Xplornet Hub Wi-Fi Faq's - Xplornet Hub 2.0 User Manual

Xplornet Hub Wi-Fi FAQ's

How many devices can be connected wirelessly to the Xplornet Hub at the
same time?
There is no limit to the number of wirelessly connected devices to the Hub, however,
Wi-Fi performance could degrade if there are large number of devices connected at
the same time.
What should I do if I can't find my SSID name?
If the original or updated SSID name is not visible within your network settings,
check that the SSID has not been hidden. To unhide it, login to the Router while your
Router is connected by clicking "Local Network", "WLAN", "WLAN Basic", "WLAN
SSID Configuration" and then turning "Hide" off. If you are still unable to find your
SSID name, restart your computer.
One of my devices won't connect to Wi-Fi – what should I do?
Check to see if the "WLAN" light is on and green. If not, please make sure the Wi-Fi
button on the side of the Hub is turned to "ON".
To troubleshoot a specific device, please ensure that the device is connected to the
correct SSID. If it is not, please disconnect and connect to the SSID of the Xplornet
Hub 2.0.
My devices are connected, but I can't access the Internet – what should I do?
Ensure the "Broadband" light is on (green) on the Hub. If the light is not on, you will
need to test your Internet connection through a hard-wired connection. Using the
yellow Ethernet cable, connect one of the "LAN" ports on the Hub to your computer.
This will confirm if you have a connection to the Internet. If you do not have an
Internet connection, check that your modem and Internet equipment are properly
plugged in and connected.
What should I do if my Hub 2.0 stops working?
Please power cycle the Hub by unplugging the black AC power adaptor for 30
seconds, and then plugging it back in.
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