Compaq 802.11b MultiPort Installation Manual page 19

Troubleshooting
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Detailed questions
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Technical Support Registration number (if you have
previously called Compaq Technical Support for assistance
with your product; this number is assigned to you the first
time you call Technical Support)
The following table lists possible problems and the recommended
solutions.
Problem
The wireless monitor icon
does not appear in the
system tray.
The system tray Wireless
Monitor icon is always red.
A–2
Solving Problems
Solution
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Make sure the Multiport Module is seated
correctly. Refer to Chapter 2, "Installing
Hardware and Drivers."
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Make sure the MultiPort Module status
light is solid or flashing green. If the
MultiPort Module status light is not lit,
Fn+F2
press
Module.
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Make sure the drivers are installed. Select
Start > Settings > Control Panel >
Network and determine if the Compaq
802.11b Multiport Module is listed as a
network adapter. Refer to Chapter 2,
"Installing Hardware and Drivers," for
more information on installing drivers.
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The wireless monitor icon software may
not be installed. Refer to Chapter 3,
"Installing Software," for more information.
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Make sure your computer and each
network client to which you are trying to
connect have the same SSID. The SSID
is case sensitive.
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Make sure your WEP settings are correct.
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Make sure you are within range of an
access point or network client.
to enable the MultiPort
Installation Guide