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This section describes the technical support available for 1643 AM / 1643 AMS.

Services

1643 AM / 1643 AMS are complemented by a full range of services available to

support planning, maintaining, and operating your system. Applications testing,

network integration, and upgrade/conversion support is also available.

Technical support groups

Technical support is available through

• Local/Regional Customer Support (LCS/RCS)

• Technical Support Service (TSS).

Contacting your LCS/RCS

LCS/RCS personnel troubleshoot field problems 24 hours a day over the phone and on

site (if necessary) based on Alcatel-Lucent Service Contracts:

for Europe, Africa, Asia and the

pacific region (EMEA and

APAC)

For technical assistance, call your Local/Regional Customer Support Team. If the

request cannot be solved by LCS/RCS, it will be escalated to the central Technical

Support Service (TSS) team in Hilversum, Netherlands.

Technical support service

Alcatel-Lucent Technical Support Service (TSS) organization is committed to providing

customers with quality product support services. Each segment of the TSS organization

regards the customer as its highest priority and understands your obligations to

maintain quality services for your customers.

The TSS team maintains direct contact with Alcatel-Lucent manufacturing, Bell

Laboratories development, and other organizations to assure fast resolution of all

assistance requests.

Technical support platform

A global online trouble tracking system is used by all support teams to track customer

assistance requests. The system communicates details about product bulletins,

troubleshooting procedures, and other critical information to customers. All details of a

8-8

International Customer Management Centre (ICMC):

•

+353 1 692 4579 (toll number)

•

00 800 00Alcatel-Lucent (toll free number in

most EMEA countries)

Alcatel-Lucent - Proprietary

See notice on first page

365-312-801R7.2

Issue 3, May 2007

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Technical Support - Alcatel-Lucent 1643 AMS Applications And Planning Manual