App & Account Registration; Faqs - Geo trio II User Manual

Trio II Touchscreen
. User manual
App & Account registration
Your energy provider may provide
you with a smart phone app or
other online service to view your
energy usage remotely.
During the registration of the
energy app, you will be required to
enter a Secure code.
Select from the
Online setup
menu and the screen will
Settings
display a new secure code.
A secure code is received from
the cloud service each time you
access this screen and shown in the
bottom right.
Read the instructions on the screen
and within your energy app to
complete the process.
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troubleshooting

FAQs

My monitor is not showing
any readings
This could be because your
display is out of range and not
communicating with the
smart meter.
You can check the signal
strength by pressing the button
t
once whilst on the home screen
then selecting from
System status
the menu.
If the display cannot communicate
with the smart meter, it will show
Connecting to smart meter ... when
the monitor is turned on.
If the display shows Lost network
or Not commissioned, then contact
your energy provider.
troubleshooting
Why has my monitor's screen
turned off?
Your monitor may be off for a
number of reasons:
Under > Display, if you
Settings
have selected the Backlight to be
off or the Backlight timer setting to
be on, then the screen will switch
off when you are not using it (or
it is scheduled to be off). Press
any button and the screen should
come back on.
See 'Display' on page 22 for more
information on the settings.
Display
If the monitor is being powered by
batteries, then it may be that they
have run flat. Either connect your
monitor using the supplied power
adapter or replace the batteries.
The monitor will run for
approximately 4 hours whilst on
batteries allowing you to carry it
around the home to learn how
different appliances work. It is not
intended for prolonged use.
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