remove wire with dome 1. Hold the wire with your thumb and forefinger and remove it. 7.4.5 Sports lock If needed, your hearing care professional will apply and adjust the Sports lock. Operation of the hearing aid 7.5.1 Multi-function button The multi-function button will allow you to use up to four different listening programmes, each of them suit- able for certain situations.
  • Page 18 Multi-function button If necessary, your hearing care practitioner can change the default settings for the multi-function button and fill in the following table to indicate the new settings: Multi-function button action Default setting New setting Short press up Increases volume Short press down Decreases volume Long press up (3 seconds)
  • Page 19 NOTE: If you have two hearing aids with the Synchronized Push Button enabled, program changes to one hearing aid automatically repeats in the second hearing aid. When you change a program in one hearing aid, it responds with one or more beeps. The same number of confirmation beeps follow in the second aid.
  • Page 20: Telephone Use

    Telephone use Your hearing aid allows you to use the telephone as you normally do. However, finding the optimal position for your telephone may require practice. One or more of the following suggestions may be helpful: 1. Dependent on your fitting and hearing status, either hold the telephone up to your ear canal or hold it close to the hearing aid microphones as illustrated.
  • Page 21: Cellular Phones

    Cellular phones Your hearing aid complies with the most stringent Standards of International Electromagnetic Compatibility. Any degree of disturbance can be due to the nature of your particular cellular phone or of your wireless telephone service provider. NOTE: If you find it difficult to obtain a good result while using your cellular phone, your hearing care professional will be able to give you advice on available wireless accessories to enhance listening capabilities.
  • Page 22: Place The Auto-Phone Magnet

    8.2.1 Place the Auto-Phone magnet Follow these steps in order to place the Auto-Phone magnet properly: Clean the telephone thoroughly. Remove foil from magnet. Place the magnet. WARNING: IF A MAGNET IS SWALLOWED, SEEK IMMEDIATE ASSISTANCE FROM A MEDICAL PRACTITIONER. NOTE: Ask your hearing care professional to enable Auto-Phone as one of your programmes.
  • Page 23: How To Use Auto-Phone

    8.2.2 How to use Auto-Phone 1. Lift the telephone to your ear. 2. When you hear a short melody, the phone program is active. NOTE: You may need to move the telephone receiver slightly to find the best position for reliable Auto-Phone activation and a good hearing experience on the telephone.
  • Page 24: Flight Mode (Optional)

    WARNING: When boarding a flight or entering an area where RF transmitters are prohibited, deactive wireless functionality. Your Beltone Amaze hearing aid allows you to control it from your smartphone or Beltone Direct Remote Control 2. However, in some areas you are requested to turn off wireless communication.
  • Page 25: Tinnitus Breaker Pro (Tbp) Module

    9 Tinnitus Breaker Pro module Your Beltone hearing aid includes the Tinnitus Breaker Pro (TBP) module, a tool for generating sounds to be used in tinnitus management programmes to relieve suffering from tinnitus. The TBP can generate sounds adjusted to the specific therapeutic needs and your personal preference as determined by your doctor, audiologist, or hearing care professional.
  • Page 26: Explanation Of How The Device Functions

    9.2.2 Explanation of how the device functions The TBP module is a frequency and amplitude shaped white-noise generator. Noise signal level and frequency characteristics can be adjusted to the specific therapeutic needs as determined by your doctor, audiologist or hearing care professional. Your doctor, audiologist or hearing care professional can modulate the generated noise with the purpose of making it more pleasant.
  • Page 27: The Scientific Concepts That Form The Basis For The Device

    Additionally since the hearing aid has a volume control then the background noise level monitored by the hearing aid and the volume control can be used simultaneously to adjust the generated noise level in both hearing aids. 9.2.3 The scientific concepts that form the basis for the device The TBP module provides sound enrichment with the aim of surrounding the tinnitus sound with a neutral sound, which is easily ignored.
  • Page 28: Using Tbp With Smartphone Apps

