Sonic Enchant series User Manual
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Sonic Enchant series User Manual

In-the-ear hearing aid
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User Guide
only for 2.4 GHz models
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Summary of Contents for Sonic Sonic Enchant series

  • Page 1 Enchant User Guide only for 2.4 GHz models www.sonici.com...
  • Page 3 USER GUIDE ITE Model overview This booklet is valid for the Sonic Enchant family in the following hearing aid models, battery sizes, and styles: Models Enchant 100 - ET100 Enchant 80 - ET80 Enchant 60 - ET60 Enchant 40 - ET40...
  • Page 4 SONIC Introduction to this booklet This booklet shows you how to use and maintain your new hearing aid. Please read the booklet carefully including the warning sections. This will help you to achieve the full benefit of your new hearing aid.
  • Page 5 USER GUIDE ITE Intended use The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing within mild to severe hearing loss. This hearing aid is intended for use by adults and children older than 36 months.
  • Page 6 SONIC Identify your hearing aid For your in-the-ear hearing aid, there are several different styles available with different battery sizes. Please see the model overview for your style and battery size. This will make it easier for you to navigate through this booklet.

  • Page 7: Table Of Contents

    USER GUIDE ITE Table of contents Size 10 battery (CIC shown) Size 312 battery (ITC shown) Size 13 battery (ITE HS shown) Identify left and right hearing aid MultiTool for handling batteries and cleaning Turn the hearing aid ON and OFF When to replace a battery Replace the battery Insert the hearing aid...
  • Page 8 Using hearing aids with iPhone, iPad, and iPod touch Pairing hearing aid with iPhone Re-connect your hearing aids to your iPhone, iPad, or iPod touch Sonic SoundLink 2 app Wireless accessories (optional) Other options Tinnitus SoundSupport (optional) Guidelines for tinnitus sound...
  • Page 9 USER GUIDE ITE Change volume with push button Change volume with volume wheel Hearing aid with Bluetooth ® Limitation on use time Important information for hearing care professionals about Tinnitus SoundSupport Warnings related to Tinnitus SoundSupport General warnings Troubleshooting guide Water &...

  • Page 10: Size 10 Battery (Cic Shown)

    SONIC Size 10 battery (CIC shown) What it is and does Push button Sound outlet (optional) Sound out Microphone inlet Mute, change Sound in volume and program Battery drawer Contains the battery and functions as on/off switch Pull out string...

  • Page 11: Size 312 Battery (Itc Shown)

    USER GUIDE ITE Size 312 battery (ITC shown) What it is and does Push button Volume wheel (optional) Mute, change (optional) volume and Change program volume Battery drawer Contains the battery and functions as on/off switch Microphone inlet Sound in Vent Sound outlet Sound out...

  • Page 12: Size 13 Battery (Ite Hs Shown)

    SONIC Size 13 battery (ITE HS shown) What it is and does Push button (optional) Volume wheel (optional) Mute, change volume Change volume and program Microphone inlet Sound in Battery drawer Contains the battery Vent and functions as on/off switch...

  • Page 13: Identify Left And Right Hearing Aid

    USER GUIDE ITE Identify left and right hearing aid It is important to distinguish between the left and the right hearing aid as they might be shaped and programmed differently. A BLUE shell, dot or text identifies the LEFT hearing aid* A RED shell, dot or text identifies the RIGHT hearing aid*...

  • Page 14: Multitool For Handling Batteries And Cleaning

    SONIC MultiTool for handling batteries and cleaning The MultiTool contains a magnet that makes it easier to replace the battery in the hearing aid. It also contains a brush and a wire loop for cleaning and removing ear wax from your earpiece. If you need a new MultiTool, please contact your hearing care professional.

  • Page 15: Turn The Hearing Aid On And Off

    USER GUIDE ITE Turn the hearing aid ON and OFF The battery drawer is also used to switch the hearing aid on and off. To preserve the battery, make sure your hearing aid is switched off when you are not wearing it. If you wish to return to the standard settings of the hearing aid programmed by your hearing care professional, simply open and then close the battery drawer.

  • Page 16: When To Replace A Battery

    SONIC When to replace a battery When it is time to replace the battery, you will hear three beeps repeated at moderate intervals until the battery runs out. Three beeps* Four beeps The battery is running low The battery has run out...

