Sonic Charm BTE User Manual
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Sonic Charm BTE User Manual

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Charm BTE and miniBTE
User Guide

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Summary of Contents for Sonic Charm BTE

  • Page 1 Charm BTE and miniBTE User Guide...
  • Page 2 SONIC · CHARM Hearing Instrument Style: r BTE r miniBTE Hearing Instrument Serial Number: Left Right Hearing Instrument Model: Left Right Battery Size: 13A Listening Program # Listening Environment Right/Left Instruments Synchronized: r Active r Inactive Program Button: Program Button Mute:...
  • Page 3 CHARM · USER GUIDE BTE AND miniBTE The following hearing instruments are covered in this User Guide: Charm BTE Charm miniBTE CH60 BTE CH60 MN BL_ILLU_miniBTE_WithEarhook_BW_HI CH40 BTE CH40 MN BL_ILLU_BTE_WithEarhook_BW_HI...
  • Page 4 SONIC · CHARM...

  • Page 5: Table Of Contents

    CHARM · USER GUIDE BTE AND miniBTE Table of Contents Congratulations on your purchase! General Warnings and Safety Guidelines Hearing Expectations Your Charm BTE Hearing Instrument – with Earhook Your Charm BTE Hearing Instrument – with Thin Tube Your Charm miniBTE Hearing Instrument –...
  • Page 6 SONIC · CHARM...
  • Page 7 CHARM · USER GUIDE BTE AND miniBTE Audible Indicators Safety Lock Data Logging Direct Audio Input and FM Caring for Your Hearing Instruments Operating Your Hearing Instrument with the RC-P Remote Control Operating Your Hearing Instrument with the SoundGate Communication Device Environmental Protection Product Approval, Markings and Compliance Cell Phone and Hearing Instrument Compatibility...
  • Page 8 SONIC · CHARM charm...

  • Page 9: Congratulations On Your Purchase

    CHARM · USER GUIDE BTE AND miniBTE Congratulations on your purchase! With a little practice, you will soon be on your way to better hearing. The amplification of sound provided by your hearing instruments was adjusted by your hearing care provider to the needs of your individual hearing loss.

  • Page 10: General Warnings And Safety Guidelines

    SONIC · CHARM General Warnings and Safety Guidelines Hearing instruments and batteries can be dangerous if swallowed or improperly used. Such actions can result in severe injury, permanent hearing loss or even fatality. Familiarize yourself completely with the following general warnings and safety guidelines before using your hearing instruments.
  • Page 11 CHARM · USER GUIDE BTE AND miniBTE Clean your hearing instruments and their parts on a regular basis as recommended. Micro-organisms from unclean instruments may cause skin irritations. Be careful with leaking battery liquid, as it is a hazardous substance. Never attempt to recharge non-rechargeable batteries.
  • Page 12 SONIC · CHARM Warnings to hearing care provider and patient Special care should be taken when fitting and using a hearing instrument with maximum sound pressure capability in excess of 132 dB SPL (IEC 60318-4) since there may be a risk of impairing the remaining hearing of the patient.

  • Page 13: Safety Information

    CHARM · USER GUIDE BTE AND miniBTE Safety information · Hearing instruments should be used only as directed and adjusted by your trained hearing care provider. Misuse or improper adjustments can result in sudden and permanent hearing loss. · Never put your hearing instrument or batteries in your mouth, as they could easily be swallowed ·...
  • Page 14 SONIC · CHARM · Never insert cleaning tools into the microphone inlet or deeply into the sound outlet. This could damage the hearing instruments. · Do not expose hearing instruments to extreme heat by leaving them in the car, near a radiator, etc.

  • Page 15: Hearing Expectations

    CHARM · USER GUIDE BTE AND miniBTE Hearing Expectations Set appropriate expectations It is important that you have the right expectations regarding your hearing instruments. Hearing instruments can help you hear and understand better, but they are not a cure for hearing loss. People whose expectations are too high (“I thought they would make my hearing normal”) are likely to be disappointed and may give up.
  • Page 16 SONIC · CHARM Be patient Unlike with eyeglasses which correct your vision as soon as you first put them on, with hearing instruments you will need some time to adjust. It may take several weeks or months to completely adjust to your hearing instruments, so try to be patient.
  • Page 17 CHARM · USER GUIDE BTE AND miniBTE Consistent use of your hearing instrument is strongly recommended. In most cases, infrequent use does not allow you to obtain the full benefit from your device. The use of a hearing instrument is only a part of total hearing rehabilitation, and may need to be supplemented by auditory training and instruction in lipreading.

