Troubleshooting Guide - Whirlpool CAE2793BQ Technical Sheet

TROUBLESHOOTING GUIDE (continued)
Some tests will require accessing components. See Figures 7 & 8, page 19, for component locations. For detailed troubleshooting
procedures, refer to "Troubleshooting Tests" beginning on page 12.
PROBLEM
INCORRECT WATER
TEMPERATURE
WON'T DRAIN
CYCLE TIME LONGER
THAN EXPECTED
POOR WASH
PERFORMANCE
DO NOT REMOVE OR DESTROY
FOR SERVICE TECHNICIAN'S USE ONLY
POSSIBLE CAUSE
Water hose installation.
Temperature thermistor.
Valve problem.
Main control problem.
Drain hose installation.
Plugged drain hose.
Obstructions to drain pump.
Harness connections.
Drain pump.
Main control problem.
Oversuds.
Off balance.
Draining slowly.
Water pressure drop.
Friction or drag on drive.
Weak suspension.
Oversuds.
Load is tangling.
Incorrect water level.
Clothes wet after cycle is complete
(not water saturated, but very damp).
Load not rinsed.
Not cleaning clothes.
Fabric damage.
Wrong option or cycle selection.
CHECKS & TESTS
Make sure inlet hoses are connected properly.
See TEST #5: Temperature Thermistor, page 16.
See TEST #2: Valves, page 13.
See TEST #1: Main Control, page 12.
Check for proper drain hose installation. Make sure it is
not inserted more than 4.5" (113mm).
Check drain hose for obstructions.
Check tub sump under agitator plate & basket
for obstructions.
Check harness connections between main control and
drain pump.
See TEST #7: Drain Pump, page 17.
See TEST #1: Main Control, page 12.
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Load is off balance.
2. Balance ring water leak.
Check for pump or drain hose obstructions.
Results in longer fill time.
Check motor and bearings; check for clothes between tub
and basket.
Basket should not bounce up and down more than once
when pushed.
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Washer not loaded properly.
2. Perform washer calibration on page 4.
1. Perform washer calibration on page 4.
2. See TEST #2: Valves, page 13.
3. See TEST #6: Water Level, page 17.
1. Overloaded washer.
2. Oversuds (see above).
3. Items caught in tub sump.
4. Weak suspension.
5. Shifter not moving into position (see TEST #3a, page 13).
6. Cold/Rinse water > 105°F.
7. See TEST #7: Drain Pump, page 17.
1. Check proper water supply.
2. Not using HE detergent.
3. Washer not loaded properly.
4. Shifter not moving into position (see TEST #3a, page 13).
5. See TEST #2: Valves, page 13.
1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Shifter not moving into position (see TEST #3a, page 13).
1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Select option or cycle appropriate for the load.
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