  • Page 17: Replace The Battery

    USER GUIDE ITE Replace the battery 1. Remove Fully open the battery drawer. Remove the battery. 2. Uncover Remove the sticky label from the + side of the new battery. Tip: Wait 2 minutes so that the battery can draw air, to ensure optimal functioning.
  • Page 18 SONIC 4. Close Close the battery drawer. The hearing aid will play a jingle through the earpiece. Hold the earpiece close to your ear to hear the jingle. The MultiTool can be used for battery change. Use the magnetic end to remove and insert batteries.

  • Page 19: Insert The Hearing Aid

    USER GUIDE ITE Insert the hearing aid Step 1 Place the tip of the hearing aid in your ear canal. Step 2 Gently pull your ear outwards and push the hearing aid into the ear canal, twisting slightly if necessary. Follow the natural contour of the ear canal.

  • Page 20: Remove Your Hearing Aid

    SONIC Remove your hearing aid Hold the hearing aid by the pull-out string (if available). Gently pull the hearing aid from the ear canal. If your hearing aid doesn’t have a pull-out string, you can remove it by pulling on the edge of the hearing aid.

  • Page 21: Caring For Your Hearing Aid

    USER GUIDE ITE Caring for your hearing aid When handling your hearing aid, hold it over a soft surface to avoid damage if you drop it. Cleaning the hearing aid Carefully brush away debris from the microphone inlets with a clean brush. Gently brush the surface. Make sure that the filters do not fall off.
  • Page 22 SONIC Clean the vent by pressing the brush through the hole while twisting it slightly. Vent If the vent is very small, a special tool may be required. Please consult your hearing care professional. Vent Important Notice Use a soft, dry cloth to clean the hearing aid.

  • Page 23: Filter Replacement

    USER GUIDE ITE Filter replacement The filters keep wax and debris from damaging the hearing aid. If the filters become clogged, please replace the filters or contact your hearing care professional. · ProWax miniFit filter protects the sound outlet. · O-Cap and T-Cap protect the microphone inlet. Please refer to the following pages for instructions on how to replace the appropriate filters.

  • Page 24: Replace Prowax Minifit Filter

    SONIC Replace ProWax miniFit filter New filter 1. Tool Remove the tool from the shell. The tool has two pins, one empty for removal and one with the new ProWax miniFit filter. 2. Remove New filter Push the empty pin into the ProWax miniFit filter in the hearing aid and pull it out.

  • Page 25: Replace T-Cap Filter (Hearing Aids With Size 10 Batteries)

    USER GUIDE ITE Replace T-Cap filter (hearing aids with size 10 batteries) 1. Tool New filter Remove the tool from the packaging. The tool has two ends, one for removal and one with the new T-Cap filter. 2. Remove Push the tool fork under the top edge of the used T-Cap filter and lift it out.
  • Page 26 SONIC Replace O-Cap filter (hearing aids with size 312 and size 13 batteries) 1. Tool Remove the tool from the New filter packaging. The tool has two ends, one for removal and one with the new O-Cap filter. 2. Remove...

  • Page 27: Flight Mode

    USER GUIDE ITE Flight mode (hearing aids with Bluetooth ® push button) When boarding an airplane or entering an area in which it is prohibited to radiate radio signals, for example during flight, flight mode must be activated. The hearing aid will still be working. It is only necessary to activate flight mode on one hearing aid, to turn off Bluetooth on both hearing...

  • Page 28: Optional Features And Accessories

    SONIC Optional features and accessories The features and accessories described on the following pages are optional. Please contact your hearing care professional to find out how your hearing aid is programmed. If you experience difficult listening situations, a special program may be helpful.

  • Page 29: Change Programs

    USER GUIDE ITE Change programs Your hearing aid can have up to 4 different programs.These are programmed by your hearing care professional. Press the button to change program. Use a short press if the push button is used for program change only and a long press if it is also used for volume control.
  • Page 30 SONIC To be filled out by the hearing care professional Program Sound you will hear When to use when activated “1 beep” “2 beeps” “3 beeps” “4 beeps” Program change: Independent Synchronized* LEFT RIGHT Short press Long press * Only available for models with NFMI...

