Factory Customer Service - E.F. Johnson Company 5100 SERIES Service Manual

Table 1-1
Accessory
Batteries
High capacity (2200 mAH) NiCd (std.)
Extra high capacity (3500 mAH) NiMH 587-5100-360
Battery Chargers
Single-Unit rapid, 117 VAC enhanced
Six-Unit rapid multi-charger, 117 VAC
Wall mount kit for multi-charger
Antennas
806-870 MHz half-wave
Belt Clip, black 2.5"
Speaker/Microphones
Speaker/microphone, standard
Programming Accessories
PCTrunk Portable Programming Kit
(-453 software, -011 cable, manual)
PCTrunk programming software, CD
Replacement prog cable (cmptr-radio)
Cloning cable (radio-to-radio)
Test Cables and Accessories
PCTune radio tuning software
Radio Interface Box (RIB)
Radio interface cable (RIB to radio)
DB9 M-DB9 F cable, 6 ft. (RIB to cmptr) 597-5900-002
SMA F to BNC F adapter
Encryption Keyloader and Accessories
Key loader (T3011DX)
Key loader to radio cable
Key loader charger (NLN8858)
Key loader spare battery (NLN9998)
Antennas - The VHF and UHF antennas tuned for a
specific frequency band have a color coded tip as indi-
cated in Table 1-1.
Encryption Options - Transcrypt 460 scrambling is
standard. This type of scrambling can be enabled and
Accessories
Part No.
587-5100-220
585-5000-230
585-5000-240
585-5000-250
501-0105-013
585-5100-128
589-0015-057
250-5000-003
023-9998-453
023-5000-011
023-5000-013
023-5000-093
023-5000-095
023-5000-097
515-3102-050
585-5000-930
585-5000-932
585-5000-934
585-5000-936
programmed using the PCTrunk software as described
Section 3. For more encryption information, refer to
Section 2.4.13.
Programming Cable - This cable connects the trans-
ceiver to the computer when performing
programming.
Cloning Cable - This cable connects two transceivers
together when using one transceiver to program
another. The function is selected from keypad
programming as described in Section 2.9.3.
Radio Interface Box (RIB) - Provides a centralized
control point for performing radio tests and evaluating
radio performance. The Radio Interface Cable is
required to connect this box to the transceiver. If the
computer is connected to this box to allow simulta-
neous programming or tuning of the radio, a DB9M to
DB9F adapter cable is required between the computer
and RIB.

1.7 FACTORY CUSTOMER SERVICE

The Customer Service Department of the E.F.
Johnson Company provides customer assistance on
technical problems and the availability of local and
factory repair facilities. Regular Customer Service
hours are 7:30 AM. - 5:30 PM. Central Time, Monday
- Friday. The Customer Service Department can be
reached using one of the following telephone numbers:
Toll-Free: (800) 328-3911
(From within continental United States only)
International: (507) 835-6911
FAX: (507) 835-6969
E-Mail: First Initial/Last Name@efjohnson.com
(You need to know the name of the person you want to
reach. Example: jsmith@efjohnson.com)
NOTE: Emergency 24-hour technical support is also
available at the 800 and preceding numbers during off
hours, holidays, and weekends.
When your call is answered at E.F. Johnson, you
will hear a brief message informing you of numbers
that can be entered to reach various departments. This
number may be entered during or after the message
1-4
GENERAL INFORMATION
September 2001
Part No. 001-5100-001