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6.2.7
Product warranty
See Section 1.0 for warranty contact information.
Shipping
When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Sea-
gate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a
non-approved container voids the drive warranty.
Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran-
sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping
by an air-ride carrier experienced in handling computer equipment.
Storage
The maximum recommended storage period for the drive in a non-operational environment is 90 days. Drives
should be stored in the original unopened Seagate shipping packaging when ever possible. Once the drive is
removed from the Seagate original packaging the recommended maximum period between drive operation
cycles is 30 days. During any storage period the drive non-operational temperature, humidity, wet bulb, atmo-
spheric conditions, shock, vibration, magnetic and electrical field specifications should be followed.
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does
not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids
the warranty.
Savvio 10K.5 SAS Product Manual, Rev. D
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