Communication Error Codes - Subaru starlink Owner's Manual

Troubleshooting
Symptom
SUBARU STARLINK
Service Appointment
Scheduler does not
initiate when selected on
the head unit

Communication Error Codes

If a Communication Error message displays on the head unit screen, please use the
chart below for descriptions on possible causes.
Error Code
The vehicle system's internal clock
101
has not been set
Unable to communicate with the
102
SUBARU STARLINK service
The SUBARU STARLINK service is
103
unavailable
A communication issue occured at
104
the vehicle
A communication issue occured at
105
the SUBARU STARLINK service
Possible Cause
The vehicle's internal clock
has not been set
Possible Cause
Solution
Pair your smartphone
with the head unit and
sync your contacts and
allow notifications or use
the Vehicle Settings menu
on the Multi-Function
Display to set the clock.
Solution
Pair your smartphone with the
head unit and sync your contacts
and allow notifications or use the
Vehicle Settings menu on the
Multi-Function Display to set the
clock.
If possible, move the vehicle
to an area where the signal
strength may be better and
communication will be restored.
If possible, move the vehicle
to an area where the signal
strength may be better and
communication will be restored or
contact your Subaru Retailer for
an inspection.
Check the network signal
strength and attempt Service
Appointment Scheduler
again later.
Please try Service Appointment
Scheduler again later.
Troubleshooting
34