Hdmi/Dvi; No Picture Or Sound Is Output (Hdmi To Hdmi) - Denon AVR-S730H Service Manual

3. HDMI/DVI

3.1. No picture or sound is output (HDMI to HDMI)

No picture or sound is output.
Check the connection of the HDMI/DVI cable.
(1) Is the HDMI/DVI cable correctly inserted?
YES
(2) Is an HDMI/DVI selector, repeater or image
quality improvement device being used?
NO
(3) Is a certified HDMI cable (with the HDMI mark)
being used?
YES
(4) Is the HDMI/DVI cable shorter than 5m?
YES
(5) When the input signal is Deep Color or 4K, are
you using a "High speed HDMI cable with
Ethernet" or "High speed cable" that bears the
HDMI logo?
YES
(6) Are a picture and sound output when a differ-
ent HDMI/DVI cable is used?
NO
Check the Blu-ray/DVD player.
(7) Are the HDMI output settings of the Blu-ray/
DVD player correct?
YES
NO
Check the connection of the HDMI/DVI cable.
YES
Remove all of these and connect only the HDMI/
DVI cable.
NO
Use a certified HDMI cable (with the HDMI mark).
NO
Replace the HDMI/DVI cable with the one shorter
than 5m (2m is recommended) and check again.
NO
Use an "High speed HDMI cable with Ethernet"
or "High speed cable" that comes with the HDMI
logo.
YES
The HDMI/DVI cable is faulty.
NO
Check the instruction manual of the Blu-ray/DVD
player and set the HDMI output correctly.
(8) When using a DENON Blu-ray/DVD player, is the "HDMI" indicator of the fluorescent display lit?
Proceed to YES when using a Blu-ray/DVD player produced by other manufactures.
NO YES
(9) Are a picture and sound output when the res-
olution of the Blu-ray/DVD player is changed?
NO
(10) Is sound output from the speaker terminal of
this unit when the power of the TV is turned
off or the cable connecting the TV to this unit
is removed?
NO
(11) Are a picture and sound output when a differ-
ent Blu-ray/DVD player is used?
NO
Check the TV.
(12) Does the TV support HDCP?
YES
(13) Does the TV support 1080P/4K?
YES
(14) Is the TV input setting set to HDMI?
YES
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Set the output resolution of the Blu-ray/
YES
DVD player to the resolution supported by
the TV.
YES
The Blu-ray/DVD player may not support the
HDCP repeater function.
Refer to the manufacturer of the Blu-ray/DVD
player.
YES
The Blu-ray/DVD player is faulty.
NO
Use a TV that supports HDCP. Computer monitors
cannot be used.
NO
If the TV does not support 1080P/4K, a picture
cannot be output even if the Blu-ray/DVD player is
set to 1080P/4K.
NO
Check the instruction manual of the TV and check
the input setting.
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