  • Page 18: Your Charm Bte Hearing Instrument - With Earhook

    SONIC · CHARM Your Charm BTE Hearing Instrument – with Earhook 1 Front microphone 6 Volume Control 2 Rear microphone 7 Earmold 3 Program Button 8 Earmold tubing 4 Battery door grip 9 Earhook 5 Battery door BL_ILLU_BTE_WithEarhookAndEarmold_BW_HI Right and left instrument...

  • Page 19: Your Charm Bte Hearing Instrument - With Thin Tube

    CHARM · USER GUIDE BTE AND miniBTE Your Charm BTE Hearing Instrument – with Thin Tube 1 Front microphone 6 Volume Control 2 Rear microphone 7 Retention lock 3 Program Button 8 Dome 4 Battery door grip 9 Sound outlet...

  • Page 20: Your Charm Minibte Hearing Instrument - With Thin Tube

    SONIC · CHARM Your Charm miniBTE Hearing Instrument – with Thin Tube 1 Front microphone 6 Sound outlet 2 Rear microphone 7 Battery door 3 Program Button 8 Thin Tube 4 Retention lock 9 Thin Tube Adapter 5 Dome BL_ILLU_miniBTE_WithSpeaker_BW_HI...

  • Page 21: Your Charm Minibte Hearing Instrument - With Earhook And Earmold

    CHARM · USER GUIDE BTE AND miniBTE Your Charm miniBTE Hearing Instrument – with Earhook and Earmold 1 Front microphone 5 Battery door 2 Rear microphone 6 Earmold tubing 3 Program Button 7 Earhook 4 Earmold BL_ILLU_miniBTE_WithEarhookAndEarmold_BW_HI Serial number...

  • Page 22: Turning Your Hearing Instrument Off And On

    SONIC · CHARM Turning Your Hearing Instrument OFF and ON To prolong battery life, turn off your hearing instrument when not in use. Before turning your hearing instrument off, wipe away any moisture with a soft cloth. Charm BTE To turn your BTE hearing instrument off, put your...
  • Page 23 CHARM · USER GUIDE BTE AND miniBTE Charm miniBTE To turn your miniBTE hearing instrument off, open the battery door slightly by pushing on the edge of the seam. To turn it back on, fully close the battery door. Your hearing instrument may be programmed to alert s t r you with a beep when it is turned on.

  • Page 24: Putting On Your Hearing Instrument - Thin Tube

    SONIC · CHARM Putting On Your Hearing Instrument – Thin Tube · First, position the hearing instrument over the top of your ear · Grasp the bend of the Thin Tube and gently push the Dome into your ear canal until the tube rests against the side of your head.

  • Page 25: Taking Off Your Hearing Instrument - Thin Tube

    CHARM · USER GUIDE BTE AND miniBTE Taking Off Your Hearing Instrument – Thin Tube · To remove your hearing instrument, hold the Thin Tube and gently pull the Dome out of your ear canal · Lift the hearing instrument case from behind your ear ·...

  • Page 26: Putting On Your Hearing Instrument - Earhook

    SONIC · CHARM Putting On Your Hearing Instrument – Earhook · Start with the hearing instrument and Earmold for your right ear. Connect the Earmold to the hearing instrument by pushing the hearing instrument's Earhook into the tube on the Earmold.

  • Page 27: Taking Off Your Hearing Instrument - Earhook

    CHARM · USER GUIDE BTE AND miniBTE Taking Off Your Hearing Instrument – Earhook To take your hearing instrument off, hold the Earmold with your thumb and first finger. Gently pull it out of your ear canal. A slight twist may be needed to remove it. Do not pull on the tube, as it may come out of the Earmold.

  • Page 28: Changing The Programs

    SONIC · CHARM Changing the Programs Your hearing instrument can be configured with multiple listening programs. Please see inside the front cover of this User Guide to find out which program(s) have been configured by your hearing care provider. You can change programs as follows:...
  • Page 29 Program Button Mute A longer press (about 5 seconds) on the Program Button will cause the hearing instrument to mute, no matter which program you are in. Press the button again to un-mute the device. Charm BTE Charm miniBTE Program Program Button...

  • Page 30: Changing The Volume

    SONIC · CHARM Changing the Volume Your hearing instruments are programmed to be at a comfortable volume level for your hearing loss. They are designed to automatically adjust to changes in the sound environment. You should only need to make small volume changes to get natural and comfortable sound.
  • Page 31 CHARM · USER GUIDE BTE AND miniBTE Charm BTE only Charm BTE has a Volume Control that allows you to adjust the volume as needed. Rotate the Volume Control up to turn up the volume. If you need to lower the volume, slowly turn the Volume Control down.