    9.2.5 Using TBP with smartphone apps The tinnitus Breaker Pro control via hearing aid push buttons can be enhanced with wireless control from a TBP control app on a smartphone or mobile device. This functionality is available in supported hearing aids when a hearing care professional has enabled the TBP functionality during fitting of the hearing aid.
  • Page 29: Prescription Use Of A Tinnitus Breaker Pro (Tbp) Hearing Aid

    High-pass filter Low-pass filter 500 Hz 2,000 Hz 750 Hz 3,000 Hz 1,000 Hz 4,000 Hz 1,500 Hz 5,000 Hz 2,000 Hz 6,000 Hz 8,000 Hz 9.3.3 Prescription use of a Tinnitus Breaker Pro hearing aid The TBP module should be used as prescribed by your doctor, audiologist or hearing healthcare profes- sional.
  • Page 30: Important Notice For Prospective Sound Generator Users

    9.3.4 Important notice for prospective sound generator users A tinnitus masker is an electronic device intended to generate noise of sufficient intensity and bandwidth to mask internal noises. It is also used as an aid in hearing external noises and speech. Good health practice requires that a person with a tinnitus condition have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before using a sound generator.
  • Page 31: Tinnitus Breaker Pro Precautions

    9.4.1 Tinnitus Breaker Pro precautions 1. Should the user develop any side effects from using the sound generator, such as dizziness, nausea, headaches, perceived decrease in auditory function or increase in tinnitus perception, the user should discontinue use of the sound generator and seek medical evaluation. 2.
  • Page 32 7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. 8. Pain or discomfort in the ear. CAUTION: The maximum output of the sound generator falls into the range that can cause hear- ing loss according to OSHA regulations. In accordance with NIOSH recommendations, the user should not use the sound generator for more than eight (8) hours a day when this is set to a level of 85 db SPL or above.
  • Page 33: The Receiver

    10 The receiver The receiver delivers the sound to the ear canal. It is important that the receiver and the dome/RIE mold fit correctly in your ear. If the receiver or the dome/RIE mold irritate your ear in any way and prevent you from wearing your hearing aid, please contact your hearing care professional.
  • Page 34: Tulip Domes

    11.2 Tulip domes The Tulip domes are mounted in a similar manner to the ordinary domes, but a few extra steps are required. The Tulip domes consist of two “petals”. Follow these steps to mount domes: 1. Push the largest petal away from the receiver using a finger. This bends the petal forward. 2.
  • Page 35: Wireless Accessories

    Please find the list of available wireless accessories below: Beltone Direct TV Link 2 allows you to stream the audio from TV sets and virtually any other audio source to your hearing aids at a volume level that suits you.
  • Page 36: Using Beltone Hearing Aids With Iphone, Ipad, And Ipod Touch (Optional)

    • Do not disable app notifications. • Install updates to keep the app working correctly. • Only use the app with hearing aids from Beltone. Beltone takes no responsibility if the app is used with other hearing aids. • If you want a printed version of the smartphone app user guide, please go to our website at www.
  • Page 37: Beltone Remote Care (Optional)

    14 Beltone Remote Care (Optional) If you sign up to use the Beltone Remote Care service available with your hearing aids, you can allow your hearing aids to be adjusted remotely without even having to travel from where you are at the moment. This allows you to experience unprecedented freedom and flexibility: 1.
  • Page 38: Care And Maintenance

    Care and maintenance Please follow the instructions below to have the best user experience and to prolong the durability of your hearing aids: 1. Keep your hearing aids dry and clean. 2. Open the battery door to dry out your hearing aids when you are not wearing them. 3.
  • Page 39: Daily Maintenance

    15.1 Daily maintenance It is important to keep your hearing aid clean and dry. On a daily basis, clean the hearing aids using a soft cloth or tissue. In order to avoid damage due to humidity or excessive perspiration, the use of a drying kit is recommended.
  • Page 40: Changing Wax Guards

