Contact Information - Cassida C200 User Manual

• After receiving and unpacking the units, Customer shall keep the package and its user
manual. Warranties are canceled in the event the device is transported in a non-original
packaging or operation/ maintenance conditions are not met.
• Company is not responsible for unit malfunction due to improper maintenance, storage
and transportation including mechanical damage.
• Manufacturer is entitled to introduce updated software, not described in the current user
manual.
Non-warranty service:
Cassida can perform maintenance and cleaning for an extra fee. For a non-warranty
repair or maintenance quotation, contact Cassida Technical Support.
Warranty service is not available in the following cases:
• Cleaning of the unit from dust and mud
• Absence of a warranty card or an incorrectly filed warranty card
• Operation or maintenance requirements detailed in the user manual are not met
• There is mechanical damage to the unit or the seal portions of the unit have been
opened or tampered with
• There are foreign objects or liquid inside of the unit.
Shipping:
The warranty does not cover shipping cast to or from Cassida Technical Service Center.
Before shipping the unit to the Cassida Technical Service Center the warranty card must
be filled out with model full name and number, serial number, cause for service, errors
occurred.

3.4 Contact information

Technical Support contact information:
e-mail: fabin.johny@cassida.me
tel: 042 739 328
www.cassida.me, www.cassidausa.com
When contacting Cassida Technical Support, please have the following:
16
• Product model – Located on the back side of your currency counter
• Serial number – Located on the back side of your currency counter
• Nature of the problem – What happens, and when did it happen? Did the machine
display an error message?
• Steps already taken to resolve the problem, and the results.
Office # 101,
Biyat Complex (Landmarks: Emirates Billiard Centre)
Hor Al Anz East, Behind Al Mamzar Centre
Dubai - United Arab Emirates
PO box 454867
Cassida C200 coin counter/sorter/wrapper
17