Customer Assistance And Information; Customer Satisfaction Procedure - Saturn 2008 Outlook Owner's Manual

Customer Assistance and
Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during, and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of the vehicle
are resolved by the retailer's sales or service
departments. If, for any reason, your ownership
experience falls below your expectations, we suggest
you take the following action:
STEP ONE: Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.
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STEP TWO: Should you need additional assistance, in
the U.S., contact the Saturn Customer Assistance Center
by calling 1-800-553-6000. In Canada, call the Saturn
Customer Communication Centre at 1-800-263-1999.
A Saturn Customer Assistance Center team member will
handle your call and assist in providing product and
warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
•
Vehicle Identification Number (VIN). This 17-digit
number can be found on the vehicle registration or
title, on the upper driver side corner of the instrument
panel, or on your roadside assistance key card.
•
The name of your selling and servicing retail facility.
•
Vehicle delivery date and present mileage.
•
Your daytime and evening phone numbers.
When contacting Saturn, please remember that your
concern will likely be resolved at a retailer's facility.
That is why we suggest you follow Step One first.