  • Page 31: Change Volume With Push Button

    USER GUIDE ITE Change volume with push button The push button allows you to adjust the volume. You may hear a click when you turn the volume up or down. A short press on the RIGHT hearing aid increases the volume A short press on the LEFT hearing aid decreases the volume Maximum...

  • Page 32: Change Volume With Volume Wheel

    SONIC Change volume with volume wheel The volume wheel allows you to adjust the volume. You may hear a click when you turn the volume up or down. Turn forward to turn up volume Turn backwards to turn down the volume...

  • Page 33: Mute The Hearing Aid

    USER GUIDE ITE Mute the hearing aid Use the mute function if you need to silence the hearing aid. Only available for hearing aids with push button. Apply a very long press (4 seconds) to the push button to mute the hearing aid. To reactivate the hearing aid, push the button briefly.

  • Page 34: Using Hearing Aids With Iphone, Ipad, And Ipod Touch

    SONIC Using hearing aids with iPhone, iPad, and iPod touch Your hearing aids are Made for iPhone and allow ® for direct communication and control with an iPhone , iPad or iPod touch. ® ® ® For assistance in pairing and using these products...

  • Page 35: Pairing Hearing Aid With Iphone

    USER GUIDE ITE Pairing hearing aid with iPhone 1. Settings 2. General Bluetooth Accessibility General Open your iPhone and On the “General” go to “Settings”. screen, choose Make sure Bluetooth "Accessibility". ® is on. Then choose “General”.
  • Page 36 SONIC 3. Accessibility 4. Prepare MFi Hearing Devices On the “Accessibility” Open and close the screen, choose battery drawer on both “MFi Hearing Devices”. hearing aids, and place them close to your iPhone. The hearing aids remain in pairing mode for 3 minutes.
  • Page 37 USER GUIDE ITE 5. Select 6. Confirm pairing Andrea’s Hearing Devices Bluethooth Pairing Sonic Enchant 100 Request "Andrea's Hearing Devices" would like to pair with your iPhone Cancel Pair Your iPhone will detect Confirm pairing. the hearing aids for If you have two pairing.

  • Page 38: Re-Connect Your Hearing Aids To Your Iphone, Ipad, Or Ipod Touch

    SONIC Re-connect your hearing aids to your iPhone, iPad, or iPod touch When you turn off your hearing aids or Apple device, these will no longer be connected. To connect them again, turn on your hearing aids by opening and closing the battery door.

  • Page 39: Sonic Soundlink 2 App

    Sonic SoundLink 2 app for iPhone, iPad, iPod touch, and Android™ devices offers an intuitive and discreet way to control your hearing aid. Sonic SoundLink 2 app also enables you to connect and control an endless range of other devices by linking to IFTTT via the internet.
  • Page 40 SONIC Please find more details here: www.sonici.global/connectivity. Apple, the Apple logo, iPhone, iPad, iPod touch, and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play,...

  • Page 41: Wireless Accessories (Optional)

    RC-A RC-A remote control offers the ability to change programs, adjust volume or mute your hearing aid. Sonic SoundLink 2 app Offers an intuitive and discreet way to control your hearing aids. For iPhone, iPad, iPod touch, and Android devices.

  • Page 42: Other Options

    SONIC Other options Telecoil – only optional for some styles* Telecoil helps you hear better when using a telephone with a built-in loop or when you are in buildings with teleloop systems such as theaters, churches, or lecture rooms. This symbol or a similar sign is shown wherever a teleloop has been installed.

  • Page 43: Tinnitus Soundsupport (Optional)

    USER GUIDE ITE Tinnitus SoundSupport (optional) Intended use of Tinnitus SoundSupport Tinnitus SoundSupport is a tool intended to generate sounds to provide temporary relief for patients suffering from tinnitus as part of a tinnitus management program. The target population is the adult population (over 18 years old).

  • Page 44: Guidelines For Tinnitus Sound Generator Users

    SONIC Guidelines for tinnitus sound generator users These instructions contain information about Tinnitus SoundSupport, which may have been enabled in your hearing aids by your hearing care professional. Tinnitus SoundSupport is a tinnitus management device intended to generate sound of sufficient intensity and bandwidth to help manage tinnitus.