  • Page 32: Using The Telephone

    SONIC · CHARM Using the Telephone Your hearing instrument may be programmed with a dedicated Telephone Program. Your hearing care provider can configure your hearing instruments to allow answering the phone on both ears or on your preferred ear. Please see inside the front cover to find out if this was configured.
  • Page 33 CHARM · USER GUIDE BTE AND miniBTE Note! Some telephones may need a special magnet added to help engage the Auto Telephone feature. To mount the magnet onto your telephone, please follow the instructions included in the magnet’s packaging or contact your hearing care provider.
  • Page 34 SONIC · CHARM Phone usage tips · Hold the receiver close to the microphone opening of your hearing instrument. If this causes whistling, move the receiver away a small distance. · Before purchasing a mobile phone, test it with your hearing instrument ·...
  • Page 35 CHARM · USER GUIDE BTE AND miniBTE Magnet warnings · Keep magnets out of reach of children and pets · If a magnet is swallowed, see a doctor immediately · Do not place the magnet in a shirt pocket and keep it 1 ft (30 cm) away from pacemakers and other active implants ·...

  • Page 36: Using The Telecoil

    SONIC · CHARM Using the Telecoil (Charm BTE only) The telecoil helps you hear better when using a telephone or in buildings where inductive loop systems are installed (places of worship, halls, theater, etc.). When the telecoil is active, you hear directly through the telephone or inductive loop.

  • Page 37: Changing The Battery

    CHARM · USER GUIDE BTE AND miniBTE Changing the Battery When the battery power level is low, your hearing instrument will beep at regular intervals. You should be prepared to replace the battery. The time until the hearing instrument stops working depends on the battery type and manufacturer.
  • Page 38 SONIC · CHARM Remove the old battery from your Charm BTE: · Insert your fingernail into the battery door grip and pull on the battery door · Open the battery door fully until the entire battery is visible · Remove the battery...
  • Page 39 CHARM · USER GUIDE BTE AND miniBTE Insert a new battery into your Charm BTE: · Remove the colored tab from the battery before putting it in the hearing instrument · Insert the battery so the “+” sign on the battery...
  • Page 40 SONIC · CHARM Remove the old battery from your Charm miniBTE: · Open the battery door by pushing either side of the compartment with your fingernail · Rotate the compartment until the opening in the battery retaining ring points directly...
  • Page 41 CHARM · USER GUIDE BTE AND miniBTE Insert a new battery into your Charm miniBTE: · Grasp the hearing instrument with your thumb and forefinger on either side of the open battery door to keep the compartment from moving · Insert a new battery by pushing it securely into the opening of the retaining ring, keeping 10.1...

  • Page 42: Important Battery Information

    SONIC · CHARM Important battery information · Battery life will vary with conditions of use (for example, batteries will run down faster in noisy environments) · Always keep spare batteries on hand · A used battery should be replaced immediately ·...

  • Page 43: Audible Indicators

    CHARM · USER GUIDE BTE AND miniBTE Audible Indicators Event Tone description Start-up delay Configurable short, medium or long delay before amplification starts Power on A sustained beep when amplification starts Listening One to four single beeps; program change* Number of beeps matches listening program position Low battery Three warning beeps in...

  • Page 44: Safety Lock

    SONIC · CHARM Safety Lock As an added safety feature, your battery door has been designed with a locking mechanism to deter children from accessing the battery. Charm BTE To lock the door, place your BTE on a flat surface with Earhook facing left.
  • Page 45 CHARM · USER GUIDE BTE AND miniBTE Charm miniBTE With the battery door fully closed, use a small screwdriver or similar tool to slide the lock up into the slot. This will prevent the battery door from opening until you slide it back down again. 11.2 BL_ILLU_miniBTE_SafetyLock2_BW_HI 11.1...

  • Page 46: Data Logging

    SONIC · CHARM Data Logging The data log automatically stores information about your use of your hearing instruments such as program changes, hours of wear, etc. This information can be used by your hearing care provider to adjust your hearing instruments. If you do not want this feature to be active, please ask your hearing care provider to turn it off.

