TATA Motors SUMO GOLD 2017 Owner's Manual & Service Book page 86

07
EMERGENCY & BREAK DOWN ASSISTANCE
24 X 7 ROAD ASSISTANCE :
Dear Customer,
It is our responsibility and
our endeavour to ensure
that you have our
complete service backup
if ever, wherever and
whenever you need the
same. When you have a
road network that
spans wide area, the
probability of
breakdown happening
within hailing distance of
a TATA MOTORS
Authorized Workshop is
very low.
It is Precisely for this reason, we have tied up with My
TVS AA, who will provide breakdown assistance including
towing to the nearest TATA MOTORS Authorized Workshop
through their Authorized Service Providers (ASP)
The 24X7 On Road Assistance Program shall be
automatically available to your vehicle for the duration of
84
a
Warranty period. The program shall also be available, if
you avail the same post warranty.
Response Time ** for the On Road Assistance Program
Within City Limits
On State or National Highways
Ghat Roads and other places
**(The response time will depend on the location, terrain,
traffic density and the time of the day.)
Standard procedure when calling for On Road
Assistance in case of a breakdown:
• Dial the toll free help line number – 1 800 209 7979
• Identify your vehicle with the Vehicle chassis number
that is available in the Owners Service manual.
• Explain your exact location with landmarks and tell us
about the problem you face with the vehicle.
• Park your vehicle on the edge of the road, open the
bonnet and put on the hazard warning signal.
• Place the advance warning triangle supplied with the
vehicle approx. 3 m from the vehicle in the direction of
on coming traffic.
24X7 ON ROAD ASSISTANCE
60 minutes
90 minutes
120 minutes +/-