Before Calling For Service - LG WM3988H Series User's Manual & Installation Instructions

T RO U B L E S H O OT I N G

BEFORE CALLING FOR SERVICE

Problem Possible Causes
Water in the washer
• Drain hose is bent, pinched,
drains slowly or not
or clogged.
at all, or the display
• The drain filter is clogged.
shows:
Washer fills with • Water supply taps are not
water slowly or not open fully.
at all, or the display
• Water line hoses are kinked,
shows:
pinched, or bent.
• Water inlet filters are clogged.
• Water pressure to tap or
house is too low.
Washer will not
• Power cord is not properly
turn on
plugged in.
• House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
Washer won't • The door is not closed
spin, or the display properly.
shows:
Door will not • Interior temperature of washer
unlock when cycle is too high.
is stopped or
paused
• Water level in washer is
too high.
Wash cycle time is • The washer automatically
longer than usual adjusts the wash time for
the amount of laundry, water
pressure, water temperature,
and other operating conditions.
Musty or mildewy • Incorrect or too much
odor in washer
detergent has been used.
• Inside of tub not cleaned
properly.
Steam is not visible • This is normal.
during STEAM cycle
Clothes not drying
• Clothes load is too large.
properly
• Clothes load is too small
to tumble properly.
• Excess water.

(cont.)
Solutions
• Make sure the drain hose is free of clogs, kinks, etc.,
and is not pinched behind or under the washer.
• Clean the drain filter. See the Care and Cleaning
section.
• Make sure that the water taps are open fully.
• Make sure the hoses are not kinked or pinched. Be
careful when moving the washer.
• Clean the inlet filters. See the Care and Cleaning
section.
• Check another faucet in the house to make sure that
household water pressure is adequate.
• Make sure that the plug is plugged securely into a
grounded, 3-prong, 120-VAC, 60-Hz. outlet.
• Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload,
have it corrected by a qualified electrician.
• Make sure that the door is closed properly and press
the START/PAUSE button. After starting a cycle, it
may take a few moments before the drum begins to
turn or spin. The washer will not spin unless the door
is locked (DOOR LOCK will appear in the display).
• If the door is closed and locked and the open door
error message is displayed, call for service.
• The washer door has a safety lock to prevent burns.
Allow the washer to cool until the DOOR LOCK
indicator turns off in the display.
• Allow the washer to complete the programmed cycle,
or run the DRAIN & SPIN cycle to drain the water.
• This is normal. The washer adjusts cycle time
automatically to provide optimal results for the
selected cycle.
• Use only HE (High-Efficiency) detergent in
accordance with the manufacturer's instructions.
• Run the TUB CLEAN cycle regularly. Be sure to wipe
around and under the door seal frequently.
• Because it uses pressurized steam, the washer
requires very small amounts of steam to achieve
optimal results. Excess steam could damage fabrics
and reduce efficiency.
• Reduce load size.
• Add a few towels.
• Check that the washer is draining properly to extract
adequate water from the load.
BEFORE CALLING FOR SERVICE
(cont.)
Problem Possible Causes
Wrinkling • Washer not unloaded
promptly.
• Washer overloaded.
• Hot and cold water inlet
hoses are reversed.
Drum light does • This is normal.
not stay on
The display shows: • Load is too small.
• Load is out of balance.
• The washer has an imbalance
detection and correction
system. If individual heavy
articles are loaded (bath
mat, bath robe, etc.) and the
imbalance is too great, the
washer will make several
attempts to restart the spin
cycle. If an imbalance is still
detected, the washer will stop
and the error code will be
displayed.
The display shows: • Control error.
The display shows: • Water level is too high due to
a faulty water valve.
The display shows: • The water level sensor is not
working correctly.
The display shows:
• Thermal overload protection
circuit in the motor has been
tripped.
The display shows: • A power failure has occurred.
The display shows: • Check water supply.
T RO U B L E S H O OT I N G
Solutions
• Always remove items from the washer as soon as
the cycle is completed.
• The washer can be fully loaded, but the drum should
not be tightly packed with items. The door
of the washer should close easily.
• Hot water rinse can set wrinkles in garments.
Check the inlet hose connections.
• The drum light shuts off automatically when the
washer starts. Press and hold the RINSE + SPIN
button for 3 seconds to turn on the light; it will turn
off automatically after 4 minutes.
• Add 1 or 2 similar items to help balance the load.
• Rearrange items to help balance the load.
• Unplug the washer and call for service.
• Close the water taps, unplug the washer, and call
for service.
• Close the water taps, unplug the washer, and call
for service.
• Allow the washer to stand for 30 minutes to allow the
motor to cool; then restart the cycle. If the LE error
code still appears, unplug the washer and call
for service.
• Restart the cycle.
• Turn the tap on.
kIf dHE is not released, unplug power plug and call
service.