TATA Motors SUMO GOLD 2017 Owner's Manual & Service Book page 87

24X7 ON ROAD ASSISTANCE
COVERAGE UNDER THE 24 X 7 ON ROAD ASSISTANCE
PROGRAM
I. The 24x7 On Road Assistance Program Service
covers the following services on your vehicle during
warranty period.
• Wheel change through spare wheel.
• Arrangement of fuel. (Fuel cost will be chargeable at
actual cost)
• Re-opening the vehicle in cases of key lock out.
• Rectification of electrical problems related to battery,
fuses etc.
• On spot repairs for complaints repairable at site.^
• Vehicle to vehicle towing or winching & towing for non
accident cases up to the nearest TATA MOTORS
authorized workshop. Towing charges at actual cost
beyond the same to be paid to the ASP in cash. (Any
ferry or toll charges levied in relation to the vehicle being
towed to be paid by the customers in actuals in cash).
For accident cases, towing charges to be borne by the
customer.
EMERGENCY & BREAK DOWN ASSISTANCE
II. The 24x7 On Road Assistance Program coverage on
availing the 24X7 policy, post warranty is upto maximum
of 6 instance of assistance in one year for both the
plans- Basic and Premium. In the premium plan, this
includes 1 instance of towing upto the nearest TATA
MOTORS authorised workshop.
EXCLUSIONS
24x7 On Road Assistance Program does not apply to
• Cost of parts consumables and labour for such repairs
not covered under warranty*. These charges are to be
settled with ASP in cash.
• Toll or ferry charges paid by ASP in reaching to the
breakdown site to be settled with ASP in actuals in
cash.
• Cases involving accident, fire, theft, vandalism, riots,
lightening, earthquake, windstorm, hail, tsunami,
unusual weather conditions, other acts of God, flood,
etc.
• Vehicles that are unattended, un-registered,
impounded or abandoned.
• Breakdown/defects caused by misuse, abuse,
negligence, alterations or modifications made to the
vehicle.
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