  • Page 45: Sound Options And Volume Adjustment

    USER GUIDE ITE Sound options and volume adjustment Tinnitus SoundSupport is programmed by your hearing care professional to match your hearing loss and preferences for tinnitus relief. It offers a number of different sound options. Together with your hearing care professional, you can select your preferred sound(s).
  • Page 46 SONIC Mute If you are in a program for which Tinnitus SoundSupport is activated, the mute functionality will mute only the environmental sounds, and not the sound from Tinnitus SoundSupport. See chapter: “Mute the hearing aid”. Volume adjustments with Tinnitus SoundSupport...

  • Page 47: Change Volume With Push Button

    USER GUIDE ITE Change volume with push button See section “Change volume with push button” for illustration. A) How to change Tinnitus SoundSupport volume in each ear separately To increase volume (on one hearing aid only), use a short press on the push button repeatedly until desired level is reached.

  • Page 48: Change Volume With Volume Wheel

    SONIC Change volume with volume wheel See section “Change volume with volume wheel” for illustration. A) How to change Tinnitus SoundSupport volume in each ear separately To increase volume (on one hearing aid only), turn the volume wheel forward. To decrease volume (on one hearing aid only), turn the volume wheel backwards.

  • Page 49: Hearing Aid With Bluetooth

    USER GUIDE ITE Hearing aid with Bluetooth ® If your hearing aid has Bluetooth connection, you ® will be able to adjust the environmental sounds in a program with Tinnitus SoundSupport with SoundLink 2 or SoundClip-A. SoundLink 2 app for iPhone, iPad, iPod touch, and Android™...

  • Page 50: Limitation On Use Time

    SONIC Limitation on use time Daily use The volume levels of Tinnitus SoundSupport can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time. Your hearing care professional will advise you of the maximum amount of time per day you should use Tinnitus SoundSupport.

  • Page 51: Important Information For Hearing Care Professionals About Tinnitus Soundsupport

    USER GUIDE ITE Important information for hearing care professionals about Tinnitus SoundSupport Device description Tinnitus SoundSupport is a module function that can be enabled in the hearing aids by the hearing care professional. Maximum wearing time The wearing time of Tinnitus SoundSupport will decrease as you increase the level above 80 dB(A) SPL.
  • Page 52 · Note the max wearing time for each program for which Tinnitus SoundSupport is activated. · Write those values in the table: “Tinnitus SoundSupport: Limitation on use”, in the back of this booklet. · Instruct your patient accordingly. The Tinnitus SoundSupport is manufactured for Sonic Innovations, Inc.

  • Page 53: Warnings Related To Tinnitus Soundsupport

    USER GUIDE ITE Warnings related to Tinnitus SoundSupport If your hearing care professional has activated the sound generator Tinnitus SoundSupport, please pay attention to the following warnings. There are some potential concerns associated with the use of any sound generated by a tinnitus management device.
  • Page 54 SONIC Maximum wearing time Always follow the maximum wearing time per day of the Tinnitus SoundSupport advised by your hearing care professional. Prolonged use may lead to worsening of your tinnitus or of your hearing loss.

  • Page 55: General Warnings

    USER GUIDE ITE General warnings You should familiarize yourself fully with the following general warnings before using your hearing aid for your personal safety and to ensure correct use. Please note that a hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions.
  • Page 56 SONIC Choking hazards & risk of swallowing batteries and other small parts · Hearing aids, their parts, and batteries should be kept out of reach of children and anyone who might swallow these items or otherwise cause injury to themselves.
  • Page 57 USER GUIDE ITE General warnings Dysfunction · Be aware of the possibility that your hearing aid may stop working without notice. Keep this in mind when you depend on warning sounds (for example when you are in traffic). The hearing aids may stop functioning, for instance if the batteries have expired or if the tubing is blocked by moisture or ear wax.
  • Page 58 SONIC Heat and chemicals · The hearing aid must never be exposed to extreme heat, for example, left inside a parked car in the sun. · The hearing aid must not be dried in microwave ovens or other ovens. · The chemicals in cosmetics, hairspray, perfume, aftershave lotion, suntan lotion and insect repellent can damage the hearing aid.
  • Page 59 USER GUIDE ITE General warnings Interference · The hearing aid has been thoroughly tested for interference, according to the most stringent international standards. However, interference between the hearing aid and other devices (e.g. some mobile telephones, citizens band systems and shop alarm systems and other devices) may occur.

