General Ttroubleshooting; Plotting Quality Troubleshooting - Gemini FlexiPen 120 User Manual

Plan
The pen stops or goes in
the right side, and the
plotter makes a strange
noise even if the file
wasn't totally plotted.
During the plotting the
pen goes in the left side
of the plotter and it
makes a strange noise.
Please carefully check the above malfunctions and solutions, if it still could not be
solved, please contact our The Service Department.
9.2 Soft troubleshooting:
Problem
You cannot start the
plotting program
Please carefully check the above malfunctions and solutions, if it still could not be
solved, please contact our The Service Department.

9.3 Plotting quality troubleshooting:

Problem
The pen is moving but it
doesn't mark the paper.
The draw is interrupted.
Horizontally gap appears
between bands.
You have an Antivirus
installed on your
computer which makes
the plotter act improperly.
There are some invalid
data sets in the program
(ex: the marker width is
bigger than the paper
width).
Cause
Troubles during the
program installing
Cause
1. The refill is dry or
empty.
2. The pressing pressure
is too small.
1. The refill doesn't work
properly (it writes
interrupted).
2. The white plastic band
is damaged.
1. Uneven paper.
2. The paper is not well
arranged.
3. The plotter is inclined.
User guide – Plotter Flexipen 120/165
Uninstall the Antivirus
program.
Set the marker width
according to the paper
width.
The possible solution
Reinstall the program
The possible solution
1. Change the refill.
2. Increase the pressing
pressure pen.
1. Change the refill.
2.Change the plastic
band
1. Replace the paper.
2. Rearrange the paper
following the instructions.
3. Check the plotter
flatness.
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