Hold Recall; Consultation Hold; Retrieving Calls Held At Another Extension - Samsung iDCS500 User Manual

Samsung iDCS500

HOLD RECALL

If you leave a call on hold longer than the system hold timer, it will recall your
extension. The key that the call appears on will have a slow flashing amber
light. Your keyset status indicator also flashes amber for hold recalls.
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When your phone rings, lift the handset or press the ANS/RLS key to
answer the recall.
If you do not answer this recall within a pre-programmed period of time, it will
go to the system operator.

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with
another extension:
1. Press the Transfer key and receive transfer dial tone. Your call is placed
on transfer hold.
2. Dial the extension number.
3. Consult with the extension user.
4. Press the Transfer key to return to the outside party or hang up to trans-
fer the outside call to the extension.
Note: Repeatedly pressing the Transfer key will toggle between the outside caller
and internal extension.
RETRIEVING CALLS HELD AT
ANOTHER EXTENSION
When a line is on hold and it appears on your keyset, press the line key with
the red flashing light.
When a line is on hold but it does not appear on your keyset, dial 12 followed
by the line number or extension number of the station that placed the call on
hold.
Note:
This feature is not available for calls put on Exclusive Hold at an extension
(see above).
iDCS Keyset User Guide
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