    15.4 Changing wax guards If you wear a dome, remove it before following this procedure. To replace wax guards: Carrying box with eight Insert the removal tip of the tool into Slowly pull the wax guard straight wax guard tools. the used wax guard so that the shaft out.
  • Page 41: General Warnings

    General warnings 1. Consult a hearing care professional if you think there may be a foreign object in your ear canal, if you experience skin irritation, or if excessive earwax accumulates with the use of the hearing aid. 2. Different types of radiation, from e.g. NMR, MRI, or CT scanners, may damage hearing aids. It is recommended not to wear hearing aids during these or other similar procedures.
  • Page 42 IEC 60601-1, IEC 60065, or IEC 60950-1, as appropriate (wired connection, for example HI-PRO, SpeedLink). NOTE: For use of wireless functionality only use Beltone wireless accessories. For further guidance regarding e.g. pairing, please refer to the user guide of the relevant Beltone wireless accessory. 400975011US-18.07-Rev.A.indd 42...
  • Page 43: General Precautions - Wireless Hearing Aids

    2. For use of wireless functionality only use Beltone wireless accessories. For further guidance, please refer to the User Guide of the relevant wireless accessory. 3. Only connect Beltone hearing aids to Beltone wireless accessories intended and qualified to be used with Beltone hearing aids.
  • Page 44: Auto-Phone Warnings

    30 cm (12") away from magnetically sensitive devices (e.g. pacemakers). 18.1 Auto-Phone precautions 1. If you experience frequent signal loss or noise during calls, move the Auto-Phone magnet to another place on the telephone receiver. 2. Only use magnets supplied by Beltone. 400975011US-18.07-Rev.A.indd 44 13-07-2018 13:56:49...
  • Page 45: Battery Warnings

    Battery warnings Batteries contain dangerous substances and should be disposed of carefully in the interest of your safety and for the environment. Please note: 1. Keep batteries away from pets, children and mentally challenged persons. 2. DO NOT place batteries in your mouth. Consult a physician immediately if a battery has been swal- lowed, as they can be harmful to your health.
  • Page 46 WARNING: BATTERIES MAY LEAK. REMOVE THE BATTERY IF YOU LEAVE THE HEARING AIDS UNUSED FOR LONGER PERIODS. WARNING: DO NOT RECHARGE ZINC AIR BATTERIES – THEY MAY LEAK OR EXPLODE. WARNING: ZINC AIR BATTERIES CAN BE HARMFUL TO YOUR HEALTH: CONSULT A PHYSICIAN IMMEDIATELY IF A BATTERY HAS BEEN SWALLOWED.
  • Page 47: Hearing Aid Expectations

    Hearing aid expectations A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Consistent use of the hearing aid is recommended. In most cases, infrequent use does not permit you to attain full benefit from it. The use of a hearing aid is only part of hearing rehabilitation and may need to be supplemented by auditory training and instructions in lip-reading.
  • Page 48: Warning To Hearing Aid Professionals (Us Only)

    Warning to hearing aid professionals (US Only) A hearing care professional should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid professional determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: 1.
  • Page 49: Important Notice For Prospective Hearing Aid Users (Us Only)

    Important notice for prospective hearing aid users (US Only) Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otolo- gists or otorhinolaryngologists.
  • Page 50: Children With Hearing Loss (Us Only)

    Children with hearing loss (US Only) In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language develop- ment and the educational and social growth of a child.
  • Page 51 400975011US-18.07-Rev.A.indd 51 13-07-2018 13:56:49...
  • Page 52: Technical Specifications