  • Page 60: Troubleshooting Guide

    SONIC Troubleshooting guide Symptom Possible causes Dead battery Clogged sound outlet No sound Clogged microphone inlet Hearing aid microphone muted Clogged sound outlet Intermittent or Moisture reduced sound Dead battery Hearing aid not inserted properly Squealing noise Ear wax accumulated...
  • Page 61 USER GUIDE ITE Solutions Replace the battery Clean sound outlet* or replace the wax filter Clean microphone inlet* or replace filter (T-Cap or O-Cap) Un-mute the hearing aid microphone Clean sound outlet or replace the wax filter Wipe battery and hearing aid with a dry cloth Replace the battery Re-insert the hearing aid Have ear canal examined by your doctor...

  • Page 62: Water & Dust Resistance (Ip68)

    SONIC Water & dust resistance (IP68) Your hearing aid is dust-tight and protected against ingress of water which means it is designed to be worn in all daily life situations. Therefore, you do not have to worry about sweat or getting wet in the rain.

  • Page 63: Conditions Of Use

    USER GUIDE ITE Conditions of use Temperature: +1 °C to +40 °C Operating Relative humidity: conditions 5 % to 93 %, non-condensing Temperature and humidity should not exceed the following limits for extended periods during transportation and storage: Storage and transportation Temperature: conditions...

  • Page 64: Warranty Certificate

    SONIC Warranty certificate Name of owner: Hearing care professional: Hearing care professional address: Hearing care professional phone: Purchase date: Warranty period: Month: Model right: Serial no.: Model left: Serial no.: Battery size:...

  • Page 65: International Warranty

    USER GUIDE ITE International warranty Your hearing aid is covered by an international limited warranty issued by the manufacturer for a period of 12 months from the date of delivery. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not in accessories such as batteries, tubing, speakers, earpieces and filters, etc.

  • Page 66: Technical Information

    SONIC Technical information The hearing aid contains two radio technologies, which are described below: The hearing aid contains a radio transceiver using short range magnetic induction technology working at 3.84 MHz. The magnetic field strength of the transmitter is very weak and is always below –40 dBμA/m at a 10 meter distance.
  • Page 67 USER GUIDE ITE USA and Canada The hearing aid contains a radio module with the following certification ID numbers: CIC NFMI instruments contain a module with: FCC ID: ZTOAUCIC IC: 9799A-AUCIC ITC, ITE HS & ITE FS 2.4 GHz instruments contain a module with: Battery size 13: FCC ID: ZTOAUITE13...
  • Page 68 The manufacturer declares that this hearing aid is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. Declaration of Conformity is available from the manufacturer. Sonic Innovations, Inc. 2501 Cottontail Lane Somerset, NJ 08873 Waste from electronic equipment must be handled according to local regulations.

  • Page 69: Your Individual Hearing Aid Settings

    USER GUIDE ITE Your individual hearing aid settings To be filled out by your hearing care professional. Settings overview for your hearing aid Left Right Volume control Program shift Mute No Tinnitus SoundSupport Volume control indicators Beeps at min/max volume Clicks when changing volume Beeps at preferred...
  • Page 70 SONIC Description of symbols used in this booklet or on the packaging label Warnings Text marked with a marking symbol must be read before using the product. Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol.
  • Page 71 USER GUIDE ITE ® Bluetooth logo Registered trademark of Bluetooth SIG, Inc. ® where any use of such requires a license. Made for iPod, iPhone, and iPad Indicates that the device is compatible with iPod, iPhone and iPad. Description of symbols used on the packaging label.
  • Page 72 SONIC Tinnitus SoundSupport: Limitation on use No limitation on use Start-up volume Max volume Program (Tinnitus) (Tinnitus) hours hours per day per day hours hours per day per day hours hours per day per day hours hours per day per day Ref.
  • Page 73 < > 8,15 mm Placeholder for FSC logo < 15 mm >...
  • Page 74 Sonic Innovations, Inc. Sonic AG 2501 Cottontail Lane Morgenstrasse 131B Somerset, NJ 08873 USA 3018 Bern, Switzerland + 1 888 423 7834 + 41 31 560 21 21 World Headquarters International Sonic Innovations, Inc. Sonic AG 2501 Cottontail Lane Morgenstrasse 131B...

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Enchant 20Enchant 100Enchant 80Enchant 60Enchant 40

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