  • Page 47: Direct Audio Input And Fm

    TV, personal stereos, etc. An FM Receiver allows your instrument to receive signals directly from an external wireless FM Transmitter. Charm BTE · The DAI pins are located at the bottom of the hearing instrument ·...
  • Page 48 SONIC · CHARM Charm miniBTE Attaching the DAI Boot · Slip the DAI Boot over your miniBTE, as shown. When it is fully seated, you will feel it click into place. · Insert the DAI/Euro Plug or FM Receiver of 12.1...
  • Page 49 CHARM · USER GUIDE BTE AND miniBTE Direct Audio Input/FM Program Your hearing instrument has dedicated listening programs designed to work with a DAI Boot or FM Receiver. When either is attached, the hearing instrument will automatically switch into this dedicated set of programs.

  • Page 50: Caring For Your Hearing Instruments

    SONIC · CHARM Caring for Your Hearing Instruments Healthy ears produce cerumen, a waxy substance that can clog your hearing instruments. Please follow these cleaning instructions to prevent wax build-up and ensure optimal performance. Every night · Check your hearing instruments for earwax and wipe them clean with a cloth or tissue ·...
  • Page 51 CHARM · USER GUIDE BTE AND miniBTE If your hearing instrument comes in contact with water Should your hearing instrument come in contact with water and stop working, please follow these guidelines: · Gently wipe off any water on the outside of the hearing instrument ·...
  • Page 52 SONIC · CHARM If you have an Earmold You should wash your Earmolds regularly. The hearing instrument itself must never be washed or allowed to get wet! · Handle your instruments over a soft surface to avoid damage in case you drop them ·...
  • Page 53 CHARM · USER GUIDE BTE AND miniBTE Cleaning the Thin Tube system If you have the Thin Tube system, make sure that the Thin Tube and Dome are kept free of earwax at all times. · Grasp the Thin Tube Adapter firmly and disconnect the Thin Tube from the instrument by pulling...
  • Page 54 SONIC · CHARM Exchanging the Dome The Dome should be changed regularly. The frequency of Dome changes will depend on how fast earwax builds up on the Dome. Spare Domes can be obtained from your hearing care provider. · Remove the old Dome by pulling it off the end of the Thin Tube ·...
  • Page 55 CHARM · USER GUIDE BTE AND miniBTE Exchanging the Thin Tube system If the Thin Tube becomes discolored, stiff or brittle, it should be replaced. · Hold the instrument by the Thin Tube Adapter and grasp the Thin Tube close to the connector ·...

  • Page 56: Operating Your Hearing Instrument With The Rc-P Remote Control

    SONIC · CHARM Operating Your Hearing Instrument with the RC-P Remote Control Optional accessory If you have purchased a remote control, you can use it to change listening programs, adjust the volume level up and down, or mute the hearing instruments.

  • Page 57: Operating Your Hearing Instrument With The Soundgate Communication Device

    CHARM · USER GUIDE BTE AND miniBTE Operating Your Hearing Instrument with the SoundGate Communication Device Optional accessory If you have purchased a SoundGate, you may use it to perform basic functions such as changing the listening programs, adjusting the volume level up and down, or muting the hearing instruments.

  • Page 58: Environmental Protection

    SONIC · CHARM Environmental Protection Your hearing instruments contain electronic components subject to the Directive 2002/96/EC on waste electrical and electronic equipment (WEEE). Help to protect the environment by not disposing of your hearing instruments or batteries with your unsorted household waste. Please recycle...
  • Page 59 CHARM · USER GUIDE BTE AND miniBTE Notes...

  • Page 60: Product Approval, Markings And Compliance

    SONIC · CHARM Product Approval, Markings and Compliance All Sonic hearing instruments comply with international standards concerning electromagnetic compatibility. Due to the limited space available on the hearing instruments, all relevant approval markings are found in this document. Electromagnetic interference Your hearing instrument has been thoroughly tested for electromagnetic interference.
  • Page 61 CHARM · USER GUIDE BTE AND miniBTE The electromagnetic emission from the radio system is well below international limits for human exposure. By comparison, the electromagnetic energy of the hearing instruments is lower than that generated by household items such as halogen lamps, computer monitors, dishwashers etc.

  • Page 62: Cell Phone And Hearing Instrument Compatibility

    SONIC · CHARM Cell Phone and Hearing Instrument Compatibility Some hearing instrument users have reported a buzzing sound in their devices when they are using cell phones, indicating that the cell phone and hearing instrument may not be compatible. The compatibility of a particular hearing instrument...
  • Page 63 M2 and M2/T2 for miniBTE and BTE respectively. The equipment performance measurements, categories and system classifications are based upon the best information available but Sonic cannot guarantee that all users will be satisfied. Note! The performance of individual hearing instruments may vary with individual cell phones.

