TATA Motors SUMO GOLD 2017 Owner's Manual & Service Book page 89

24X7 ON ROAD ASSISTANCE
EXCLUSION OF LIABILITIES :
• It is understood that TATA MOTORS shall be under no
liability whatsoever in respect of any loss or
damage arising directly or indirectly out of any delay in
or non delivery of, defect/deficiency in service/parts
provided by ASP.
• In case vehicle cannot be repaired on-site, customers
are advised to use the towing facility for taking their
vehicle to the nearest TATA MOTORS authorized
workshop only. In no condition will the vehicle be towed
to any unauthorized workshop. TATA MOTORS will
not be responsible for any repairs carried out in such
unauthorized workshop.
• Customer are advised to take acknowledgment from the
ASP for the list of accessories/extra fittings and other
belongings in the vehicle as well as the current condition
related to dents/scratches breakages of parts/fitments
of the vehicle at the time of ASP taking possession of
the vehicle & to verify these items when delivery is taken
back by them, Claim for loss of or damage to items, if
any should be taken up with ASP directly. TATA
MOTORS shall not be responsible for any such claims,
damages/loss or any deficiency of service of the ASP.
EMERGENCY & BREAK DOWN ASSISTANCE
• Vehicles will be handled, repaired & towed as per the
customer's risk & TATA MOTORS shall not be liable
for any damages / claims as a result of the same.
• Services entitled to the customers can be refused or
cancelled on account of abusive behaviour, fraudulent
representation, malicious intent and refusal to pay the
charges for any charges related services and spare parts
during service or on previous occasion on part of the
customer.
• On site repairs may be temporary in nature. The
completion of repairs does not certify the road
worthiness of the vehicle. The customer is advised to
ensure temporary repairs carried out onsite is followed
by permanent repairs at a TATA MOTORS Authorized
Workshop at the earliest.
• Terms and conditions and service coverage,
exclusions etc. are subject to change without notice.
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