Transferring Calls - Samsung iDCS500 User Manual

Samsung iDCS500
If the Hot Keypad feature has been turned off, you must first lift the handset or
press the Speaker key before you begin dialling.

TRANSFERRING CALLS

You can transfer a call from your extension to another number in one of two
ways. You can do a 'screened' transfer and inform the called party who is
calling, or you can do a 'blind' (unscreened) transfer without notification.
1. While on a call, press the Transfer key and dial an extension number,
group number or external number.
OR
Press the Transfer key and a DSS key or station group key.
Your call is automatically put on transfer hold.
2. Hang up when you hear ringing (this is a blind transfer).
OR
Wait for the called party to answer, announce the call and hang up (this
is a screened transfer). If the transfer is refused, you will be reconnected
to the outside line when the called party hangs up. Alternatively, you can
press the Transfer key to return to the calling party. If you wish to send
the call to another extension without waiting for the first extension to
hang up, simply press another DSS key.
OR
Press the Call key or line key to return to the calling party and begin the
transfer process again.
(When you are transferring a call to a keyset set for Voice Announce or Auto
Answer, the transferred call will always ring.)
Note:
After the called party answers, you may toggle between the calling and called
parties by pressing the Transfer key.
If you receive No More Calls tone, the extension has no key available to re-
ceive another call or is in Do Not Disturb mode. Press the Transfer key to re-
turn to the caller.
iDCS Keyset User Guide
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