  • Page 64: Warranty And Repairs

    SONIC · CHARM Warranty and Repairs Your hearing instruments have a limited warranty, covering defects in materials and workmanship. This warranty covers the hearing instruments themselves, but not accessories such as batteries, tubing, Domes, Earmolds, etc. This warranty is void if a defect is the result of misuse or mistreatment.

  • Page 65: Accessories

    CHARM · USER GUIDE BTE AND miniBTE Accessories Sonic offers a wide range of optional accessories that may be purchased to enhance your hearing system. Depending on hearing instrument type and local regulations, the following accessories are available: · RC-P Remote Control ·...

  • Page 66: Common Problems And Solutions

    SONIC · CHARM Common Problems and Solutions Problem Possible cause Instrument Instrument not inserted correctly whistles Earwax accumulation in ear canal or squeals Instrument may be too loose No volume, level Instrument may not be turned ON too soft or...
  • Page 67 CHARM · USER GUIDE BTE AND miniBTE Solution Re-insert instrument Consult your hearing care provider or physician Consult your hearing care provider Check that the battery door is closed completely Insert a fresh battery Increase the volume level with the Volume Control on the instrument, or with the RC-P or SoundGate (if available) Check to make sure you are in the intended program...
  • Page 68 SONIC · CHARM Problem Possible cause Whirring noise, Battery contacts may be dirty fading, weak or corroded or motor-boating Moisture in hearing instrument sounds Low battery Instrument Low battery switches from ON to OFF periodically...
  • Page 69 CHARM · USER GUIDE BTE AND miniBTE Solution Open and close the battery door several times or clean the battery contacts with a dry Q-tip Place hearing instrument in dry-instrument pack. Remove battery first. Consult your hearing care provider. Insert a fresh battery Insert a fresh battery...

  • Page 70: Information For The Hearing Care Provider

    SONIC · CHARM Information for the Hearing Care Provider A hearing care provider should advise a prospective hearing instrument user to consult with a licensed physician (preferably an ear specialist) promptly, before dispensing a hearing instrument, if the hearing care provider determines through inquiry, actual...
  • Page 71 CHARM · USER GUIDE BTE AND miniBTE Warning to hearing care provider and patient Special care should be exercised in selecting and fitting a hearing instrument whose maximum sound pressure level exceeds 132 decibels due to the fact that there may be risk of impairing the remaining hearing of the hearing instrument user.

  • Page 72: Compliance With Requirements For Europe

    SONIC · CHARM Compliance with Requirements for Europe This device is in conformance with the requirements of the Directive 93/42/EEC of the Council of the European Communities concerning medical devices, MDD. This is certified by applying this marking. This device also complies with the essential...

  • Page 73: Requirements For The Usa And Canada

    CHARM · USER GUIDE BTE AND miniBTE Compliance with Radio Communications Requirements for the USA and Canada Sonic Innovations, Inc. Charm hearing instrument models CH60 BTE; CH40 BTE; CH60 MN; CH40 MN miniBTE FCC ID ZTOBTE01 ZTOMBTE1 9799A-BTE01 9799A-MBTE1 This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada.
  • Page 74 SONIC · CHARM These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 75 CHARM · USER GUIDE BTE AND miniBTE Note! Changes or modifications not expressly approved by Sonic could void the user’s authority to operate the equipment...

  • Page 76: Information And Explanation Of Symbols

    SONIC · CHARM Information and Explanation of Symbols The CE conformity marking indicates conformance to all applicable European Directives This symbol indicates that the products described in these instructions for use adhere to the requirements for an applied part of Type B of EN 60601-1.
  • Page 77 CHARM · USER GUIDE BTE AND miniBTE This sign indicates important safety information that must be observed to minimize risks or to avoid hazardous situations Important information for handling and product safety The crossed-out wheeled bin indicates that the European Directive on waste of electronic equipment applies Operating...

  • Page 78: Service

    If none of the actions listed in the previous pages correct a problem you may have with your hearing instrument, contact your authorized Sonic service representative. Do not attempt to service your hearing instruments yourself or your warranty may be voided.
  • Page 80 + 1 888 423 7834 + 41 31 560 21 21 Australia Canada Sonic Australia Sonic Innovations Canada Ltd. 1/10 Dorsey Street 2885-B le Corbusier Blvd Milton, QLD 4064, Australia Laval, Québec H7L 4J5 Tel: + 61 7 3368 4044...

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