    24 Technical specifications RIE - LP receiver Models: AMZ1764-DRW, AMZ964-DRW, AMZ664-DRW MAXIMUM OUTPUT (OSPL 90) 2cc Coupler Reference test gain (60 dB SPL input) Max. Full-on gain (50 dB SPL input) Max. Maximum output (90 dB SPL input) 500 Hz Total harmonic distortion 800 Hz 1600 Hz...
  • Page 53 RIE - MP receiver Models: AMZ1764-DRW, AMZ964-DRW, AMZ664-DRW MAXIMUM OUTPUT (OSPL 90) 2cc Coupler Reference test gain (60 dB SPL input) Max. Full-on gain (50 dB SPL input) Max. Maximum output (90 dB SPL input) 500 Hz Total harmonic distortion 800 Hz 1600 Hz Frequency (Hz)
  • Page 54 RIE - HP receiver Models: AMZ1764-DRW, AMZ964-DRW, AMZ664-DRW MAXIMUM OUTPUT (OSPL 90) 2cc Coupler Reference test gain (60 dB SPL input) Max. Full-on gain (50 dB SPL input) Max. Maximum output (90 dB SPL input) 500 Hz Total harmonic distortion 800 Hz 1600 Hz Equivalent input noise, w/o Noise reduction...
  • Page 55 RIE - UP receiver Models: AMZ1764-DRW, AMZ964-DRW, AMZ664-DRW MAXIMUM OUTPUT (OSPL 90) 2cc Coupler Reference test gain (60 dB SPL input) Max. Full-on gain (50 dB SPL input) Max. Maximum output (90 dB SPL input) 500 Hz Total harmonic distortion 800 Hz 1600 Hz Equivalent input noise, w/o Noise reduction...
  • Page 56: Troubleshooting Guide

    25 Troubleshooting guide SYMPTOM CAUSE Feedback, “whistling” Is your earmold or dome inserted correctly? Is the volume very loud? Is the receiver wire broken or the earmold clogged? Are you holding an object (e.g. a hat, a telephone receiver) close to a hearing aid? Is your ear full of wax? No sound...
  • Page 57 POSSIBLE REMEDY Put it in again. Reduce it. Replace or visit your hearing care professional. Move your hand away to create more space between the hearing aid and the object. Visit your physician. Switch it on. Insert a new battery. Replace with a new one.
  • Page 58 SYMPTOM CAUSE Sound is distorted, sputtering Is the battery dead? or weak? Is the battery dirty? Is the receiver wire broken or the earmold clogged? Did your hearing aid get moist? Battery drains very quickly Did you leave your hearing aid switched on for long periods of time? Is the battery old? 400975011US-18.07-Rev.A.indd 58 13-07-2018 13:56:51...
  • Page 59 POSSIBLE REMEDY Replace it with a new one. Clean it or replace it with a new one. Visit your hearing care professional. Use a desiccant. Always switch off your hearing aid when you are not using them, e.g. during the night. Check the date on the battery packaging.
  • Page 60: Warranties And Repairs

    26 Warranties and repairs Beltone provides a warranty on hearing aids in the event of defects in workmanship or materials, as de- scribed in applicable warranty documentation. In its service policy, Beltone pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact initiative, Beltone is committed to doing this in line with environment-friendly best practices.
  • Page 61: Advisories

    28 Advisories The Advisories section contains important information which must be fully understood, shared and followed at all times. Non-compliance may lead to severe personal injuries and/or equipment damages. Be aware of information marked with the following symbols: WARNING points out a situation that could lead to serious injuries. CAUTION indicates a situation that could lead to minor and moderate injuries.
  • Page 62: Acknowledgments

    29 Acknowledgments Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright (c) 2014, Kenneth MacKay All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: •...
  • Page 63 Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. © 2018 GN Hearing A/S. All rights reserved. Beltone is a trademark of GN Hearing A/S. Apple, the Apple logo, iPhone, iPad, iPod touch are trademarks of Apple Inc., registered in the U.S.
  • Page 64 Any issues relating to the EU Medical Device Directive 93/42/EEC or EU Radio Equipment Directive 2014/53/EU should be directed to Beltone A/S. Manufacturer according to EU Medical Manufacturer according Device Directive 93/42/EEC: to FDA: Beltone A/S Beltone Lautrupbjerg 7 8001 E Bloomington Freeway...

This manual is also suitable for:

Amaze amz1764-drwAmaze amz664-drwAmaze amz964-drwAmaze

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